Officejet 7000 won't recognise cartridges

We have an Officejet 7000 wide format inkjet which we have been using for about 1 year. All 4 cartridge lights started flashing at the same time. If I try the utilities like printhead cleaning it says no cartridges are recognised. I've removed & re-seated all of the cartridges, they are all HP originals, this did not help.
The printer is not used frequently but worked OK last time.
OS is XP Pro SP3, no recent changes

Travis,
I have tried the solutions there already without success. All 4 cartridge lights started blinking at the same time so I do not think it can be the failure of a single cartridge. It looks like the printer can no longer detect that cartridges are there.

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Officejet 7000 wide format

Please can someone help me -before I get carted off to the funny farm!
I recently bought a 7000 wide format and as I live in Spain, I had it sent out from Amazon to me. No problem there - I installed it and started to print. I was well pleased.....BUT....
after about 20 pages, I got messy print-outs. I carried out head cleaning, but there were still smudges on the paper.
So, following the instructions I removed the printhead and found there was ink all over it, so I carefully cleaned it and replaced it.
Now I keep getting the error message from the toolbox telling me the printhead either isn't compatible or is damaged.
I have tried to contact HP in Spain where the warranty is registered, but the site won't allow me access, as it says I don't
have an HP printer. It says the model number I entered doesn't exist either, so I can't get any information from there.
If I have inadvertantly damaged the printhead, can I get a new one? Someone told me that I can, but I just can't find out
how and where.
I can't send it back to Amazon because, owing to a shgortage of space, I binned the original box and packaging - so
I'm totally stuffed.
Any help would be really appreciated.
Thanks
Lee

Hi @Ratboy2k
I understand you are having some troubles with our Officejet 7000. I would be happy to help you. From your description, it sounds to me like the printer might need to be aligned. Please use the following steps to align the printer and let me know if doing so resolves the issue.
Load plain white paper in the input tray.
Open HP Solution Center:
Windows XP: Click Start, click All Programs, point to HP, and then click HP Solution Center.
Windows Vista or Windows 7: Click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.HP Solution Center opens in a separate window.
Click Settings ().
Under Print Settings, click Printer Toolbox. The printer Toolbox opens in a new window.
Click the Device Services tab.
Click Align the Printheads.
- Source
If this does not resolve the issue, please print a Print Quality report so we can determine if the issue is the printer itself or somehow related the driver or program you are printing from. To print a Quality report, use the steps above, but instead of choosing Align printheads, select Print a Print Quality Diagnostic Page, and then click Print Page.
The report should look like the image below;
Thanks, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet 7000 Wide Format not printing Black

Hi THere. I have a HP Officejet 7000 wide Printing format and it is not printing Black. The ink levels are showing full. I have cleaned, 2nd tier clean & Aligned the printer with no affect.
I had removed the old cartridge when this happened and it was actually half full, so I also bought a new cartridge and it still prints the same.
Any ideas out there?
Thanks
Finto

If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
Can you please let me know how you get on?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet 7000 E809a error

I've just installed my new officejet 7000 and now it says there is a general printer problem.
The light of the power button and the light of the paperjam button keep flashing.
There is paper in the printer, I've inserted the cartridges correctly.
Does anyone have any idea what I did wrong or what I could do to fix it?
Thanks

I have exactly the same problem with same type of A3 printer... Please how do i fix it?
Thanks

HP Officejet 7000 Wide Format printing black AND white lines on photos

I am having some serious problems with my officejet 7000. I have contacted HP and have went through all the steps required (although all they could do is send me a new head and cartridges to help remedy the problem). This however has failed. Let me give a quick example of my problem. Although these 4 images are different in almost every way, they are printed on the exact same paper lol.
<img src="http://a4.sphotos.ak.fbcdn.net/hphotos-ak-snc7/298367_2181658093219_999934383_32331922_448499237_n.j...">
The bottom two 4x6 are on HP Premium Plus photo paper.... Not cheap, and being wasted daily, trying to get this thing to print...
I finally had a break thru when I printed bordered on my 4x6 AND 8x10's.... The printer will work and print flawlessly on a bordered picture... This does not help me when the customers want a borderless picture though. When it is printing a borderless picture, it seems to be rushing through the process, but when it is printing bordered, it takes its time.... any ideas as to how to fix this?
It is a Windows 7 system. Ive tried wire and wireless printing to rule out communication failures. Which also concluded it is not software related due to reinstalling software for wire and wireless.
Sorry to rant, just getting fedup with what could be a great printer......
One more thing... Why cant you print 11x14 on a 13x19 page?!(no option for it )

Sorry to hear about the issue you are facing.
There is an updated print driver for your product which was released:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3883...
Check if this newer print driver helps.
To answer your other query about selecting a different size media vs inputting different size, the printer actually does not allow it to protect it from overspray on the carriage.
I work for HP.

Blink the catridge led one by one in officejet 7000 wide format

When send the test page the printer become offline and the led of catridge is blink one by one.Please suggest to how to resolve it.

