Officejet 6500A won't scan

"Unable to communicate" message. Updated the full driver pack and installed the Print and Scan Doctor, which OK'd the Device Manager but stopped at "Driver Check" with message: "Scan driver unable to communicate with the product." I unplugged the printer and rebooted as receommended but still the same result. I have successfully scanned in the past with occasional no-communicate messages which I solved by the usual off-on, but now it won't work. Might there be some other software, e.g., anti-virus, that's interfering? Thanks. R.

Hooray! I changed ports, ran the Scan Doctor, and it worked! The OCR doc was really clean too.
Why would changing ports make a difference?
Thank you, Teri, for your help. I'm going out of town till early next week and then I'll run some more scans. Let's keep this thread open in case there are further problems. Once I see it's going well, I'll let you know and we can close this out.
Roger.

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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