Officejet 6700 Cannot Copy, Scan or Fax

I have an Officejet 6700 that I have barely used—and 99% of that was simple print jobs. After one batch of copies, I now get a notice stating that I cannot copy, scan, or fax. I don't care about the faxing, but I now need to do a decent amount of copying with this printer and am completely unable. When I try to copy I get a notice that the "original is jammed in the ADF". I have followed all instructions for checking this online that are available (and I have worked in publishing for 13 years and have a decent knowledge of copiers/printers) and I am certain that there is no paper jammed in the ADF. I have also tried unplugging the machine and plugging it back in several times.
Nothing works and am I frustrated that I have invested my money into a device that will not function at all for me after a minimal amount of use. Any suggestions for resloving this issue would be greatly appreciated.

Hi WilliamN,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you can't copy, fax or scan.
I will be happy to help you.
I would do a power reset this way to see if that will resolve the issue.
With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it.
Hold down the power button for 10 seconds to drain the power.
Then disconnect the power cable from the wall outlet.
Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector) The printer requires more power when scanning or copying.
I have provided a document to check for paper jams in the unit and ADF. This might be the one you have already tried. 'Paper Jam' Message Displays on the Printer.
Please check your private messages.
In the forum beside your handle name just click on the envelope to view it.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day!
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Gemini02
I work on behalf of HP

Similar Messages

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

New officejet 6600 - Can't scan or fax, printing A-ok. Using wireless.

Hi I have read and tried every thread on this topic. it is now 6 hours later and about 30 restarts, installs, re-installs and re-re installs, oh and full uninstalls, each time turing off firewall and anti-virus. Microsoft paint won't work either, but the printer shows up in the windows scan and fax, but just hangs when trying to connect. I have tried HP printer and scanner trouble shooter recognizes the printer but when scan trouble is selected hangs also on drivers. What else.. umm I tried most of the help topics here... so who is up to the challange of this one. Windows 7 machine. I had a office jet 6700 connected last week worked great at work, so bought this 6600. I thought conflict but uninstalled all hp files and reinstalled using hp installation package. Followed thread on regestry updating, and services.msc. I read about reg edit or mechanic, have used AVG reg cleaner, but disabled it for the install.
This question was solved.
View Solution.

This was posted on the forum really really works and now I can scan!
http://www.youtube.com/watch?v=HbWpgww5I-M

Product: Officejet 6700. How do you fax a 2 sided document as one transmission?

How do you fax a 2 sided document as one transmission instead of two separate transmissions on the HP Officejet 6700?

Hello dsvictor8975,
Welcome to the HP Support Forums!
I understand you are looking to fax a two-sided document with the Officejet 6700 Premium. Unfortunately, this can not be done using the front panel of the printer.
In order for you to do this you will need to use the Full Feature Software provided with the printer, that hopefully is installed on your computer.
What is the Operating System installed on your computer, Windows or Mac?
Once I know the Operating System I can look into the software steps to allow you to fax from the computer.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Does an HP Officejet 6700 Premium machine save Sent faxes into memory?

Does an HP Officejet 6700 Premium machine save [successfully] Sent faxes into memory?

"Sending a fax from memory" is not addressing the same issue as "saving Sent faxes into memory".
In general, printers do not retain any content (of faxes, or print jobs, etc.) in memory, because this would potentially require a very large quantity of non-volatile memory.
What they might retain (I don't know) is some meta data (for example, the date, time and fax numbers of the last 20 sent faxes).
Some printers (almost certainly not your model) include a hard disk to which certain objects can be saved, but I've no idea whether or not his might include the content of faxes.

OfficeJet 6700 Line when scanning over ADF

Hello guys,
i've got a very strange problem with our OfficeJet 6700 Scanner.
Since a few days, all scans have a vertical line on them when they are scanned using the ADF.
The lines don't appear if i scan via flatbed.
I've researched a bit and found out, that the problem could lay inside the ADF, so i opened the ADF an cleaned all parts described at this article from HP Support.
But cleaning didn't help, so i don't know what else could cause that problem.
Does anybody have an advice for me?
best regards and thanks in advance
Markus

Hi @MarkusF ,
I read your post and see that you are getting lines when scanning from the ADF. Thanks for providing the document you have already tried and had the same results. I would be happy to help you.
Usually this issue is caused by a dirty glass or the printer isn't getting enough power. Since you already cleaned the glass and ADF, make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Updating the printer's firmware may also resolve this issue. Here is the link to get to the firmware for the printer. I see that the website is changed a bit. Select Option 2 and wait for the page to load and then select the link for firmware.
Software and Drivers.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet 6700 won't scan or copy.

HP 6700 Premium has stopped scanning and copying. Drivers and firmware are up to date. Printing is not a problem.
When 'copy' is intiated the display shows the busy icon and then does nothing else.
When scan is initiated from the device, the same result with the exception of an error message on the computer. "Scanner Unreachable. Scanner communication cannot be established." When the scan is initiated from the computer the same result.
All fault finding on the communication error has been fruitless. The HP diagnostic tool finds the same error but offers no solution except to contact HP. It also seems misleading because I can print and fax without problems, the network is stable and all other network functions are ok. Switching on and off the firewalls made no difference to the error. The same behaviour is evident from multiple computers (all configured the same with W7Premium SP1).
I deduce that the problem lies with the scan head or workings and beyond my ability to remediate but I would welcome any advice on how to test further or what else might be the problem with scan and copy.

