Officejet 6700 premium won't scan, copy, or fax

Windows 7, wireless, prints fine. No error message, just does starting copy which goes on forever and nothing happens. I have done Scan Doctor, and it says communication error. I have plugged it directly into the wall, unplugged and replugged, and restarted the computer. I have reinstalled the software and drivers. I don't know what to do!

Hi @BettyCost,
Please clarify the issue, so I can help you.
You aren't able print over the wireless network?
I have provided a document for the Printer Does Not Maintain Wireless Connection.
Can you make a copy?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Similar Messages

Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 Premium, Won't print in black ink only

Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them. If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging. While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing. Sorry, but you will need to replace the color cartridge.
The document here decribes how ink is used in HP (and other) inkjet printers. In the language of that document the Officeejt 6700 is an IIC printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6700 Premium - Won't print from my laptop.

HP Officejet 6700 Premium - Microsoft Windows 7 - I get a message on my Dell Laptop that says my printer is offline. The connection between the laptop and printer is wireless. I can run copies by placing them on my printer, but the printer is not reading instructions from my laptop. I cannot even print a test page when the instruction is given from my laptop.

Hello,
In addition to what "banhien" mentioned. Obtain the IP of the printer.
On the PC desktop > START > All Programs > HP > Officejet 6700 > Update IP , then type in the IP obtained from the printer.
Regards,
Jabzi
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Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

Feeder on Officejet 6700 Premium won't take pages

I am trying to fax multiple pages and I can't get the fax to take the pages. It just keeps telling me to place the original in the automatic document feeder. When I do this I hear the doorbell sound that says the papers are in place, but the printer is not recognizing that the papers are in place. I have opened the lid and turned off and on the printer thinking may need to be reset, but to no avail. I can fax from the scanner glass, but not from the feeder. Someone help me figure out what's wrong with my printer. Thanks in advance!
I have a HP Officejet 6700 Premium Printer.

Hello,
Please try the below mentioned steps that should resolve the issue.
Clean the automatic document feeder (ADF)
Follow these steps to clean the automatic document feeder (ADF), and then make blank copies to check if the issue is resolved.
Step one: Clean the ADF rollers and separator padFollow these steps to clean the automatic document feeder (ADF).
Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the product)
Remove any originals from the document feeder tray.
Figure 6: Remove any originals
Press the Power button ( ) to turn off the product.
Disconnect the power cord from the rear of the product.
Lift the cover of the ADF until it stops.
Figure 7: Lift the ADF cover
Locate the pick rollers and the separator pad.
Figure 8: Locations of the pick rollers and the separator pad
1 - The ADF cover
2 - The pick rollers
3 - The separator pad
Lightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to wipe any residue off of the separator pad.
Figure 9: The separator pad
Use the damp cloth to wipe any residue off of the pick rollers.
Figure 10:
Dry the rollers and the separator pad with a clean, dry, lint-free cloth.
Do not close the ADF cover. Continue to the next step to clean the glass strip in the automatic document feeder.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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Although I am an HP employee, I am speaking for myself and not for HP.

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scan-to-email app with Officejet 6700 Premium printer

how to scan and email
Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

Hi
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Scanning with an Officejet 6700 Premium

Hi!
I'm having trouble scanning documents.
My laptop is a MacBook Pro running OS X 10.10.1 (Yosemite).
The printer is an Officejet 6700 Premium e-All-in-One. It is connented via WiFi -- the Printers & Scanners section of System Preferences lists it as HP Officejet 6700-AirPrint.
I *can* print documents, so the setup is not entirely messed up...
The printer makes copies, so the scanning hardware must be OK.
I downloaded and installed fresh drivers from the HP website.
I *can* scan documents by going to the printer's webpage, then to Scan > Webscan. This only works in Firefox, not in Chrome, and doesn't give me the option to select the are I'd like to scan. It's rather inconvenient.
What *doesn't* work:
-Webscan in the Chrome browser: the scanner makes some noise but I can't save the result.
-In Preview, File > Import from Scanner... is disabled. This used to work and was very convenient, but then broke somehow.
-HP Scan. It says "Preparing to scan..." for a couple of seconds then pops up an error message: "Scanner reported an error. HP Officejet 6700 is currently unavailable. Please check if it is turned on and connected, or try again later."
-"Scan to computer" from the printer. A popup appears on my computer screen:
"Scan failed. The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)"
Any help would be greatly appreciated! It would be wonderful if we could get Preview's Import from Scanner... function to work.
Thanks,
b

