Officejet 6500A Plus not printing in colour in Mavericks

Hi
I have an Officejet 6500A Plus that is currently not printing in colour. I'm using Mac OSX 10.9.3. The printer used to print colour when I had a wireless connection but this was very temparamental connecting and got worse when Mavericks appeared so I decided to use a USB connection. To do this I had to uninstall all the HP software and then reinstall the printer as a USB printer. Everything works fine scanning and printing, but it will not print in colour. The HP help says to make sure Apple Software is up to date which it is and everything should work, but it doesn't. I'm unable to install the HP software that orginally came on disk as it wont work with Mavericks and there doesn't seem to be any useful help from HP - will this ever work again?
Jeremy

Welcome to the HP Forums Jezza1505,
I see by your post that you aren't able to print in color on the Maverick since uninstalling and reinstalling the printer drivers. I can help you with this issue.
I checked online and the drivers for Maverick are from the Apple Updates.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in.
Try printing a document in color again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • My HP Officejet 6500A WIll not print in Color

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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I am employed by HP

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    Although I work for HP my posts and replies are my own
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    Hi,
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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet 6500A Plus will not maintain wireless connection reliably

    For the HP EXPERTS on Expert Day, April 18, 2012:
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    ROUTER:  Netgear N600 WNDR3700 providing Ethernet and wireless networking.  Router provides a very strong wireless signal throughout the house.  No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
    PRINTERS:  Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it.  And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer.  By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
    OTHER:  We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house.  (If you aren’t familiar with this totally cool system, check out sonos.com).  We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
    HP TOOLS AVAILABLE ON ALL 3 PC’s:  HPU
    UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002. 
    SYMPTOMS:  The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation.  But sometime over the next hour (usually less), it disconnects and won’t print from PC applications.  Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”.  Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!).  Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later.  So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule!   Occasionally, turning the wireless radio on the printer off and back on will fix it right away.  But usually, you have to power the printer completely off, and then back on.  As far as we know, that always fixes it…..until the next disconnect a few minutes later!
    PREVIOUSLY TRIED:  After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer.  It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
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    The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over.  When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything.  Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds).  BUT WE DON’T CONSIDER THAT A SOLUTION!!
    B.L.A.B.  (Bottom Line At Bottom):  We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail.  This printer is useless to us unless it can maintain a wireless connection reliably.  Please help!
    Thanks –
    Bob and Jane
    (Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

    I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

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    I work for HP

  • Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

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    Checking for dependency: SANE - Scanning library...
    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
    HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.11.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=no
    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.11.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
    Current contents of '/var/lib/hp/hplip.state' file:
    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    printer_name =
    working_dir = .
    device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
    [commands]
    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
    I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
    "Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
    and
    "The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
    There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
    In the terminal i have the following:
    tjoff@mek-403-jakbo-01:~$ sudo hp-setup
    [sudo] password for tjoff:
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Searching on USB bus...
    GET /IoMgmt/Adapters HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
    GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/IoConfig.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
    tjoff@mek-403-jakbo-01:~$ hp-toolbox
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    error: Channel write error
    error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
    Done.
    I do not how get past this stage, and any help is welcome. 
    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

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