Officejet 7310 print cartridge door open error message

I have just tried replacing my black ink cartridge with a new one and it started giving a cartridge door is open error message. I have reinserted it several times and used old cartridges that were ok before but the same message remains. i have checked the colour door and the black door and the projecting wire is slightly loose as it looks like a piece of plastic that holds it in place has gone. I have tried using blue tack but it is now giving a message saying 'Error - remove the right cartridge and check it'. I can try supergluing the wire but I dont know if its this or not, or if the cartridge door sensor is playing up, but I don't know where this is? Can anyone help otherwise it looks like I will have to get a new printer?

The problem is the spring tension used to hold the cover open is stronger than the poorly designed weak hinges.
The way I solved it was to break both the hinges, (pretty easy to do just open and close the cover a few times), lift the cover up being carefull not to break the ribbon cable (wires) from the cover to the base. Then I pryed out the lower spring plates, these are located in the hinge assembly of the printer and removed the black plastic plunger and the large springs below it from both hinges. The cover wil now stay closed and allow you to print. You just have to be careful when changing the print cartridges as the cover can open too far now and possibly break the wires going to the top cover.
Happy Printing

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"Door open" error message

I just changed the ink cartridgesOn my C4200 All in One Printer. Getting the error message "door open" and nothing will print. I've opened and closed it a few times. Ive powered off and on the printer, tried hooking it to another computer... Is there anything else I can do?

Here is a link to a document to help with the "Door Open Error Message" for an Officejet 8500a printer. The steps listed here may help you also with your Officejet 7780.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829896&cc=us&dlc=en&lc=en&product=4116838&tmp...
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1200 all in one wont print due to door open error message wont clear

how do i clear an error message when there is no error

Hi @1handcrafter,
Welcome to the HP Forums!
I see that you are getting the Door Open error with your HP Photosmart c7180, and I am happy to help you!
I am glad that you are able to do a test page on the printer itself, so we know it isn't something hardware related. What I would recommend is to try the HP Print and Scan Doctor, and let me know what happens! Then we will go from there.
Hope this works, and have a good day!
RnRMusicMan
I work on behalf of HP
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J6480 Ink Cartridge Door Hinges Broke. Door Open error message won't let me print. What can I do?

Have always been very careful with cartridge & scanner doors. Pressing OK doesn't remove error message. Broken hinges will no longer go down, so Door Open message won't go away and preventing printing.

The problem is the spring tension used to hold the cover open is stronger than the poorly designed weak hinges.
The way I solved it was to break both the hinges, (pretty easy to do just open and close the cover a few times), lift the cover up being carefull not to break the ribbon cable (wires) from the cover to the base. Then I pryed out the lower spring plates, these are located in the hinge assembly of the printer and removed the black plastic plunger and the large springs below it from both hinges. The cover wil now stay closed and allow you to print. You just have to be careful when changing the print cartridges as the cover can open too far now and possibly break the wires going to the top cover.
Happy Printing

HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know if it helps or not.
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HP Officejet 5610 all in one "Door Open" error msg

HP Officejet 5610 all in one printer:
"Door Open" error msg when door is closed. Can't print.

Hello DSYW,
Please check your inbox for further instructions.
If issue still persists after you have performed steps mentioned in you inbox, then its a printer hardware failure and printer need to be serviced.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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How do I correct "door open" error in printer status when no doors are open? Printer will not print

I have a K5400 printer and it won't print because of a "door open" error. I have manually tried the switches and it makes no difference.

Michael,
Thank you very much for your reply.
I have downloaded the INSTALLER CLEAN UP UTILITY and read the readme file which states (among other things) the following
which worries me a little:
"A dialog box will be displayed that contains a message, a list of installed products, and four buttons.
The message that is displayed is as follows:
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   Windows Installer technology to be installed. If you do not want to
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I have 73 other programs that used the installer including the problem program in question..Adobe Reader 9.2 [9.2.0].
Should I be concerned with the above underlined in the readme file?
I am 77 and not very tech oriented so I have the above last question.
Thank You very much for your time.
wsmith8

HT1338 when I try to print, I get this error message "Communications Failure: The computer is no longer able to communicate with your printer. " followed by intruictions to turn off the printer and check connections etc. I am using an HP Officejet 6500 70

when I try to print, I get this error message "Communications Failure: The computer is no longer able to communicate with your printer. " followed by intruictions to turn off the printer and check connections etc. I am using an HP Officejet 6500 709e, connecter wirelessly

I'm using a mac (OS X - snow leopord) and am printing over the network (wirelessly).
HP Photosmart Premium Fax All in One - C410a
I was only able to print one page and then both my printer and my computer would display an error message about the printer's inability to print. Since then I've been able to resolve my specific problem.
I
1. uninstalled HP from my computer (checked to ensure that my printer was no longer visible in my printers and the HP Utility software was nowhere to be found),
2. grabbed the software/driver update from Aug, 2010,
3. installed the Aug, 2010 update, and my problems seem to have been fixed.
This is where I got my 2010 update from (obviously you should get the driver/software applicable to your OS and specific printer):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-85379-1&cc=us&dlc=en&lc=en&...

