Officejet 7410xi scans only fully black

my officejet 7410xi scans and copies only fully black. The light comes on and passes under the original but I only get a full black page for scans and copies. There must be a problem with the electric eye that reads the original.

The document here might help resolve issues with your Officejet 7410 scanning and copying only in black.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Scanner scans only in black and white

I own a HP Deskjet 2515 and I've been trying to scan some photos but it will just scan them in black and white! Please help, how can I get it to scan them in color? My ink levels are full, I've just change them though I do not know if that is the problem.
Thanks.

Hello betty_vulcano,
Welcome to the HP Forums.
I see that you are having some issues when attempting to scan photos to your computer.
What software are you using when attempting to do the scan to your computer? Are you attempting to scan from the front panel on the printer?
Here is a link that will give detailed instructions on how to Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers.
Write me back when you have time and I will be happy to research this issue further if needed.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

-HP Officejet Pro 8610
-problem printing scanned pdf document and word doc. photos
-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I have a used HP Officejet that only prints black

Hello! I recently bought a used HP Officejet 4500. I am using it as a printer with my MacBook Pro version 10.9.3 and it will only print black. I have combed all through the printing information and cannot find where to change the settings to make it print in both color and black. Also, how do I connect it through the Ethernet? Thank you!
This question was solved.
View Solution.

Sorry it takes me FOREVER to get to these things, but I wanted to thank you personally for your help! I really appreciate it! I can finally get some work done now!

Officejet 7410xi cannot turn on printer button. have incorrect black carridge installed.

officejet 7410xi incorrect black ink cartridge installed in printer. cannot open cartridge holder, not enough room, card blocking ability to lift out cartridge. print on button not working. window is on and blinking. Any suggestions?

I had this problem too.
Of course, I tried to lift it out, as you did, but it wasn't able. Then I read on another forum, that he contacted the producer of the printer, and that they went to him, and removed it.
All I can suggest is that you can contact your producer of the printer, in this case an officejet 7410xi.
I'm glad I could help you,
samside1234

I have a officejet pro 8500 getting a black vertical line only when i put doc. in feeder?

I have a officejet pro 8500 getting a black vertical line only when i put doc. in feeder?
thanks Karl

Clean the small glass strip under the ADF, also clean the withe scanner backing and white strip under the ADF.
I was an HP employee.
Kudos are appreciated if I have helped you.

HP Officejet Pro 8500 Premier prints only in black/MAC USER & won't align?

PROBLEM # 1) I've replaced all my ink cartridges, but can't find out why my printer is now only printing in black? I'm a MAC user, so I want to print in color, and am trying to find instructions for a MAC on how to get back to printing in color?
ACTION TAKEN #1
UPDATE: I've done a three level cleaning of the printer heads, which DOES print in color and each color block now looks great. The printer heads were not printing any color blocks, but the pink color block, until the first third level cleaning. I then cleaned the printer heads a second time all the way through the third level.
RESULT: However when I print from any document/web page my printer only still prints in black & white after these two printer adjustments double three stage printer cartridge claening?
ACTION TAKEN #2
I found this very detailed report and video on cleaning printer heads, alignment issues, and calibrate line feeds;
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01624398&lc=en&product=3964986&tmp...
The Print Quality Diagnostics Page looks perfect (including the alignment section) in all 3 test patterns, and again prints in color.
RESULT: However, my printer still will not print in color after trying all these steps?
IPROBLEM #2)I 've also tried a align printer which also prints in color, but states, "alignment failed see documentation manual"? To make the situation more complicated the alignment page looks perfect and prints in color before the error message displays.
After puling the power cord twice while ON and wiating 20 seconds, as discussed in the above link. my printer "won't remove the, "align error message see diagnostics manual".
RESULT: Printer "won't remove the, "align error message see diagnostics manual", even though the Printer Diagnostic Pages looks great, and the alignment page as well.
I'm operating a lastest version Macbook Air laptop OS X 10.9.4. I have not upgraded to a new operating system since this problem started a week ago, and Ive owned this HP Printer for 2 years.
UPDATE: ISSUE SOLVED. Well you can imagine when I say that I spent about 2 hours on this yesterday that yea he's right. This took a long time to research and try all these solutions. I told my wife about the issue and had her try:
ACTION TAKEN #3: Print a page from a second computer. Windows laptop printed a colored page from a web site.
SOLUTION: (Printing only in Black Color): Wife literally solved the problem in 3 minutes!
Look below at the presets drop-down arrow tab, which is right below the printer name: You will see PLAIN PAPER, FAST DRAFT, BLACK AN(D WHITE). I'm not sure how I checked this, but this is how you can print only in black ink. NOTE: I looked at dozens of answers across the web, and didn't find this info anywhere else!
This screen shot show you what the setting should be if you want to print in fast draft mode to use the least amount of color ink.

