Officejet 6500a Plus - can't enable Web Services

Any help would be appriated on this - I've tried trawling Google to no avail!
I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
I have tried:
-Restoring factory defaults
-Turning off printer and router.
-Changing DNS settings for the printer.
Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
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Hi dcdingo,
I’ve sent you a private message. I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
Regards,
Happytohelp01
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Hey bobupton!
Try going into the printer's EWS and using Google's public DNS servers (8.8.8.8 and 8.8.4.4). It sounds like you know what you're doing so I skipped a few steps on how to get there but if you need more help with it let me know!
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Hello. First power cycle the printer, and the router to see if that will clear up the error message. To do that unplug the router then power down the printer using the power button. Then plug the router back in and once it is back up an running, turn on the printer and try to reconnect to web services
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I am a former employee of HP...
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I work on behalf of HP
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Hi daverunlong,
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I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet 6500a Plus - can't enable Web Services

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