Hi @Algenon
It sounds to me like you are experiencing a scanner hardware failure. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If the printer is already connected to a wall outlet, or if you move it and the issue persists, please use the following document to troubleshoot the issue; A 'Scanner Failure' Message Displays on the Printer Control Panel.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet pro 8625 copy scan print time

Copy ,print and scan time is about three minutes. I have tried both usb and wireless conections, as well as reinstalling software and cycling router and network connections. This is an out of box machine 3 days old. The first day was fine day 2 is when the problems started. Any solutions would be helpful. HP print and scan doctor cant pick up on it. It sounds like it is working the whole time then it prints.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some slow printing and copying on your Officejet 8625 printer. I can help with that. To start make sure the printer is plugged directly into a wall outlet and not a surge protector. Once that is done we'll try doing a copy. If that copies right away that's great. If it does not then we'll perform a hard reset on the printer by removing the power cable from the back of the pritner while it's turned on and then we'll try to copy again. Let me know if this resolves everything. If it does then please let others know by clicking on Accept as Solution below my post. I hope this helps and I hope you have a great weekend!

Officejet 6700 can't scan to computer

Scan to Computer suddenly stopped working (scan to USB device still works). Downloaded driver software several times; at first scan to computer would work briefly before failing, but now has stopped working altogether. Error message displayed is "scan to computer cannot be enabled" and "remedy" recommended is to install the driver software. But reinstalling the software doesn't help.

@HPhazard
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP Officejet 6700 won't scan

When I orginally got this printer it scanned totally fine. Now something has changed..
When I try to scan to my computer, both through HP Scan or through the printers scan option, I get an error saying:
"The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)" and Scan Failed.
I went into HP Utility and under "Scan to Computer" the enable scan to computer box is greyed out and I cannot click it!! There is a red icon with a messsage that says:
"Scan to computer cannot be enabled: The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again."
Soo... I went to the site provided, found my specific printer and dowloaded the software, making sure to select the Scanner option in the softward dowloads options when you open the file. Downloaded fine and I went through the process again and again same problems.
I unpluged the printer, plugged it back in and hit the little icon in the top left that looks like a paper with a "*" on top of it, that started some download/update which I let run all the way through. Once that way one I tried agai and still all the same problems.
How do I fix this!! I need to scan a document and I dont have a usb handy. I did a computer clean out a couple months ago and may have deleted hp utility by mistake because it wasnt an application before I started troubleshooting and downloaded it again. But it is downloaded now. The printer prints totally fine when I send documents to it and I can connect and look at th status from my laptop. How difficult is it to just scan a **bleep** file!!!!
This question was solved.
View Solution.

Looks like it fixed the problem! Thanks a lot

OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

Officejet 6700 Premium

Hello,
My Officejet 6700 won't scan. It can do everything else.
All my devices can see the printer (phone, laptop Win8, USB). Starts scan and nothing happens. No preview or anything.
Have used Print and Scan doctor to no avail. Won't recognise USB or phone attached via USB port on printer.
Can anyone help?
Thanks

Hi Markle58,
Thank you for your response! At this time I have exhausted all of my options. Please call our technical support at 800-474-6836 for your replacement/upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet 7610 unable to scan, copy or send faxes

My 3 days old officejet 7610 is @unable to scan, copy or send faxes' I parted with almost £200 to buy this to prepare for a very important job inteview next week. having followed some dicussions, I am sure somebody out there will help me today.
I have spent all the 3 days without sleep trying to fix this but to no effect.
thanks.
andy

Hi AndyKali11,
I understand you have an Officejet 7610 that is telling you it is currently unable to scan,copy or fax. I'm sorry to hear this and will do my best to assist you.
Essentially this error is telling you that the scanner itself itsn't functioning properly. I would suggest you start by following this A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F... document and make sure to plug the printer directly to a wall outlet.
If this error persists I believe it may be a hardware defect inside the printer. In that case you can exchange the printer at the store, or contact HP Tech Support for your area and inquire about an in warranty replacement.
Hope this helps, have a great weekend!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

HP Officejet 6700 Fax not going through

When I try to send a fax, it dials but never connects?

Hi @Carlita61,
Welcome to the HP Forums!
I noticed that the fax is not going through with your HP Officejet 6700. I am happy to look into this for you!
What type of phone service do you have? Analog or digital? Analog. Digital. What’s the Difference?
If the phone service is analog, please see this guide, Cannot Send or Receive Faxes.
If the phone service is digital, please go to this guide, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line. Note: HP fax devices are designed to work with traditional analog phone services. They are not designed to work with digital phone services such as ADSL, PBX, ISDN, or VoIP. While HP fax products are not supported on these types of lines, they might work given appropriate setup and equipment.
To find out if your phone service is analog or digital please contact your phone provider.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet 6700 Cannot Copy, Scan or Fax

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