Officejet 7500

Hi,
I bought the printer unaware that it wasnt suitable for double sided printing. I am now aware (all too late) that there isnt a duplex unit for the printer. Is there any plans to introduce one?

HP has a lot of different current printers of course that do double-sided printing.
When I'm looking at new printers and searching for a specific feature, I go to www.shopping.hp.com and use their filters to only show the printers with the features I'm looking for.
I am an HP employee.

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OfficeJet 7500 won't print via WiFi anymore even though pings are successful

This is a new OfficeJet 7500 All-in-One that I have been trying to get set up over the weekend but have run into problems.
First here is the system data:
From the EWS printer information page:
Product name: OfficeJet 7500 E910
Product Model Number: C9309A
Firmware Version: EMP1FN1126AR
From the Wireless Network Test Report printed out Jan 23 2012 9:07 AM:
No problems found. Congratulations on the successful setup of your wireless printer.
Diagnostics Summary
Wireless On: Pass
Wireless Working: Pass
Network Name (SSID) Found: Pass
Security: Pass
Printer Settings Consistent with Wireless Router Settings: Pass
No Filtering: Pass
Connected: Pass
Signal Quality: Excellent
Other networks detected matching your network name (SSID): No
Wireless Networks Detected: 10
Disconnect count total: 32
Disconnect count (last hour): 0
Disconnect count (last 24 hours): 5
Channel: 1
Configuration Summary
[Shows correct network name]
Hardware Address (MAC): [will report if it is needed]
IP Address: [It is static and working--pings are successful]
Configuration Source: Manual
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
The Network Configuration Report concurs with the info above and also shows that the nearest three 802.11 networks are at least five channels away from mine, but the fourth nearest one (with a signal value of -83: mine is -21) is the same as mine (channel 1).
The computer I'm using is a MacBook running OS X 10.6.8
Things I have done:
Confirmed that MAC filtering is disabled.
Tried to figure out the router firewall. As far as I know, it is ordinary, and there are no other firewalls installed anywhere. I don't know how to determine if this is a firewall issue.
Rebooted everything many times, being sure to turn the router back on before the printer.
Uninstalled and reinstalled via USB cable the full driver package downloaded from the HP website.
Assigned the printer a static IP address.
Changed the channel in the router.
Disabled and re-enabled Bonjour.
Searched the forums.
The problem I'm having is that when the print queue says that the printer is ready and I send a print job, it looks for the printer a few moments and then says that the printer is offline. Nor can I print from my iPad or iPhone (although at first I could). At first I discovered a workaround by turning off the WiFi radio on the printer and then turning it back on, and for a very short time (a minute or two) after that, the printer would show up in the queue as "connected" and the job would print. This workaround no longer works. I don't know if any of the changes I made correspond with that.
Rebooting the printer is another workaround I discovered that continues to work, but only for a few moments. If I send a print job right away or a job is waiting in the queue, it will print it right after I turn the printer back on, but then everything goes haywire again. Rebooting the printer with the HP Utility window open produces alternating popup windows reporting attempts to connect to the printer and then reporting that it can't connect. They alternate at a sort of frenzied pace for a minute or so and then the "can't connect" popup stays. After a while, if the HP Utility window stays open, the frenzied popups return .The rest of the time the HP Utility says the printer is not available, even when pings are successful, even when I can access the EWS, and even when the printer is actually printing a job.
I can't seem to figure out what Bonjour is or what it does despite reading about it on the Apple site. Here is how it has been behaving: When I reboot the printer it shows up on the Bonjour list, but when I click on it there, it disappears and a Safari popup says that it can't find that printer server. Disabling Bonjour seemed to change nothing, and re-enabling it seemed to change nothing either.
So that's the data. Thanks in advance to whoever can shed some light.

