Officejet 6500A Plus - Error Msg says to load paper, but paper is loaded

If this is wrong Board, please advise. This is my first itme posting.
I'm using my Officejet 6500A Plus wirelessly with my Toshiba Windows XP laptop and have enjoyed tremendously. Yesterday I started getting an error message when I tried to print or copy, "Load paper in printer." Paper was loaded.  I tried turning it off, and back on. I tried unplugging. I tried removing and replacing the paper many times. I even tried dusting (ha ha). I've probably had the printer less than six months.
Appreciate the help!

Hi Gogilgoes,
Please go through the document below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4083977&tmp...
Do let us know if this Document help you.
Thanks
Josh.C
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Although I am an HP employee, I am speaking for myself and not for HP.

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    I am not an employee of HP, I am a volunteer posting here on my own time.
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    Disable Bitdefender altogeher and try again.
    Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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    I work on behalf of HP
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  • OfficeJet 6500A Plus Goes Offline and Won't Come Back

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    Have a great day
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet 6500A Plus not staying connected to wireless network

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  • HP Officejet 6500A Plus

    My HP Officejet 6500A Plus all in one printer recently stopped functioning and printing.   First the Wireless network stopped working (Wireless Status Disconnected) and the Wireless Netwok Test Report advice was “contact HP support”.  Then I started getting endless errors and flashing print screens with numerical references like 83C00009, 00729C98 etc.  Any attempt to turn off the printer using the “off button” resulted in another error message.  The following are examples of the stream of new error messages that appeared each time the “off button” was pressed: B0000A16; B03DA14A; B811DEB6; B8383184; B03E3B66; B83D99B8 etc.  To finally “turn off” the printer it became necessary to disconnect the power.  I have consulted the manual and queries on the HP site using the numerical references as search criteria, does not return any useful results / strategies.  I found a video about how to do a partial “reset” (turn on using # + 3) but while this did allow me to access the print screen, it did not resolve anything and the numerical errors and flashing lights reappeared.  I downloaded the HP diagnostic tools, but they came up with nothing – i.e. could not communicate with my printer.  I read on some post that there may be a problem with the printer head, so I ran the Printer Status Report, but it seemed OK.  Regardless I ran the clean the PrinterHead tool, and again this seemed OK, so I didn’t run the 2nd stage.   My printer is out of warranty.  It is 1.5 years old, but hasn’t been used that much.  According to the Printer Status Report it has printed 1534 pages and scanned 290.
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    Thank you.  Thesole reason I bought this printer was to use its wireless “Airprint” functionality to print from an iPad and when it worked it was a fabulous product.  The start of these constant alphanumeric errors seemed to coincide with the wireless function ceasing to work (it went offline, HP Network Configuration Report – Network Status “Offline”, and Wireless status “Disconnected”).  Maybe that was just a coincidence.  Running the “Wireless Network Test Report” the recommendation is “Contact HP support***”.  I.e.  The Wireless is on (blue light good) PASS, but the Wireless Working status is FAIL.
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  • HP Officejet 6500A Plus does not feed paper

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    Hello molybdenum, Please follow the steps by clicking the below link.Does not pick paperor Copy paste the below URL in the browser ..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4152639&tmp_track_link=ot_search
    Regards,
    Jabzi
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    I work for HP

  • Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

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    Checking for dependency: libtool - Library building support services...
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    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
    I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
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    Searching on USB bus...
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    error: Channel write error
    error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
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    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

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