Officejet 6700 cartridge "stalled"

My Premium officejet 6700 had a paper jam, then I un jammed it. Then it worked again, until it had another jam. I again, unjammed the printer- but then the screen and my computer monitor says that the "ink cartidge" wont move, but I am hearing it go back and forth. So it's moving, but it's not recognizing that it's moving. Therefore It isn't printing. This is pretty time sensitive, any thoughts or suggestions?

Hello @212box,
Welcome to the HP forums.
I understand that you are experiencing a false carriage jam message in regards to your Officejet 6700.
I would like to help.
Try going through the following document.
A 'Carriage Jam' Message Displays for HP Officejet 6600 e-All-in-One and Officejet 6700
You can also try the HP Print and Scan Doctor.
Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
Aardvark1
I work on behalf of HP
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Similar Messages

Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink? And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions. There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges). Many older model printers used the IPH style cartridge system: Tri-Color and Black. Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems. The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow. If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge. In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage: The printer uses ink in many ways. Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer. For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead. The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all. In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change. Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify. As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

Hp officejet 6700 premium printer-printer failure

I bought a HP officejet 6700 premium a month ago. I installed the printer and it printed ok. But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel. The message says: There is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP. I have checked all ink cartridges. They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work. I have searched all over the HP website for help, but still can't find a solution for my printer problem. I deeply appreciate, if someone can help me or give me directions to make my new printer works again. Thanks.
P.S. my laptop computer has Winders 7.
ns42

Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

Why is officejet 6700 black ink more expensive than the other colors

why is hp officejet 6700 black ink almost twice as expensive as the other colors?

The black cartridge is larger and has more than twice the ink of the standard color cartridges.
If you do much printing you might want to consider the XL version of the cartrdiges. The 932XL is rated at 1000 pages for $32 compared to the standard black cartridge rated at 400 pages for $20.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Officejet 6700 Premium, Won't print in black ink only

Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them. If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging. While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing. Sorry, but you will need to replace the color cartridge.
The document here decribes how ink is used in HP (and other) inkjet printers. In the language of that document the Officeejt 6700 is an IIC printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 6700 Premium blank touch screen

A few days ago the touch/control screen on my Officejet Premium 6700, 14 months old, went blank. It's lit, as are the home and arrow icons, (which don't function). I've unplugged and replugged in a variety of ways, including directly to the wall outlet, did a hard reset, taking the ink cartridges out and putting them back in. The power cord connection at the printer end is a bit wobbly at the bottom though solid at the top. But if the problem is the power cord, how would the printer be on and able to print from the computer. Ideas? My computer is an iMac Desktop, and the computer is attached with a USB cable.
JDLG

My Officejet 6700 is less that a year old.
I have had several times recently that it has said that it will not scan, copy or fax. I have been able to persuade it to copy and print for me until today. Now the screen is black. The on button is lit, and the question mark in the corner is lit, but it will not respond to any attempts to get it to function. I am slow to just pull the plug and start over because it recently gave me a message to not unplug it with out turning the power off first. Now it will not turn off! I am unable to power it down. I am not sure what to try next as it does not respond.
Please help me.
Thank you.

Officejet 6700 premium , getting broke buying ink...always out but not using it much

Hi. Just joined hoping someone here can help me before I take a sledge hammer to my printer which will be cheaper than buying ink all the time.
First, a little background. Using Windows 7. I use the printer very little. I print a few receipts, I print a daily crossword puzzle. I don't print pictures. almost no color stuff. When I print the crossword puzzles, I tell it to print in black ink only. I ONLY use it in draft mode for all printing to save ink.
I've been using the regular size cartridges. Please don't bother to tell me that the bigger ones will give me more pages...I understand that.
My issue is that the cartridges print WAY fewer pages than they say. Yes I understand that that is just a guideline, but I'm not even remotely close.
So here are my questions: First, is this common?
Is there anything I'm missing? (I'm no a big techie, is there any adjustment I missed?
I there a way to bypass the message that says it won't print any more untill I replace the cartridges so I can see if they're really empty? It only lets me push "OK" a few times to override print after it gets low, then stops. I tried pulling out the existing cartridges & putting them back, hoping I could fool it into thinking that I put in a new one, but it's smarter than that. and, last, if this doesn't get fixed, does anyone have a sledge hammer? (can you sense my frustration, here?)

Hi Tom,
I understand that you have an Officejet 6700 that seems to be using a lot more ink then it should. I'm sorry to hear this has been happening but I will certainly do my best to assist you with this.
From what you've described it sounds like because the printer doesn't get used much the printer may be doing more self maintenance to keep the printhead in working order. The self maintenance does use some ink and over time it adds up, as you well know. I would recommend having a look through this Print Quality document for some cleaning tips and what not. Also, you can have a look at this Ink Usage in Inkjet Printers just to see the HP explanation of how the printer uses your ink.
I hope this helps, have a great weekend!
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**MissTeriLynn**
I work on behalf of HP

Total failure officejet 6700

after place new cartridge printer doesnt work

Hello there,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I am sorry to hear that you are seeing a failure message on your Officejet 6700 after you installed a new cartridge. I have a couple of suggestions for you to hopefully help.
1. An 'Ink System Failure' Error Message Displays on the Printer or on the Computer
2. A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ...
If the issue still persists after you are done troubleshooting, I would then suggest calling HP's Technical Support to see about replacement or trade in options.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Take care,
R a i n b o w 7000I work on behalf of HP
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Printing Black Only on Officejet 6700 Premium

I have only had my printer for a few months & immediately set the printer up to print in Black only. It is now asking me to replace color printer cartridges. I very rarely use the color cartridges. How do I set this up so it truly prints in Black Only? If this is not possible, I intend to return this printer asap.

