Officejet 7000 E809a - C9299A not printing black

My printer stopped printing black. It printed very faint black 4 times, then stopped printing black completely.
Cleaned heads (first and second level clean)
Aligned cartridges
replaced cartridges - it printed one sheet with faint black after replacing cartridge, then stopped printing black.
Let it sit for several hours
It still doesn't print black. help?

beccalecca wrote:
So it's hopeless? I have had this printer for about 6 months and babied it the entire time. Only use it when I need color prints. Printed faint black then stopped. did all of the things suggested- nothing. Replaced the ink cartridge- nothing.
What do I do? Sure makes you look crappy to your boss when you got to pick the printer and this happens.
Hi beccalecca, as the printer is 6mths old it's likely still in warranty. So if you've followed the usual troubleshooting I'd recommend contacting HP phone support as you may require a replacement.
Support phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
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HP Officejet 6000 Wireless - Does not print black correctly.
Previously the printer was printing fine.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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@fradybaby
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http://welcome.hp.com/country/us/en/wwcontact_us.html
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I work on behalf of HP

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I work on behalf of HP
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*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
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Hi @di43
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Officejet 7000 E809a - C9299A not printing black

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