OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

IDT High Definition (HD) Audio Driver problem after windows 8.1 update 1.

Hello. I have HP Probook 4730s. After I installed Windows 8.1 update 1 the sound driver stopped working properly. When I want to play some music, video or even system sounds, sound appears after 1-2 minutes. At that time HDD usage is 100% cause of windows audio device graph isolation. I’ve installed that IDT High Definition (HD) Audio Driver from HP’s driver support site, but that’s not working. As I see in device manager driver’s release date is 24.10.2012. I think, it’s too old for Windows 8.1. Can you help me? Is there any other newer version of that sound driver? Also I’m sending two pictures where are HDD usage and driver release date.

Hello GDartsimelia,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after you installed Windows 8.1 on your notebook computer, the sound driver stopped working properly, and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Hp officejet 6700 premium problems .when copying and scanning

my printer kept giving me the message : " the original is jammed in the automatic document feeder (ADF)
open the adf cover, remove and reload the original , and then try again”
whenever i print or scan stuffs. please help asap! thanks

Had the same problem, and saw in another thread, a solution that worked for me. The cover hinges had come loose, probably when scanning a book. Just re-seat them so the cover fits snugly and it worked like a champ.

Audio problems after windows 8.1 update

My audio volume has gone to barely audible after I went to 8.1 however only for certain things.
When I try to listen to a vidio clip on Yahoo or other news feeds I can barely hear anything and when I play
free cell or solitare and make a wrong move the audio warning is just barley audible.
However when I listen to a Facebook audio it comes booming in as before the upgrade. and when Malware bites
does a update the signal is very loud
I re downloaded the realtec audio driver for 8.1 and have gone through all the settings I know about
and nothing works to help.
I would go back to the old Windows 8 ( I don't think 8.1 is any better anyway ) but I will loose my
Microsoft office download and some game downloads I have installed and have to re buy them.
Any Help ?
Aloha from Kauai Leon

rckuehl wrote:
Model is Satellite E55-A5114, part number is PSKPJU-01K023.
Not sure when my computer got updated to 8.1, but I started losing audio at some sites around August 2014.
Bob
Hi rckuehl. It may have been caused by installing the Microsoft August 2014 update for Windows 8.1 - KB2975719.
Try uninstalling the KB2975719 to see if the sound problems go away. If not, try installing newer Realtek HD Audio drivers as your E55-A5114 laptop uses Realtek audio drivers; original driver for that model was 6.0.1.7026. The latest Realtek HD Audio driver from Toshiba is version 6.0.1.7329 which was posted 9-25-2014.

USB problems after Windows 8.1 update

Since I updated to windows 8.1 my USB ports have problems. The issues occur when I am trying to use a USB to serial cable. It will work for a short period of time and then stop. The error I get says connected device quit responding. Then it will start working again. Sometimes the system will crash and the error is that the driver unloaded before a que'd request was finished. When this happens, it takes about 5 minutes for the computer to come back up.
I had no such issues before the upgrade. Cisco anyconnect, VPN software no longer works either and I don't have the software myself as it was emotely downloaded by my company tech support, but any suggestion for fixing it would be appreciated as well.

The following document..
Release Notes for Cisco AnyConnect Secure Mobility Client, Release 3.1
..contains this statement.
Note: When upgrading to Windows 8.1, uninstall AnyConnect, and reinstall it after your Windows upgrade is complete.
For help with this situation, post in the Cisco forums.
Cisco Support Community
-Jerry

Ideapad S450 booting problem after windows 8.1 update

Hi.. I have a Lenovo Ideapad S450 with windows8. Yesterday while updating to Windows 8.1, it got shut down. When I switched it ON, it started booting continuously. All it displays is 'Lenovo' logo with a progressing bar, shut downs and starts booting again. Please help me if there is any way to sort it out other than System restoration. Thanks.