Hi monkplayer,
It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
Best of luck,
Mary
{I work on HP's behalf}

HP Officejet Pro 8500A Plus - vertical black lines only when autofeed

I have multiple black lines (darkest about 3 inches from left) when I autofeed a print document. When I feed a clean sheet, I get the single dark line. There are no lines if I copy using the top glass, I followed the HP autofeed cleaning instructions TWICE. The white rollers were clean and only slight black smudge on the black rollers. I am certain this has happened to others...Oh yes, my HP warranty expired in late March (Costco may cover it if this is not a simple fix).
I would appreciate any assistance, as this has been a great printer.

This article should help out with the problem you are facing. Give the steps outlined a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop

Given:
HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect). Able to print from both computers. Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc).
Q1: Are print drivers and sw for 2 different HP printers (HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One) compatible on the same computer?
What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current setup not impacted.
Objective: Ability to select the desired printer for printing,Reason: the 7410 HP Solution Center has additional functions (scan to Pdf, import from camera SD card, etc) than the 8625 so need both.
Q2: Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
Q3: Where is the user guide manual for the HP Office Jet 8625? The user guide manual refers to 8610, 8620, 8630. Is 8620 same as HP Office Jet 8625; what's the difference?
Q4: Where is the text installation for the HP Office Jet 8625? The only installation guide is a poster -- no words on the poster. Please provide text based setup instructions starting from unpacking out of the box.
Concern with users comments regarding the HP8625: http://reviews.costco.com/2070/100116415/united-stationers-hp-officejet-pro-8625-e-all-in-one-printe...
Q5: "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...." Please provide instructions to correct the "switch" that releases the tray springs.
Q6: "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..." How to print black and white if the other color cartridges are empty or is this statement an HP design?
Q7: "...after 15 min goes into sleep mode and wont come out unless I unplug machine..." How to turn off 'sleep mode'? If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
Q8: "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. " How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
Q9: "... Windows 8.1 will not print via wireless to this printer ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..." Please provide a solution if this user's solution may cause other compatibility issues?

Hello @xandux,
I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
How to Configure Wireless:
On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
Touch the Setup icon (). The Setup Menu screen displays.
Touch Network, touch Wireless Setup Wizard, and then touch Continue.
Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
Scroll down the list of network names until you find the name of your network.
Touch the name of your network, and then touch OK.
If prompted, enter the WEP or WPA key. This is case sensitive.
The printer will now connect to the network.
Once your printer is successfully connected to the network than you may run the installation of your printer.
The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
Once you click on that icon you will see a similar screen to this:
Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
There are slight differences between the 8610, 8620, and 8630 products.
The Officejet Pro 8610: Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
Q4: For detailed setup and install instructions please refer to the two documents below.
For out-of-box hardware setup instructions please click here.
For installation instructions for Windows Vista and Windows 8.1 please click here.
Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
For more information regarding why this occurs and how to set Black Ink Only please click here.
Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues.
Q9: Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
X-23
I work on behalf of HP
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HP Officejet Pro 8500 Leaves a black horizontal line while copying

HP Officejet Pro 8500 Leaves a black horizontal line while copying . It can print fine, but whenever we make copies (black, or color) we get a straight horizontal line running across the page. I'ts a perfect line, no streaks, nothing i do can fix it, any ideas?

Are you putting the copies through the auto feeder? If so, you might want to clean the roller and the glass that it would roller over. I also clean the white bar that is on the bottom of the cover.
I have the same issue but it is white line when I am scanning.

