Officejet 6700 - printer works ok but scanner not recognised by computer

I have had my HP Officeject 6700 printer for 2 years and the printer works fine but now whenever I try to use the scanner it fails to work with a message 'we can't find a scanner attached to your PC' Have downloaded the HP doctor diagnostic but does not seem to do anything. Can anyone help?

Hi there @HpNepal , welcome to the forums
I understand your printer is not detected over your wireless network from your computer. Although you mentioned you have done some troubleshooting, I would also suggest trying the steps from the guide I have found and posted for you below. The printer should be found if all steps are completed in order. Good luck!
An 'Unable to Find the Printer' Error Displays for the HP Officejet 6500A and 7500A e-All-in-One Pri...
If you run into any issues, please respond back to me with the specific errors and results from the print and scan dr.
Take care
R a i n b o w 7000I work on behalf of HP
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Hello @ANU_alan,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the scan issue that you're experiencing when attempting to scan with your HP Deskjet Ink Advantage 2545 All-in-One Printer to one of your Windows 8.1 computers. Thank you for mentioning in your post that you did notice a difference with the .inf files that are installed on both the working computer and the non-functioning computer.
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X-23
I work on behalf of HP
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* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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Officejet 6700 - printer works ok but scanner not recognised by computer

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