Officejet 6830 wireless scan does not work

Wireless scan to computer file does not work ever. Scan starts and then computer losses connection to scanner before scan can send file to computer. Happens both when scan is started from computer and when scan is started from scanner. After that, browser interface reports scanning is disabled. This sometimes causes entire device to fail to respond to anything, including power switch, must be disconnected to power and reconnected to wake up. HP Print and Scan Doctor gets the same failure and cannot fix the problem. Document printing works. I have had this failure on two different scanners. I thought there was a manufacturing defect so I returned first and received another. Same exact problem.

Hi,
Thank you for your reply.
For that you will have to contact your network administrator, ask them to grant you access to use the resources on the local network when you are connected to  the VPN. So that you can use the printer, when you are connected to the VPN.
As I Said earlier, when you are connected to the VPN you completely on a different network (Office Network) and you are disconnected from your local network. Your local network will just be acting as a bridge.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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