Even when printing in black only some color ink will be used to keep the nozzles from clogging, see the document here for information on how ink is used. The Officejet 6700 is an IIC printer in the terminology of that document.
HP and other printer manufacturers have different printer technologies for different needs. For inkjet printers:
Some have printheads built into the ink cartridges. These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example, or for an all-in-one see the Officejet 8040a.
Other printers have separate ink supplies and replaceable printheads. An example would be the Officejet 7110 printer. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out. Some of these printers will allow printing with a color out, other will not. If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
Other printers have permanent printheads. To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printhead or burned out printhead firing resistors. The Officejet 6700 is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.
The document here describes how ink is used. While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.
If you never print in color a laser printer would likely be a better choice. If you occasionally print color but mostly black an IPH printer like those in the first category above may be a good choice.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 6700 error while searching for updates: 'Printer could not connect to server'

I recently purchase the Officejet 6700 Premium. While setting the printer up, I received the error 'The printer could not connect to the server.' I first received this while the printer was searching for updates. I later received the same error while trying to set up ePrint from my computer.
The printer is connected through my wireless router. All other print services function normally. It is connected to the network, and I have printed several times over the wireless network.
Though I don't think it matters, since the on-board print set-up gave me the error, I run Windows 7 64-bit on my computer.
Thanks for any help!

What is the IP address of the printer? What is the make and model of the router that you use in the wireless set up? Is the router firmware up to date?
I would first try power cycling the router and the printer. Turn off/unplug the router and then power down the printer. Then plug the router back in and wait for it to be fully up and functioning before turning the printer back on. After you have both pieces of equipment back on and functioning attempt to connect to web services again.
If still having problems I would attempt to set a static DNS on the printer through the embedded web server (EWS) by entering the printer's IP address into the address bar of a browser on a computer.
Once that computer displays that page click on the Network tab.
Then look in the column to the left and find the Wireless section
Click on IPv4
Then on that page look at the 2nd section that is labeled DNS Address configuration
Change the radio button to the manual option
Then for the manual preferred fill it out and make sure it reads 8.8.8.8
Secondary should be set to 8.8.4.4
Then hit Apply
Read the next screen carefully. That message with the "OK" button below it is one that states to click that button to undo the changes you just made. Just navigate away from that page by clicking on another tab.
Then reattempt to connect to web services.
I am a former employee of HP...
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OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
Any ideas welcome. I really need to scan some things today and this is very frustrating.

Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Scanner not working hp officejet 6700

I have an Officejet 6700 Premium Printer.. When I hit scan to computer, it says no computer found. I connected the printer to the computer with a USB cable and hit scan but window says waiting for scanner.. Printer works wirelessly w/ computer but is sporadic and sometimes have to restart printer to get it to connect wirelessly to computer.. tried to download software from hp but cant open the dmg file in my download file. Error message says Officejet series 6700 image not recognized.

Hello ramblindan,
Welcome to the HP Forums.
I see that you are having an issue with scanning to the computer.
I also see that you had the printer connected on a wireless network and then attempted to scan over USB. When the connection is changed from wireless to USB without adjusting the software, this can cause communication issues.
I have a few steps that we can run through to troubleshoot the issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we remove the usb cable from the printer and the computer and leave it off.
Please click on the following link that troubleshoots when the Printer Does Not Maintain Wireless Connection.
If this does not resolve the issue, please respond with which Operating System you are running.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

Officejet 6700 very slow to print does not scan to Imac

I just purchased a new officejet 6700 from Costco it takes at least 10 min to print if at all and does not scan to Imac the current osx is snow leopard 10.6.8 using an airport time machine as a my wireless router / backup I have charter internet with ARRIS modem model # TM502G its also very slow to run any functions in the hp utility I did notice that the home network ip and printer ip are different don't know if that is an issue or not any help would be appreciated thanx.

Hello kennethburland,
Welcome to the HP Forums! I understand your concerns with your Officejet 6700 Premium.
What program are you printing from? Do you notice this issue occur from using multiple program(s)?
Please follow this entire HP document on Slow Printing. Make sure you choose your correct operating system.
You did indicate that your printer's IP address and your home network are different. The first three numbers of the IP address should be the same, but the last number(s) should be different. Please reference this HP document on Wireless Basic.
Are you receiving any error message indicating why you are unable to scan a document to your computer?
If you are receiving a "Connection Error", then please follow this HP document here. If the scanning software isn't responding, then follow this HP document here.
Please inform me your troubleshooting steps.
I worked on behalf of HP.

Officejet 6700 cartridge "stalled"

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