Hello Sindigirl,
Thanks for the detailed information. And from that information, I can allready see that we are dealing with a intermittent bonjour connection. Bonjour is the protocol that all apple systems work with, they have the option to automatically detect new devices in your network.
From what I can see, you did about everything humanly possible to resolve the issue. If however the router that you used always has worked fine and did not cause any network issue's whatsoever, the giving the router a powercycle should often resolve the issue if it is a bonjour compatible router, if possible, please report the manufactuar of the model that you have and its model number.
For a workaround so that you can at least print you can use the following steps. Please note however, that scanning will not work with the workaround, since this is bonjour dependant.
[1] Go to Apple/sys. pref./Printer and faxing.
[2] Click on the[+] to add a printer
[3] Instead of [Default] in the upper tab, select [IP].
[4] Switch LPD (line printer deamon) to HP Jet Direct Socket.
[5] Fill in the printer IP adress at the the Option [IP]
[6] Leave the printing queue blanc
[7] Rename the printer [Should have the IP adress as name at the moment]
[8] Leave location blanc aswell
[9] Select [Add printer software] If a list pops up, the use the filter to lookup the 7500 driver, if found or allready reported then click add printer.
You can now print without any issue via direct IP printing. Please let us now what router brand and model you got.
Sorry for any typo's.
Kind regards,
van Baardewijk

HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

My printer has been functioning well for some time. When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print. As of three days ago I receive that message when trying to print from both of my laptops. I am wireless and have checked the wireless signal and it is strong, The wirless connect symbol is lit on the printer. I ran a wireless Network Test Report on the printer and the results indicated no problems.
The printer woks if I use it manually to print or scan. Neither printing nor scanning work when command is sent from my computer. The Wireless Network Test Report printed fine. Interesting though the Wireless Network test Report had the following date: Jan-00-00 00:00AM.

Hello @Dalead,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Can't re-install HP Officejet 7500 E910

Hi,
Got in this morning and the printer wasn't working. I tried to fix it using the various steps in this forum but without a luck. Next I removed the printer, re-set the printer's wireless network and now trying to re install it.
However, when I tried to add printer via the Control Panel>Hardware and Sound>Devices and Printers, the computer does not pick up any devices (to be added).
When I clicked on 'The printer that I want isn't listed' and 'Add a printer using TCP/IP address pr hostname', then entered the IP adress, the computer still cant pick up any printer.
I have also unistalled the driver.
Can someone please help on how to re-install the printer and the driver as if I am installing it for the first time?
Regards

Hello @WestMelb ,
I understand that you are having issues installing the Officejet 7500 E910 onto your computer, in an attempt to fix the printer not working.
I would like to first as a few questions that will better allow me to assist you.
What is the version of Windows installed on the computer?
Print and share the results of a Wireless Test Report; touch Setup, Network, Wireless Menu and then Wireless Test Report.
What type of router is the printer and computer connected to?
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
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Tourbles with HP Officejet 7500 E910

I have my HP Officejet 7500 E910 network, now i can not connect to my network switch, nor by wireless. Also i can not move into the printer software from its small monitor, the bottoms on the sides of the monitor are not working, Any help how to retrive my printer back?

Hello Primevent,
Welcome to the HP Forums.
I see that you are having an issue with connecting over a wireless network.
I do have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OfficeJet 7500 E910 wireless printing without network and USB connection

Dear All,
I'd like to know what is the way of taking the prints/scans from the HP OfficeJet 7500 product without using the network or USB cable ?
Regards,

Sorry, you will not be able get prints or scan from the computer without the network or USB cable.
You can copy documents on the glass or through the top feeder without the USB or network.
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I have an officejet 7500 e910 cannot connect to my eprint web services.

I have an Officejet 7500 E910.
I registered and got my eprint address.
I tried to login and cannot remember my password. Tried forgot password link, entered email address, clicked ok, and nothing happens. the box stays, I don't get an email from hp, I cannot login to my printer's address, nothing....
Also tried connecting directly from printer's control panel. Nothing. Printer cannot connect to server, try using proxy settings, etc...
Could somebody please help me figure this out?

Make sure you are entering you personal email address not the printer's email address. Check your email spam folder for the email from hp. Let me know if this helps.
I am an HP employee

OfficeJet 7500 E910 cannot print wirelessly

I have an OfficeJet 7500 E910 which will not print wirelessly the Error Message is "Unable to communicate with printer"
- Windows 7 64-bit
- Error Message is "Unable to communicate with printer"
- printer is connected to the wireless network ok & can access internet to check firmware status
- I have installed latest drivers, run the various fault fixing HP utilities, checked that the firmware is updated
- I have tried applying a manual ip address
- computer and network can see the printer and tell me that is has been installed over trhe network ok
Not sure what to try next...?
JW

Hello
Are you using any firewall or some security software in your computer?
If so, you can try troubleshooting the security/firewall settings using the steps provided here
http://www.hp.com/global/us/en/wireless/troubleshooting.html
Hope this helps
Ramya
I am an HP employee.