HP Officejet Pro L7590 - printer cartridge door clasp broken

The plastic clasp on my printer cartridge door broke. The printer thinks the door is open and will not print. What can I do?

Hello Lacanz,
Thanks for the post. With this one, I've included a link below to access the HP Parts store. Here you can access replacement parts and order either by phone or on line. I did check this one for you and good news!, they are available and in-stock now. Good Luck!
HP Parts Store #: 1-800-227-8164
Part number: C8187-67304
Description: Pen Cartridge Access Door
Price: $13.84
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Broken hinges on print cartridge door OfficeJet 6310

I broke both hinges to the large "print cartridge door" that swings the top half of the 6310 up. Any ideas where to get replacements?

The part # for the hinges is Q8052-40001.
Search the internet for the lowest cost on this part.
When you are ready to intall, Remove all ink cartridges first.
Open the cover.
Remove all screws on the plastic covering the print head mechanism, you will need a small star driver.
Remove the covers.
The small cover near the ribbon cables needs to stay with the ribbon cables.
Be very carefull not to damage the ribbon cables while replacing the hinges.
Check inside the hinges for screws holding them to the base unit.
Pull the top off with the hinges attached.
Remove the old hinges from the top. (If the hinges are intact and bent over, bend them over a little more and you will be able to fit a star driver down the tubular opening in the hinges.
I attached the new hings to the top using screws in the flanges that stick out, then bend the hinge a little more in the direction that they are bent already. You will be able to fit the two other screws down the tubular holes in the hinges and insert a star driver into the tubes to start the screws. Then I used a small sharpie behine the hinges on the flange side, I bent the hinges towards the front of the unit, and finished tightening the screws in the junction point of the hinges.
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Everytime I change ink cartridges, I get error message stating "REFER TO PRINTER DOCUMENTATION"

EVERYTIME I CHANGE INK CARTRIDGES, I GET AN ERROR MESSAGE STATING REFER TO PRINTER DOCUMENTATION. I HAVE UNPLUGGED AND TURNED EVERYTHING OFF AND TRIED SEVERAL TIMES.

Hello enicole87,
Welcome to the HP Forums.
I see that you are having some issues when replacing the ink cartridges with an error message.
So I can better assist you, please respond with your printers Model Number.
How Do I Find My Model Number?
Write be back when you have time and I will be happy to help.
Cheers,
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Door open error

1. HP Deskjet 2050 J510 series
2. Windows 7
3. "Door Open" the door or cover must be closed to print.
I have just replaced the cartridges as the lights were flashing. The door is closed. I have also disconnected the power and checked for any obstructions or jams. There were none. the lights have stopped flashing on the device itself but I am still getting an error saying the door is open even though it is not.
This is not the first time I have had this error occur and I have no idea how it resolved itself the last time.

Same problem on the 7600 and 7700 series OfficeJets. HP has admitted elsewhere on this forum that these issues came up during the design phase, but were not corrected. The "ink cartridge door open" problem has been around for years, yet HP continues to design and sell printers with the same issues. The fact that the door is open has no bearing whatsover on the printer's ability to function - the door could be removed and the machine could still print, scan, fax, copy, etc. (Don't be fooled by HP assertions that the door is necesary to protect the ink cartridges from dirt and dust that can get into the compartment and damage the printer. Those cartridges are locked into a sealed system and the door itself provides little, if any, protection from dust.) This is a "warning" that should be an "advisory" that can be overriden by the user. The VERY simple fix would be to update the software (in the many, many updates HP feels the need to send) so that all functions would work with the door open or removed. That fix, however, would inhibit HP's ability to keep telling you you that you have a broken printer and need to buy a new one, and to sell post-warranty "product support." HP should be ashamed that it does not have the will (or skill) to resolve such minor issues.

Device Manager reported driver missing for Officejet 7310 printer

I used the full-feature install software downloaded from HP site to setup an Officejet 7310 printer on a Lenovo T540p laptop with Windows 8.1 64-bit OS. The install and the printer appear to work correctly as I can print and I can also scan from the HP Solution Center utility. However, the Device Manager reports two errors/anomolies as follows.
Under the "Multifunction adapters" entry the Officejet 7300 series Properties shows the Device Status as:
This device is disabled. (Code 22)
Click Enable Device to enable this device.
Under the "Other devices" entry theOfficejet 7300 series Properties shows the Device Status as:
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver.
I find this a bit baffling as I believe the install software is supposed to include the driver(s), plus the printer seems to function (which could be due to default Microsoft drivers).
Any thoughts on how things got in this state and how to recover would be deeply appreciated as I prefer to not "ignore" the error messages.
Thanks,
Glenn
This question was solved.
View Solution.

Yes I was able to remove the USB instance and rename the network-connected printer instance as the sole printer. I thought that should work, but I was a bit paranoid given the other weird things that happened with the package install.
I'm good to go; thanks again.
Glenn

HP PSC1610 won't print from internet. Error message says connect computer.

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How do i clear a door open error on my c3180

I had a paper jam and when i removed the paper I have a door open error on my computer

Probably there still some pieces of the paper in there, or the "door" (you might opened it to clear the paper jam) was not closed properly. You get this message, because the sensor is still in open mode.
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Officejet 7310 print cartridge door open error message

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