Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink?  And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions.  There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges).  Many older model printers used the IPH style cartridge system: Tri-Color and Black.  Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems.  The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow.  If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge.  In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage:  The printer uses ink in many ways.  Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer.  For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead.  The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all.  In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change.  Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify.  As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

Similar Messages

  • HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.

    Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine.  When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue."  They are brand new - just bought them - expiration date Sep 2015.  Have tried rebooting and disconnecting and reconnecting everything.  Same error, but it still will do color copies fine - all cartridges are working.  Help?! 

    Hi tfmartin,
    I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
    Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
    Hope to hear back from you soon! Have a great day
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Print with only black cartridge HP OfficeJet 6700 Premium

    Britt4:
    I print 95% or more black-and-white pages.  Maybe 5% of the time I am interested in color output.  Same usage pattern for copying features.
    HP seems to promote the fact that with individual color cartridges I "only have to replace the color cartridges that actually get used up".
    "Perfect" ... I thought.  An all-in-one can sit in a small office and be used mostly for B&W, and every once in a while the color cartridges will be used (they'll last quite a long time that way, so I thought) and the copying needs etc. will also all be covered.
    NOW after some time I'm starting to discover that these all-in-one devices evidently consume the HP color ink that I would buy while they are printing black-only output.  If I do a bunch of low-cost (so I thought) black output my color inks are evidently disappearing!   I thought maybe this is tiny and insignificant but I've found it more expensive.
    I am interested in a solution so I can use only black-ink for black output (including business-quality black output) and when needed, a separate option to print in the color ink supply only when I want to print in color.
    I DO NOT want to consume color ink to print black only-pages, which are much-more-frequent usage.
    **** I need a workaround option to print with empty color cartridges when I am printing black output (thus use / install the color ink only for the periods that I want actual color output)?
    Can you PLEASE help! ! !
    Thanks!!!

    I'm in the same boat with my 6700 that I purchased recently (Dec 2013?). I've been using the setup cartridges for the few, mostly balck and white, pages that I have needed to print. I was printing a couple of tax forms and on the second one it refused to print, saying the cartridge was depleted. Fair enough, but it was rather inconvenient. I purchased a genuine HP black ink cartridge (832) for about $20 and installed it, but now it's reporting that all three color cartridges are depleted and need replacing. I tried removing and replacing them to no avail.
    I have ordered a set of remanufactured cartridges from Printronix for about $12 and I hope they work. Otherwise I think I'm just going to sell this POS and get a cheap laser printer or ink jet from any manufacturer OTHER THAN HP. I understand the logic behind using some color ink with the black to keep the head clear and lubricated, but I don't want to spend like $50 for a complete set of cartridges and need to replace them again in six months of minimal usage.
    Hewlett-Packard was once the premier line of electronic test equipment and I still have several that were made before the Agilent name change. And I've had several HP computers and have had some problems with them. But now I've become quite annoyed with the (lack of) performance from this HP printer and it looks like I'll be looking elsewhere for my next one(s).

  • Owned HP Photosmart Premium C310 since 2011-01-03. Installed 5 new HP cartridges. Now it won't print

    We bought the HP Photosmart Premium C310 on 2011-01-03. On April 6, I had to install all 5 new HP ink cartridges. Now it won't print at all. It accepts the "Print" command, makes noises as if it is printing, pulls the paper through slowly while it "pretends" to be printing, but the page comes out with NO INK on it. I have gone through all the many, many "self-help" solutions HP offers, on the printer screen itself, through the computer desktop "HP Solution Center," and also online at HP.com. It is still in warranty, so I am thinking I should just take it back to Best Buy and tell them to repair it.  I'd really like to get it working. Any suggestions?
    Thank you,
    gake04

    In the link given by 007Ohmss be sure to update the firmware as described in step 4:
    Step four: Install a firmware upgrade
    Check for a firmware upgrade that might help solve the problem:
    On the product control panel, touch the Setup icon ( ).
    Touch Web .
    Touch Product Updates .
    Touch Check for Product Updates .
    Touch Yes to update. The update might take 10 to 20 minutes. Do not turn off the printer until the update is complete. The printer will shut down and start back up automatically.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted.

    The title says it all. - Windows 7 64-bit
    Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted!
    Even though the documentation that came with the printer says it will.  After 2+ hours on the phone with HP support over the course of 2 days, I have been informed that printer WILL NOT print in black ink only if a color cartridge is empty.
    I thought anyone who purchases this model should know the documents included lie.
    From page 31 of the Officejet 6100 user manual:  "If a color cartridge is depleted, the printer will print in grayscale using the black cartridge."  LIES!
    The HP Help Programs says the same thing.
    I have hard-reset the printer, removed and reinserted all the cartridges, set the options to "black ink only," Nothing worked.  3 HP reps all said the same thing, "You have to get a new magenta cartridge."
    Will be retuning for a refund as I purchased this model SPECIFICALLY because the manual said it would print the grayscale without color ink present.
    Have had 4 HP printers over the years, never even considered buying anything except HP.  This will be my last HP printer.  Extremely disappointed by HP's deception.

    Sorry the printer did not perform as expected.  I have escalated this in an effort to get this to the right people.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP Officejet 6700 Premium, Won't print in black ink only

    Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

    The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them.  If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging.  While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing.  Sorry, but you will need to replace the color cartridge.
    The document here decribes how ink is used in HP (and other) inkjet printers.  In the language of that document the Officeejt 6700 is an IIC printer.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Hp officejet 6700 premium printer-printer failure

    I bought a HP officejet 6700 premium a month ago.  I installed the printer and it printed ok.  But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel.  The message says: There is a problem with the printer or ink system.  Turn printer off then on.  If problem persists, contact HP.  I have checked all ink cartridges.  They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work.   I have searched all over the HP website for help, but still can't find a solution for my printer problem.   I deeply appreciate, if someone can help me or give me directions to make my new printer works again.  Thanks.
    P.S.  my laptop computer has Winders 7.
    ns42

    Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

  • OfficeJet 6700 Premium Problems after Windows 8.1 update

    My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan.  Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan.  Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4.  I tried uninstalling all HP software first, but the same errors persist.  I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer.  Any help would be appreciated.

