Officejet 7410 wireless connection to Billion (BiPAC 7800DXL) router

Hi,
I recently changed my router to a Billion BiPAC 7800DXL. Since then I can't get my printer to connect to my network. The printer wants a 13 digit ASCII code which I can't seem to find on the various confiruration screens of the router.
I sent an enquiry to Billion, they replied but there suggestion just froze my router and I had to re-set it to factory settings.
My operating system is Windows 7.
Any thought/guidance would be most appreciated, I'm happy with my printer so don't really want to get a new one.
Thanks in advance
Steve

Hi skc1959,
Welcome to the HP Forums!
I see that your HP Officejet 7410 printer is asking for a 13 digit ASCII code, that you can't seem to find, and I am happy to help you with this wireless issue!
Please take a look at this How to guide. How to Find the WEP or WPA Key or Password for Your Wireless Network.
Hope this information is helpful to you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Can "HP Officejet 6500 Wireless" connect in dual mode?

Hello,
I have just purchased "Officejet 6500 Wireless" printer, and have installed with USB to my desktop computer.
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Can I connect my other laptops (wireless) to the printer, while the printer is connected to the desktop via USB?
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Yes you can, but there is no reason to do so.
Your wireless router (like all of them) treats all its clients equally, whether they are connected by Ethernet wire or wirelessly. Furthermore, all clients can communicate with each other regardless of how they are connected.
I recommend that you connect your printer to your router with a wired connection if you can (its easier and more reliable) and if you cannot because it is not near the router, connect it wirelessly. Then you can disconnect the USB to your desktop and all computers on the network can use it.
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Wireless connection between D-Link WiFi router and Time capsule stopped working

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1. Why the original wireless network connection between the D-Link router and the 2Tb Time Capsule just stopped working? Was there some software change from Apple that "decided" D-Link wireless routers were no longer secure; and therefore the TCs could no longer connect to them?
A firmware update to the TC came along and you agreed to it without perhaps even noticing.. it then smashed your setup because Apple do not recommend the setup you were using and it is very poor.
2. Why it was not possible to extend the existing D-Link wireless network using the the new 3Tb Time Capsule?
Because it is such a poor setup that Apple have taken away your ability to choose it unless you know exactly what you are doing.
3. Is there is anyway that we can get back to a single wireless network based around the D-Link wireless router as the primary router connecting to the modem, where the 2 Time Capsules connect as "wireless satellite base stations"?
Yes, this I can help you with.
I have several ways around the problem.. but the first one is.. why use the DIR-615 at all.. it is not a modem.. it is a very ordinary bottom end, poor single band slow wireless router.
Why don't you simply remove the DIR-615 from the network completely.. plug whatever it is the ISP supplies you.. an ethernet connection from whatever that modem is you mentioned into the WAN port of the Time Capsule. And use the TC in some router mode.. same as the DIR-615 was setup.. dhcp or pppoe or whatever.. I doubt the TC cannot match it.
If you have issues please post a few screenshots from the DIR-615 to show how it is setup from the WAN side.. and as long as you are given the username and password or whatever the ISP uses to authenticate then chuck out the DIR-615.
Tell me if that is a goer.. if not we can work out a few other methods..
eg. Simply turn off the wireless in the DIR-615. It is poor cf the TC and there is no need for it.. with the TC in bridge only use the TC for wireless as well as wireless extend with your old TC.
Or setup roaming network where everything uses the same SSID.
Then you will have one wireless network. And it won't matter what as long as it connects.. although IMHO this is not right as the TC is such a superior router now you are wasting your new TC.

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Help?
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From the front of the printer go to Setup > Network > Reset Network Defaults. From the Network area, now run the Wireless Setup Wizard.
Next, let's set a static IP address for the printer. I need to know what router and security type you use.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hi
Just purchased a HP OfficeJet Wireless Printer to replace my current HP Printer. I have spent 3 hours trying to set this printer up with my wireless network and about to send it back! I get the following error
Your PC can not communicate with your printer at address 192.168.1.35. Check all cable connections. Check that the printer, PC and router are powered on and connected to the network.
Unable to communicate with your printer at this time. This may be caused by a Firewall. If you are using firewall software, verify UDP port 427 is unblocked from your printer at 192.168.1.35 to your PC.
Unable to communicate with your printer at this time. This may be caused by a Firewall. If you are using firewall software, verify UDP port 427 is unblocked from your PC to your printer at 192.168.1.35.
If you reconfigure the firewall, click Retry to see if the network communication is unblocked or click Next to continue.
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View Solution.

A static IP address is always a good idea for a printer:
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Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Officejet 6000 wireless connect to Mac and Windows machines?

Just bought this printer. Is it possible to use Windows XP and Mac, to print?

This printer is compatible with Windows XP and mac. So printing from them shouldnt be a problem.
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I am an ex-HP Employee.

Wireless installation of Officejet 7410 on a MacOS X under Snow Leopard (10.6.8) fails.