Hello , I may be able to help you with the blinking lights on your Officejet 7000 wide format printer. Using the Blinking Lights on the HP Officejet 7000 (E809a) document I found out that the light sequence you described is related to the printhead installation. To make it easier for I have copied the suggested steps here for you; Solution One: Check the printhead installation
Use the following steps to make sure the printhead is correctly installed.
Step one: Remove the printheadMake sure that the product is on.Lift the top cover. The carriage moves to the center of the product.
Figure : Open the top cover
Wait until the carriage is idle and silent.Disconnect the power cord from the back of the product.Remove the cartridges. Press the tab on each cartridge, and then remove each cartridge from its slot.
NOTE:Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.Lift the latch handle on the carriage until it stops.
Figure : Lift the latch handle
Lift the printhead straight up to remove it.
Figure : Remove the printhead
Step two: Reinstall the printhead
Reinsert the printhead. Make sure the green and purple blocks on the sides of the printhead align with the corresponding color blocks on the carriage; green to green, purple to purple.
Figure : Insert the printhead
Carefully lower the latch handle before reinserting the cartridges.
NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to correctly install the cartridges.Figure : Lower the latch handle
Reinstall the cartridges. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap into place and are seated firmly in the slot.Close the top cover.Try printing again. You could also try the steps in 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Displays for HP Officejet 7000 Wide Format Printers. If the issue continues, I would Contact HP Support for further assistance. Fill in the model number and the form to receive a case number. You can view all other ways of contacting HP from their list of Support Options. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. Thanks,

HP OfficeJet 7000; resume light

So, my printer is pretty much useless right now. Won't turn on and the resume light is flashing. Please help me out.
Power light: OFF Resume Light: FLASHING QUICKLY

Hello there! Welcome to the forums @Rich-Vol11
Please check out the guide I have posted for you below. There you will see the troubleshooting steps for a blinking Resume Light that should help with the issue you're having!
Blinking Lights on the HP Officejet 7000 (E809a), 7000 Special Edition (E809b), and 7000 Advantage (...
If the problem continues, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 7000 Sharing Problems

I have a small office network setup and the officejet 7000 is shared from a windows vista business machine (using MS network). The printer is connected to the PC with a usb connector.
I have a new laptop running windows 7 home and I am having problems setting up the printer. You can install the printer no problem and it sees the shared printer correctly and as you install the printer it comes up with no error messages but for some reason it will not print.
Sometimes when I print a test page it will send to the spooler with no error and the print job then disappears from the spooler but it does not print. Sometimes when I try and print a test page it comes up with the error can't print page.
Its all very strange and I have tried multiple re installs and checked all the windows updates and drivers and I still can't get it to print.
Any ideas... please help?

Why are you using Windows Print Sharing with this printer? It will only share printing, not scanning nor faxing.
This is a network printer. Plug it into your router via Ethernet cable and all computers will be able to use all of its functions. You will have to re-run the HP software on each computer to create a network instance of the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

Is there a problem with IM and FaceTime as it won't recognise my Apple ID

is there a problem with IM and FaceTime as it won't recognise my Apple ID?

There are reports that iMessage and FaceTime are down.

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

ITunes won't recognise my iPod on USB 2.0, only 1.1

my computer won't recognise my iPod touch 1.1.4 when it is connected via my USB 2.0 PCI card, only when it is plugged in via the motherboards inbuilt USB 1.1 ports. I have plugged it into other computers (all pc's) and it works fine on their USB 2.0 ports.
What could be causing this?
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Try this if you have not already. This removes and reinstalls ALL Apple software and sometimes that is required.

HELP NEEDED! My wife's 5c won't recognise on my laptop anymore. I plug it in and the laptop makes a sound but won't show up the phone. I only recently discovered this problem when I upgraded. It will recognise my 5c and even the iPad but not her 5c

I discovered this problem when I upgraded my iPhone 4 to a 5c.
My laptop will recognise my 5c and even the wife's iPad but won't recognuse her 5c, when I plug it in it makes a sound but just doesn't show up in iTunes.
It DID work on my laptop as recently as November when I backed up her phone and updated her software but like I say ever since I upgraded it just won't recognise her 5c but does mine.
I just can't think what is wrong? I haven't messed around with anything on the laptop or messed around with the wife's settings on her 5c
HELP!!!!

I would test with another computer and another cable
if it the device would not be detected by any computer I
would say that it's connector was broken

HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

Recently I made a posting about installing the HP OfficeJet J6410 printer on my daughter's new HP laptop.
Please, before answering my question, I would like to point out to two earlier postings from me.
1. The first posting.
Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
2. The second posting.
Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
A. What have I done afterwards?
Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
B. Why a second posting?
Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
Now here's the strange part.
B.1.
On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
B.2.
After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
B.2.1.
The first thing that is different:
If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
Note the difference between:
..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
and
..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
B.2.2.
The second thing that is different:
At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
B.2.3.
On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
B.2.4.
Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
explorer.exe - Toepassingsfout
De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
Klik op OK als u het programma wilt beëindigen.
And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above.
I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
Last request.
I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
Please help me.
(p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

Hello RNRMusicMan,
Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
But o.k, let's continue.
I've followed the steps you mentioned as a second option. I'll describe what I've done.
First I tried the Hp printer install wizzard
No succes
Same error occured …\setup\de.. (at the second fase of the installation program of the printersoftware)
Restarted the system
I used the Scrubber
L4
Error: uninstaller didn't work. Clicked ok
Restart
At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
I continued with cleanboot
Msconfig – services – hide all microsoft services – disable
Startup – system configuration – open task manager
On startup tab in task manager – I disabled each startup item
Closed taskmanager
Startup – system configuration – checked ok box
Restarted
Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
So what now? It didn't work.
Update (29-9-14):
Since all the suggested solutions didn't work out I decided to start all over.
One of the reasons I decided to do so, was the following:
I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
This is what I've done so far.
- I made a (full) factory recovery.
- I've installed all the updates for Windows 8.
- After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
- I removed the antivirus program (Norton Antivirus)
- After that is done I tried to install the printer again.
No success!
But.. I'm convinced I've found out where the problem might lay.
My daughter had c++ 2012 redistributable installed (version 11.0.50727).
My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
On the new laptop for my daughter it doesn't.
So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
Anyone got any ideas on what to do next?
If so, I thankfully await your answer.

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 7000 won't recognise cartridges

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