OfficeJet 7610 Ink Cartridges out of ink error can't be correct

I purchased an OfficeJet 7610 a few months ago. I have barely used the color ink. Recently I received a low ink error message for the colors. That made no sense to me, but then I realized that these are just "estimated" ink levels. I read that I will still be able to print until the cartridges have run out of ink. However, not long after that I received a message that the magenta needed to be replaced. This made no sense since I hadn't used it. Then I replaced it anyway and received errors right away for the Cyan and Yellow cartridges that they needed to be replaced too. When I clicked to ignore the yellow cartridge error message, it would no longer even let me print in black ink.
I am positive that these color cartridges that came with the printer were not out of ink. Yet, the printer forced me to replace them. I also am confused because from what I read in the help center, I should be able to continue to print in black ink only even if the color cartridge is saying it needs to be replaced. However, with the yellow one, that was not the case.

There are several cases where color ink would be used even if you are printing mostly black and white:
Some ink is used to keep the printheads from clogging as they are waved around in the air while printing black.
Color ink is typically used for printing graphics unless "Print in Grayscale" and "Black ink only" are selected.  The color drops are much smaller and give better print for graphics.
Ink is used from all colors when a new color cartridge is installed to remove air from the supply tubes.
Black ink is not used to print on photo paper.  The pigmented black ink is not compatible with photo paper, color ink will be used even when printing B&W on photo paper.
The document here described how ink is used.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your
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    Step 4. Scroll down and click on: HP contact options - click on Get phone
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  • Ink cartridge access door is open

    Photosmart 6525 only 1yr old and new ink cartridges put in, but error message on display screen says ink cartridge access door is open but the door is closed and will not clear out, unplugged and waited and still shows. Please help!

    Hello Michellet68, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing door open errors.  I would like to help.
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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • New HP ink cartridges - still not printing black

    New HP inks - but still not printing black. Have re-inserted; cleaned printhead; store replaced ink cartridge incase faulty; ink levels all full. No black printing; just good old faint grey. I am so frustrated with this printer and dont really want to have to schlepp it to the repairs place when it was working perfectly before I replaced the ink. Have had to pay the shop for 2 black inks as clearly the first wasnt faulty - it's the printer. Have even tied the APP suggestion but still grey where it should be black! Reluctant to take out printhead and wash it under tap. Should i try that?!!

    Hi @rhare 
    No, personally I suggest calling us instead. Some printers have printheads that are intended to be removed and cleaned if necessary, your printers printhead is fixed and is not intended to be removed.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Photosmart D7260 need the introductory ink cartridges?

    I was given this printer. It was new and never hooked up before but the introductory ink wasn't given to me with the printer. I had no problem downloading the drivers and setting it up until it got to checking the ink. It gave me an error messages ( I bought all new ink cartridges) about the ink not being the intro ink that came with the printer. Is there some way around this, if not, does someone have a link to where I can buy another set of the introductory ink so I can finish getting this printer set up?
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    Hello,
    Here is a list of the cartridges for this printer.
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    HP 02 Cyan
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    Say thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am an HP employee

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