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View Solution.

Let's reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Message Edited by u43a on 05-25-200704:38 PM

Are you using any peer-to-peer (P2P) software? If so, this is a known cause for router slow downs and disconnections. Go into the P2P software, and reduce the number of connections that the software can make.

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Hi, newbie here. My old printer and a newly bought one both fail to connect wirelessly to my new router.
My network is Canadian, Rogers internet. Router a Linksys D600 EA2700, brand new, set up and seems to be operating properly.
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WPS was enabled on the router through smartlink.
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Since the router was installed a couple of weeks ago, I have noticed a couple of other odd things that didn't happen with the old router.
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tg

Thanks for the suggestion. We tried it and the printers still didn't connect.
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We have solved it though, and the other problem of Eyetv video on the iPad 2. We bought a different router.
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Can't Connect OfficeJet 7410 to new wireless network - used to work on old one

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Hi YSJA,
I'm sorry to hear you've had problems accessing your Officejet 7410 since adding the AirPort Extreme to your home network.
I have included a link to HP's Wireless Printing Center troubleshooting section. It has section, "Was anything changed or updated on your router recently?" that has detailed steps to help you resolve the issue.
Wireless Printing Center Troubleshooting
http://www.hp.com/global/us/en/wireless/troubleshooting.html
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Can't configure Wireless Connection to HP OfficeJet Pro L7780

I recently purchased both my iMac 24" 2.8GHz computer with OS x 10.5.2 and HP OfficeJet Pro L7780. I was able to use the HP setup CDs for my Windows laptops and configured them to use the printer in a wireless configuration.
The iMac is creating the headache (actually I think it's HP causing the headache). When I try to install HP's driver 9.7.1 using their utility, it is unable to detect the L7780 in a wireless configuration. The moment I connect via USB or wired Ethernet, the printer is detected without a problem. My printer is located @ 192.168.1.30, fixed IP address via a NetGear FSW308 switch. My iMac is fixed @ 192.168.1.100 and the gateway is 192.168.1.1
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I can ping the printer and I can connect to the printer's EWS, but the HP software will not find the software.
Overall config: iMac wireless network connection to switch; Printer also wireless connection to switch.
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HELP!
Thanks,
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Thank you for the thought. Yes, although my SSID is public, I have a WEP 128-bit security key. The printer, the iMac and my Windows laptops all connect to the wireless network without issue, as evidenced by my Windows laptops and iMac (if I use the driver included with OS X 10.5.2).
I can ping the printer from the iMac as well as connect to the printer's web interface, so connectivity exists. It is as if the setup software or the printer are trying to communicate using a port that or service that OS X may be blocking.
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HP Officejet Pro 8100 Wireless Connectivity Issue

Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
Steps:
1. Insert Driver CD
2. Install HP Driver Software
3. Follow on screen prompt for wireless connectivity
4. Was prompted to connect USB cord temporarily
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Attempted to setup printer on the following routers...
Router #1
Router: e4200
Local IP: 10.0.0.1
Subnet: 255.255.255.0
DHCP Range: 10.0.0.10 to 10.0.0.59
SSID: "Kosmos 2.4" and "Kosmos 5.0" 2.4ghz and 5ghz bands respectively
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Wirless Mode: a/b/g/n
Security Mode: WPA or WPA2 Mixed Mode
Router #2
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Similiar Setup as Router #1
Router #3
Router: 2wire 3801HGV
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Subnet: 255.255.255.0
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SSID: "u2" *Eliminated Spaces in SSID
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Security Mode: WPA2
If anyone could shed some light that would be great. Otherwise I guess ill be returning it very soon.

Now you know why you were unable to connect.
Absolutely. It should be broadcasting its own SSID.
This link goes to a factory reset document for your printer.
is your printer still in warranty?
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

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HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

Hp officejet 4500 wireless won't print from laptop. It is connected to laptop.It prints from desktop

We have a HP Officejet 4500 wireless printer which was first installed in 2011 without any problems. We also utilize a HP LaserJet P1006 printer (not wireless) with our network. I cannot print from my laptop to either printer, but hubby's desktop has no problem. Both printers stopped working for my laptop at the same time. Everything worked perfectly until a few weeks ago when I could no longer print directly from my Dell Inspiron laptop. When I check on the connectivity of both printers to my laptop, the information tells me the printers are connected to my laptop.
My husband has a Dell desktop (our main computer).
I have tried everything I know to fix this problem, including shutting down the desktop, my laptop, the router, and the printers (including disconnecting the printers from the desktop with the cords that connect to the printers). I have followed all instructions on how to restart the entire system...plug the router in, plug in the printers & turn them on, and lastly restart both computers.
I am not what one would call "computer savvy"; as a matter of fact, I am quite computer-challenged. If any of you can tell me in extremely-easy-to-understand language what to do, I would appreciate your help.

Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Officejet 7410 wireless connection to Billion (BiPAC 7800DXL) router

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