Ha!
I fixed it.
Here's what I did:
-Run HP Uninstaller to remove... everything?
-Reboot the laptop.
-Do a factory reset on the printer, then re-enter the WiFi password.
-Download the driver (is that what it is?) from hp.com/support. I noticed that the file is called "HP Inkjet SW OSX Mavericks.pkg" even though my OS is called Yosemite.
-Install that, following all prompts. When I added the printer I picked"HP Officejet 6700" rather than "AirPrint" for"Use:"even though AirPrint would have been the default and the choice of "Auto Select". See attached screenshot.
-Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
Of course I don't know which of these things made the difference, but it worked for me.
Cheers,
b

Officejet 6700 premium scan to pdf

officejet 6700 premium scan to pdf - solution posted says download newer driver. Will new driver work with XP?

CarolBZ
Welcome to the HP Community Forum.
Well, the package Description does say the Full Feature Software is available for XP -- but you have to install the software to be sure. Smiling.
Before you apply any changes to your computer, always create a Restore Point:
Create a System Restore Point in Windows XP
Later, should you need to do so, you can "go back" to where you were:
How to restore Windows XP to a previous state
==============================================================================
Instructions and help to install the printer software:
Install Full Feature Software – OfficeJet 6700
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Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink? And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions. There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges). Many older model printers used the IPH style cartridge system: Tri-Color and Black. Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems. The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow. If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge. In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage: The printer uses ink in many ways. Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer. For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead. The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all. In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change. Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify. As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

HP OFFICEJET 6700 PREMIUM ALL IN ONE PRINTER - FAX WON'T WORK

Question: how do i make fax work voice over IP?

Hello Cabin1958,
Welcome to the HP Forums!
I understand you would like to make the fax work with voice over IP using the Officejet 6700 premium. I will do my best to assist you! I would recommend following this entire HP document on Faxing with VoIP Services.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Scanning from my Officejet 6700 premium printer to a mac 10.9.3 wirelessly

Hello,
My new printer is connected wireless to my network. I can print and scan from the computer fine, but can't scan from printer to computer.
I tried going into the HP Utility folder to confirm the Scan Settings, but all I can do is scan from the computer. It doesn't give me another option.
I have an HP Office 6700 Premium trying to scan to my (new) Mac OS 10.9.3
Please help

Hi there hbetz,
I saw your post about how you are able to scan from the computer however, cannot scan from the printers front panel to your computer. Sometimes the connection is interrupted when the computer or printer or even router disconnects or falls into a sleep mode.
Here is a suggestion for you to try:
Mac OS X: How to reset the printing system
Repair disk permissions
Re-add the printer back (not the AirPrint driver)
I hope that helps you, have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 6700 Premium blank touch screen

A few days ago the touch/control screen on my Officejet Premium 6700, 14 months old, went blank. It's lit, as are the home and arrow icons, (which don't function). I've unplugged and replugged in a variety of ways, including directly to the wall outlet, did a hard reset, taking the ink cartridges out and putting them back in. The power cord connection at the printer end is a bit wobbly at the bottom though solid at the top. But if the problem is the power cord, how would the printer be on and able to print from the computer. Ideas? My computer is an iMac Desktop, and the computer is attached with a USB cable.
JDLG

My Officejet 6700 is less that a year old.
I have had several times recently that it has said that it will not scan, copy or fax. I have been able to persuade it to copy and print for me until today. Now the screen is black. The on button is lit, and the question mark in the corner is lit, but it will not respond to any attempts to get it to function. I am slow to just pull the plug and start over because it recently gave me a message to not unplug it with out turning the power off first. Now it will not turn off! I am unable to power it down. I am not sure what to try next as it does not respond.
Please help me.
Thank you.

Hp officejet 6700 premium printer-printer failure

I bought a HP officejet 6700 premium a month ago. I installed the printer and it printed ok. But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel. The message says: There is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP. I have checked all ink cartridges. They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work. I have searched all over the HP website for help, but still can't find a solution for my printer problem. I deeply appreciate, if someone can help me or give me directions to make my new printer works again. Thanks.
P.S. my laptop computer has Winders 7.
ns42

Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

Officejet 6700 premium won't scan, copy, or fax

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