Officejet 7000 Wide Format not printing Black

Hi THere. I have a HP Officejet 7000 wide Printing format and it is not printing Black. The ink levels are showing full. I have cleaned, 2nd tier clean & Aligned the printer with no affect.
I had removed the old cartridge when this happened and it was actually half full, so I also bought a new cartridge and it still prints the same.
Any ideas out there?
Thanks
Finto

If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
Can you please let me know how you get on?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hello ryigo24,
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Please can someone help me -before I get carted off to the funny farm!
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Hi @Ratboy2k
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Load plain white paper in the input tray.
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Windows Vista or Windows 7: Click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.HP Solution Center opens in a separate window.
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- Source
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The report should look like the image below;
Thanks, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Hi Colin & SubChi
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Twitter: @Ciara_B_HP

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<img src="http://a4.sphotos.ak.fbcdn.net/hphotos-ak-snc7/298367_2181658093219_999934383_32331922_448499237_n.j...">
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Sorry to hear about the issue you are facing.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet 7000 Wide Format not printing Black

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