The point is that the touchpad of Qosmio X70-A series supports some additional features.
One of the features is the Gesture feature. I would recommend disabling it.
I found very nice HowTo document about the Touchpad settings and how to change the Synaptic options.
[How to change the Synaptics touchpad settings in Windows 8?|http://aps2.toshiba-tro.de/kb0/HTD3101Z30000R01.htm]
It refers to Win 8 but the access to the settings is the same using Win 8.1

HP Officejet 6700 Premium

Hi,
I need advice regarding what to do so I again can scan on my printer.
I have no clue why I suddenly cannot scan. The message on the printer is:
Windows: Open Hp Printer software, select Scanner Actions, and then select Manage Scan to Computer.
I did not ever change any settings which is the reason why I dont understand what has happened nor do I understand exactly WHERE I am supposed to locate HP Printer software so I can select Scanner Actions
I should mention my computer is a HP Sleekbook with Windows 8.1 installed.
Hopefully somebody can tell me what to do.
Thanks

Hi cath9999,
Welcome to the HP Forums! I understand that, you cannot scan with your HP Officejet 6700 premium to a Windows 8.1 PC. I am happy to help you with this scanning issue! I have a few questions for you:
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
Thank you for posting, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet 6700 Premium printer connectivity problems

My HP Officejet 6700 Premium printer is not connecting properly wirelessly. On the printer itself it says it is connected to my wireless network but when I try to print an error message says it is not connected and is it currently on ly printing when it is connected by cable. Please advise. Thank you

My printer will not print . having connectivity problems.

Hp officejet 6700 premium printer-printer failure

I bought a HP officejet 6700 premium a month ago. I installed the printer and it printed ok. But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel. The message says: There is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP. I have checked all ink cartridges. They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work. I have searched all over the HP website for help, but still can't find a solution for my printer problem. I deeply appreciate, if someone can help me or give me directions to make my new printer works again. Thanks.
P.S. my laptop computer has Winders 7.
ns42

Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

HP Officejet 6700 Premium & Macbook OS X 10.8.2

Can anyone tell me how to solve my scan problem with my new HP Officejet 6700 Premium? I am running Mountain Lion OS X 10.8.2 which does not support this particular printer. Downloaded the driver that HP offers and all other printer functions work.

I have the same problem but scan to a flash drive is not the option... I have to scan massive documents...
I've tried with my Windows 7 computers and Android smartphones and the scanner works fine... only do not works the MacBook Pro Retina with OS 10.9 Maveriks... Neither the webscan works... It downloads a empty PDF... My Image Capture doesn't whork neither....
Thanks in advance

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet 6700 Premium, Won't print in black ink only

Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them. If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging. While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing. Sorry, but you will need to replace the color cartridge.
The document here decribes how ink is used in HP (and other) inkjet printers. In the language of that document the Officeejt 6700 is an IIC printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 6700 Premium - Won't print from my laptop.

HP Officejet 6700 Premium - Microsoft Windows 7 - I get a message on my Dell Laptop that says my printer is offline. The connection between the laptop and printer is wireless. I can run copies by placing them on my printer, but the printer is not reading instructions from my laptop. I cannot even print a test page when the instruction is given from my laptop.

Hello,
In addition to what "banhien" mentioned. Obtain the IP of the printer.
On the PC desktop > START > All Programs > HP > Officejet 6700 > Update IP , then type in the IP obtained from the printer.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 6700 Premium[851648] Send faxes from the control panel (Screen) of the printer

I have a problem with my printer HP Officejet 6700 Premium [851648] when sending a fax using the control panael (Screen) of the printer. It shows to me very fast a blue screen with a power icon and an Error Code : "B82658AC". Than it shows a masseg tell me to turn off the printer. But when send a fax via HP Utility program it sends with no problem. It is the first time to send a fax after buying the printer. I have done the Test and show to me every thing is OK. My printer is conected directly to the phone line. I just want to now how to fix this problem, Thanx.
This question was solved.
View Solution.

Thanx very much , The problem has been solved after updating the firmware

How do I re-enable built-in networking on Officejet 6700 premium printer?

I inadvertently, and stupidly, turned OFF the built-in networking from within my Officejet 6700 premium AiO web-based administrator console. Now I cannot manually reset it from the controls on the printer itself. I get a message informing "Built-in network capabilities have been disabled. Contact your network administrator or the person who set up the printer." Well, that person is me. I cannot find instructions telling how to re-enable the built-in network capabilities.
My OS is WIN7. The printer was working OK before I messed with it.
Can anyone offer advice regarding this problem?
Thank you.
This question was solved.
View Solution.