How can i scan to a pdf file using hp officejet 4500 scan feature

how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension

pf1tarac wrote: how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension
Hello pf1tarac, I don't believe that is possible. In order to create a PDF file, you would need Adobe Acrobat or some other PDF compatible product to save a scan to the PDF format.
There are some free PDF programs available. Here is a link to one of them.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

Random Visio Stencils Displaying Only as Black and White Lines (No colour)

I'm experiencing a strange problem where some Visio stencils/shapes are displaying only as black and white outlines (i.e. - without any colour). I'm using Visio 2010 on a Samsung NC900 laptop with 8gb RAM, 1.7Ghz i7 CPU on Windows 7.
The symptoms that I'm experiencing are:
The majority of stencils display fine in the left hand stencil window but some do not.
Some stencils display the majority of shapes as black and white outlines but some in full colour.
Some shapes display fine within the stencil window but change to black and white outline when I drag them to the drawing (These are typically ones that I open independently of the drawing - i.e. - by double clicking rather than via "Search Shapes").
I've done a search on the web for this problem and have found some similar issues but none of the suggested fixes work.
One of the stencils that I experience this issue with is the Exchange 2013 Microsoft stencil.
I've updated Java and Silverlight (stab in the dark there) and my graphics driver is up to date.
It's driving me mad now so any help would be appreciated!
Nikos101

Lori
The remove profile worked like a charm with the greyscale images. Maybe a slight loss of contrast, but I'll hold the tiff scan in any case. I-photo would not import the image again (already in the library) but I can remove the profile on the image in my folder outside i-photo. And I think I can prevent it at import now.
Thanks! I doubt I would ever have figured that one out.
Marilyn A

Hp officejet 7610 scan result is blue stripes

i've been having problem with my officejet 7610 which in my case the scanning output for color scanning is all blue stripes and is unusable. Please help, cause i need to scan really important docs.. Thank u for ur help.

Hey there @waskitoputro
Welcome to the forums!
I read about the scanning quality issues you're having with your Officejet 7610 on Windows 8.1 and I would like to help.
Please try these few steps and get back to me with the results.
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Check for a Firmware Update: Getting the Latest Firmware and Product Updates
Test a copy from the front of the printer. Was there any issues?
Test a scan from the PC. What did the scan look like?
If there was an issue with the scan only, run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

C3180 prints only in black on OS X Maverick

Hello guys,
I just bought a new Macbook Pro i7 A1398 and the new OS X Maverick, I can changed my desktop or my laptop but never my (precioussss) printer All-in-One C3180. I just pluged in my Mac and the system recognized it but the printer prints only in black, no colors and bad dpi.
Second despair: I'm very dissapointed that have no Central Solution of HP. It's that true? :-( Newbie on Mac
This question was solved.
View Solution.

Hi Fael78RJ,
Welcome to the HP Support Forums! I see you have recently upgraded to a MacBook Pro running the new Mavericks 10.9 Operating system. You are not able to print in color with your HP Photosmart C3180, your prints are coming out in black and white only.
Now because you are using the Mavericks OS X you must install the printer using the Apple Updates. Please click on the link below, this document explains how to install the print driver on a Mac for a USB or a network connection. The OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU). Additionally, you can perform basic print jobs using AirPrint without installing a driver.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Once you have installed the PS C3180, you may notice the features you once had are limited or there are workarounds such as not being able to access the Solution Center (yes I am afraid this is true), for scanning with or without HP Software see below:
How to Scan: OS X v10.9
Are you now printing in color? I hope this helps! Let me know the outcome!
Thanks again,
HevnLgh
I work on behalf of HP
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Scanned image is black

I have hp6500 E709 All in one printer. recently the scanning image appears black with vertical coloured lines on the side of the image? any suggestions.

Hi MKH1,
Welcome to the HP Forums!
I understand that your scanned images are appearing black, with vertical colored lines on the side of the image, with your HP Officejet 6500 e709, and I am happy to help you with this scanning issue!
Please try the solutions within this scanning guide. Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans.
Hope this guide helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet 7410xi scans only fully black

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