Officejet 6600 shut down while printing and will not turn back on

I was printing a few documents on my printer and everythign was working fine, then there was a loud click and the touch screen turned blue and the printer shut down. I could not power it back up using the power button, so I tried unplugging it and re-plugging it and it did not work. I have the device plugged into a surge protector so I plugged it into the wall and it still did not work. (Note: all other devices on surge protector were able to get power, so it was not that). I do not know what to do. I need the printer for business and school ASAP and the product is still under warrenty. The warrenty ends September this year (I believe). I would like to bring it into the store if I can and exchange it, but I do not have the box. I do not know if there is something HP can give me to be able to return the product to Staples, or how long it will take to go through HP for the warrenty, but again, I need this printer ASAP and all of the troubleshooting I've done so far has not helped. This is not the first time the printer has shut down while printing more than one document, however this is the first time it has not been able to turn back on either by pressing the power button or unplugging it and replugging it back in. Any help would be great!

Hi @Stacki
I don't know what Staples return policy is. I suggest calling us so we can help.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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