Distinquished (and snarky) Professor.
Thank you for your attempt to assist, but your response was not only condescending - "Did you read the manual??? I downloaded it and read it. Turn the wireless radio on and off" - but totally not helpful. The intro to your reply makes you sound to be an arrogant high school teen who thinks she has every answer unknown to adults.
Some of us are not technilliterate. I certainly DID read the manual and attempted every option I thought might work. The problem, if you read my problem post, was that I inadvertently clicked OFF the Connectivity Built-in Network capabilities from within the EWS. That made it impossible for my printer to connect to the network via cable or wireless. When I attempted to find a solution at the printer control display itself, by going Setup > Network > Restore Network Defaults, but, instead of the "Restore Network Defaults, it presented the message I posted informing that Built-in network capabilities were disabled, which is what I already knew and wanted to resolve. I needed to find a way to reset to Out-of-the-Box settings. Nothing in the manual provided, nor could I find online, this answer.
Fortunately, my printer was still under warranty (HP apparently wont chat if you aren't under warranty, unless you pay them for the service). I was able to chat with an HP Rep who Identified herself (maybe himself ... Who knows?) as "Jasmine". Jasmine was very helpful. But, although I had specifically identified to her the problem is that I lost network connectivity due to carelessly turning off built-in network capabilities of the printer from within its EWS, Jasmine still had to spend time running through her HP requied first-line Help Representative script. She spent about fifteen minutes remote assisting and checking out every possible "other option" before she concluded with these precious words, "The problem is that your printer has lost network connectivity. I am going to give you some instructions to follow so we can reset the printer to Semi-full restore." I received her instructions and followed them precisely. Very easy. When I asked her why these instructions are not published by HP somewhere for customers to access, she informed that they are "secret Advanced instructions" (I think she was being a little silly). ...
Following, for you Distinquished Professor (so you don't need to be snarky with others) and for all other fellow technophiles out there, is Jasmines "secret Advanced instructions" as she wrote the on the chat. I have provided some interpretation at the end. Do note, if you (not specifically you Distinguished Professor, but every other "you" out there) don't have some good idea of what you are doing, getting off the path by which these instructions lead can get you into more difficulty with your printer than that by which you began the journey.
Jasmine: Please follow the below steps:
1. Touch this curve icon 4 times though it is not highlighted
2. When you do it, you can see Support menu on the printer LCD screen.
3. Once you see the Support Menu on the printer touch OK use the right arrow key next to the printer LCD screen to see Reset Menu.
4. Now, touch OK then use the right arrow key next to the printer lcd screen to see Semi Full.
5. Touch on Semi-Full option.
6. The printer will turn OFF
7. Power it back ON. It will initialize itself.
8. Please follow the onscreen steps.
Helpful interpretations:
Regarding #1. The “curve icon” is the left curving return icon located at the left side of the printer’s control panel touch sensitive display window, but outside the display window. It is lit when the menu can be returned back a page, but unlit when at Home screen. This is actually a hardware button, not touch sensitive, so pressing it, even when not lit, creates and action signal. When the display is at the Home state, the return button is unlit, but pressing it four times will generate a menu option for Support Menu on the display.
Regarding #3. The "right arrow" is the forward page button located to the right outside the display screen. Like the return button, it also is unlit unless it can perform an action related to what appears on the display. Press the forward page arrow until the displayed menu option changes to Reset Menu. Select this option to perform step #4.
Successfully following Jasmine's instructions will restore the HP Officejet 6700 Premium AiO to its out-of-the-box-new settings. Note that Jasmine specified "Semi-Full" restore, not "Full" restore. A full restore will take the printer back to it basic out-of-the-factory state. This state will require significantly more settings and configurations work afterward than with which most of us would like to deal. Out-of-the-box state will cycle through everything as it did when you first pulled the printer out of the box new and set it up yourself. Do note, any custom settings will be lost. Passwords, however, are retained in a Semi-Full restore.
Hope this information helps everyone else who may be having similar difficulties or just need to know how to restore your printer back to Out-of-the-box-new state.

OfficeJet 6700 Premium Problems after Windows 8.1 update

Similar Messages

Maybe you are looking for