    Hello mfrank1,
    Welcome to the HP Forums.
    I see that you are having some printing issues since you upgraded to Windows 8.1.
    I do have a few troubleshooting steps that we can try to resolve this issue.
    I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document:  Uninstalling the Printer Software.
    When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
    Once the software is uninstalled, please restart the computer.  Please disable any firewalls or anti virus protection before starting the next step.
    When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
    Please save the download to the Desktop of the computer so that it creates it's own Icon.  Double click on the new Icon and follow the instructions.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Is there a workaround for Officejet 6700 Premium for MacBook Air version 10.10

    Is there are a workaround for compatibility issue between OfficeJet 6700 Premium with MacBook Air OS X 10.10 Yosemite?

    Welcome to the forums @Bron15
    I read your post about wanting a work around for your Officejet 6700 to be used on 10.10.
    There is a Full Feature driver available for you to install on Yosemite, therefore it's fully compatible. Download the driver below. If there are any issues, please let me know what exactly the problems are.
    HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • OS X 10.10 for Officejet 6700 Premium?

    Is an OSX 10.10 (Yosemite) driver available yet for the HP Officejet 6700 Premium? 
    This question was solved.
    View Solution.

    Assuming you are using a network connection, try unplugging your router for 30 seconds and plug it back.
    Next restart your Mac and turn the printer Off and On again, then check for any difference.
    If that doesn't help, try resetting the printing system and check again:
    *Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
    Click the Apple menu, and then click System Preferences .
    Select Printers & Scanners.
    Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
    Click OK to confirm the reset.
    Type your user Name and Password .
    Click OK . The printing system resets.
    Now click the plus sign and try adding the printer.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Scan-to-email app with Officejet 6700 Premium printer

    how to scan and email
    Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

    Hi
    Welcome to the HP Support Forums.  I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
    There are several steps I would like you to try please. 
    Please turn off your printer. 
    Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
    After waiting a full 60 seconds please turn on your router (or plug it back in). 
    After the router has completed its startup routine please turn on your printer.
    After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
    Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium

    My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium. I've reinstalled the drivers and tried several time . . . It just keeps telling me that the printer is busy.
    I also have a PC hocked up to the network and it prints fine.
    There is nothing wrong with my mac either because I have a dymo printer hocked up and it prints fine . . . 
    What gives?

    Hi HappyHarpo, 
    Thanks for your post and welcome to the HP Forum.
    At first step I suggest to restart your Mac and printer. If printer is in a network, also reboot the router first. Then try printing again. 
    If it still fails, I suggest to reset the printing system. Open Printers & Scanners and right-click the left side with the listed printer then choose Reset Printing System. 
    Then add the printer again, make sure next to "Use" the HP Printer/driver is selected correctly, and test printing. 
    Best regards,
    Mandy
    Say "Thanks" by clicking the Thumb up in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    Although I work for HP my posts and replies are my own

  • HP Officejet 6700 Premium

    Hi,
    I need advice regarding what to do so I again can scan on my printer.
    I have no clue why I suddenly  cannot scan. The message on the printer is:
    Windows: Open Hp Printer software, select Scanner Actions, and then select Manage Scan to Computer.
    I did not ever change any settings which is the reason why I dont understand what has happened nor do I understand exactly WHERE I am supposed to locate HP Printer software so I can select Scanner Actions
    I should mention my computer is a HP Sleekbook with Windows 8.1 installed.
    Hopefully somebody can tell me what to do.
    Thanks

    Hi cath9999,
    Welcome to the HP Forums! I understand that, you cannot scan with your HP Officejet 6700 premium to a Windows 8.1 PC. I am happy to help you with this scanning issue! I have a few questions for you:
    How is the printer connected? Wireless, Ethernet, or USB?
    Can you make copies with the printer?
    Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
    Thank you for posting, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet 6700 Premium double sided printing with Word

    I have a new HP Officejet 6700 Premium printer.  When printing a pdf the double sided printing option works.  When printing from Word, it does not.  Can you tell me what settings I need to change to make this happen?

    Hi,
    From Word click on File and then select Print. the print dialog appears.
    Click the Printer Properties link. the Printing Preferences dialog appears.
    Within the Layout tab, set the Print on both sides option as Flip on long edge.
    Click OK to confirm the changes, than click the Print button.
    Please let me know if that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet 6700 Premium: eprint works; connection with printer cable doesn't

    Just bought a new Officejet 6700 Premium. I had the same model before. Setup worked well and eprint functions. But with the last Officejet I had, I could also connect it with a printer cable and then I could print directly without having to send an email. I find this useful, because there is not so much waste of paper and ink on pages I don't need (sometimes I only want to print one page  from a series of several pages or I want to print something directly from the internet). With the new model I have connected the printer and my computer with the printer cable, but I cannot print with the option of, for example, "print this page", but always have to make a pdf and then attach this to an email and send it to hpeprint. Can someone tell me what I have to do in order to be able to print directly  with the printer cable? Thank you in advance!

    Welcome to the forums, @Sunshine888 
    I read your post about how you can ePrint successfully, however you cannot print from your computer. I would like to help you with this! To find the best troubleshooting steps for you, I would need to know which operating system you are running on your computer and also let me know how you wish to connect your printer to your computer (USB, Ethernet or wireless).
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Hope to hear from you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Maybe you are looking for