OfficeJet 6700 Line when scanning over ADF

Hello guys,
i've got a very strange problem with our OfficeJet 6700 Scanner.
Since a few days, all scans have a vertical line on them when they are scanned using the ADF.
The lines don't appear if i scan via flatbed.
I've researched a bit and found out, that the problem could lay inside the ADF, so i opened the ADF an cleaned all parts described at this article from HP Support.
But cleaning didn't help,  so i don't know what else could cause that problem.
Does anybody have an advice for me?
best regards and thanks in advance
Markus

Hi @MarkusF ,
I read your post and see that you are getting lines when scanning from the ADF.  Thanks for providing the document you have already tried and had the same results. I would be happy to help you.
Usually this issue is caused by a dirty glass or the printer isn't getting enough power. Since you already cleaned the glass and ADF, make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Updating the printer's firmware may also resolve this issue. Here is the link to get to the firmware for the printer. I see that the website is changed a bit. Select Option 2 and wait for the page to load and then select the link for firmware.
Software and Drivers.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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