OfficeJet 7500 openssl Qualys vulnerability

I have an OfficeJet 7500 that is on our network and our most recent Qualys scan show it has OpenSSL Multiple Remote Security Vulnerabilities.

OpenSSL Multiple Remote Security Vulnerabilities port 443/tcp over SSL
QID: 38602 Category: General remote services CVE ID: CVE-2014-0224 CVE-2014-0221 CVE-2014-0195 CVE-2014-0198 CVE-2010-5298 CVE-2014-3470 CVE-2014-0076 Vendor Reference OpenSSL Security Advisory [05 Jun 2014]

My HP Officejet 7500 E910 will not print in the center of the page.

Trying to print from AutoCad on 17 x 11 A3 paper, the print is in the upper left corner and I'm not sure which program is at fault. AutoCad seems to understand the print needs to be offset, but the printer isn't in agreement.
This question was solved.
View Solution.

You could try uninstalling and reinstalling the printer using the latest driver from HP. If that doesn't work, you might try using a different driver. I'll link the instructions and the download below.
HP Officejet Full Feature Software and Driver:
http://goo.gl/Hxmdg
How to Assign Alternate Print Drivers in Different Versions of Windows:
http://goo.gl/zCk2r
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OfficeJet 7500 e910 win7 drivers for AutoCad 2012

Hi,
I am trying to set up my Officejet to plot from Autocad 2012 on a Win & machine.
The printer is not listed as an option and says consult printer documentation for a compatable printer for connection in AutoCad and Autocad mentions Heidi drivers?
I have look thru the documentation and can't see a list.
Autodesk says HDI or Heidi drivers are available but not where to find them.
My question is are there drivers for this printer for AutoCad 2012 and is it possible to plot to this printer from AutoCad and how?
I hope someone can help.
Regards,
Murray
This question was solved.
View Solution.

Hello,
Click START > Device and Printer > Add a Printer > Add a local printer >
( if the printer is connected with USB )
Select "Use Existing Port " then Virtual USB from drop down , Click NEXT, in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 6980 and complete the wizard
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

I have a new officejet 7500 a.

i print from autocad 11X17 and when i see it in preview it shows that it is on the page, but when i print it, it cuts off my title block. I had an old laser jet hp and never had such problems. I believe it is because it only shows a "tablod" paper size for 11X17 and that is for word and such as to where autocad uses a full 11X17. does anyone know away around this issue?

Hello joeltjen,
These are the margins that you will have to have in mind when printing with the Officejet 7500A:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02283601&cc=us&lc=en&dlc=en&product=4083652&tmp...
What you could try to do in this situation is to export the AutoCAD job to a pdf file, then print that pdf file with the setting called "Print as Image" selected (you will find this if you click the button called Advanced on the print dialogue in Adobe Reader). It's very likely that this would work better with the OJ 7500A than printing directly from AutoCAD.

I have the officejet 7500 A and there is no mirror image option...how do I print with mirror image

Officejet7500A how do I print mirror image?

Yes using paint works, however it resizes once printed. I have been trying to reverse image print and i think its absolutley insane HP took away this option. Why have the image print for tshirt and not keep reverse. If i open my word banner project in paint, when i print it doesnt stay true to its size, then i have to photocopy and photocopy until i get the right size. Pain in the a@# if you ask me...lol. PLease bring back the option with a driver update! PLease! For pete's sake a ricoh printer at work has it, why not HP home where it will actually be used..

Officejet 7500 is connected to network, but none of the computers will recognize it

All my computers are connected to network, one of them wirelessly to a router. However, the printer, from it's display screen says it is connected, however, none of the computers recognize it.
Help !

What router? What operating system? If Windows, have you downloaded and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
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I am employed by HP

HOW DO I TURN OFF THE LOW INK WARNING ON MY OFFICEJET 7500A

Hi everyone
I have a officejet 7500 all in one printer which is a couple of years old now. I have a ciss system on the printer due to the amount of printing i am now trying to do, however i am now having the really annoying problem of the low ink level pop ups keep on showing. Can any of you wonderful people help me and tell me if these pop ups be turned off. I have Windows 8.1. Please Please help
Cheers
Clive

There should be a option in the printer software to turn off the ink warnings, you can customize the settings yourself in there. I think it's printer maintence.

Officejet 7500

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