OfficeJet 7610 scan to network?

I'm just setting up a new OfficeJet 7610, and if I install the full software on a PC, I'm able to use the Scan to Computer functionality on the device to send a scan to the PC. However, it only works if a user is logged into the PC, and it only directs to My Documents.
We're in a Windows domain environment, and we'd like to set up a file share on our server and have the OfficeJet send the scans to that. Is it possible to adjust the destination of the scan? I've seen some references to a Scan to Network Folder wizard, but that option doesn't appear on the EWS or within the software for our machine.
I've also seen the Scan to Email option, but that doesn't accomplish what we need either, namely, scanning documents directly to a location that multiple users can access.
Thanks,
Bill

Exact same issue here...
Just purchased a brand new Officejet 7612 from Staples and can't figure how to set the "Scan to Network Folder" option...
I also have an Officejet Pro 8600 and the "Scan to Network Folder" option on this one is working perfectly... so the printer scan documents to a shared folder on our QNAP NAS Server (in PDF format)...
However, the Officejet Pro 8600 can't scan wide (11x17) documents, that's why we got the Officejet 7612... but it looks like the 7612 can scan to a computer (where the drivers are installed), or to a USB stick, or scan to email... but I just can't find the "Scan to Network Folder" option... ?
Am I missing something here ?
Thanks,

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Hp officejet 7610 scan result is blue stripes

i've been having problem with my officejet 7610 which in my case the scanning output for color scanning is all blue stripes and is unusable. Please help, cause i need to scan really important docs.. Thank u for ur help.

Hey there @waskitoputro
Welcome to the forums!
I read about the scanning quality issues you're having with your Officejet 7610 on Windows 8.1 and I would like to help.
Please try these few steps and get back to me with the results.
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Check for a Firmware Update: Getting the Latest Firmware and Product Updates
Test a copy from the front of the printer. Was there any issues?
Test a scan from the PC. What did the scan look like?
If there was an issue with the scan only, run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

My scan to network folder function no longer works. When I look into it, I get an error message when I test the Network Folder setup saying, "Incorrect credentials. Check your username/password and try again."
The username and password are unchanged. I just bought this AIO and I kinda need this function to work. I hope that 10.10 didn't just disable this function.

I have followed your recomendation step by step but did not work. The message "Incorrect credentials. Check your username/password and try again." keeps showing once I test the credentials.
After several hours of work this is very upsetting. What other option are to set up using Mac Book Pro and Yosemithe?
Thanks
LN

HP Officejet 7610 Scan sizes

Is there anyway to set the scan to a specific size other than the presets offered in the HP Utility? I want to scan pages that are 11x12 inches but the scanned output includes the additional 5 inches (which just shows as white). The pages have both text and photos on them and I don't want them scanned to separate files.

Hi WAL545,
I see by your post that you would like to change the scan sizes.
I can help you with this issue.
I have provided a document for how to change the settings of the scans using the HP Software or Apple Software.
Scan.
Specifications for scanning:
Maximum scan size from glass: 297 x 432 mm (11.7 x 17.0 inches)
Maximum scan size from ADF: 216 x 356 mm (8.5 x 14.0 inches)
Here is a screen shot using the HP Scan software for the different sizes, depending what other selections are chosen.
After you click the Scan button you will get this window.
You could use the Apple software called Image Capture. You might have differnet options and it looks like they have a
custom size you can use.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What software are you using to scan with?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet 7610 Scan

I'm trying to scan full page images that contain both text and photos but the scanner software keeps breaking the scan into component parts rather than just a full page. I get a separate photo file and another file with just the text for example.
How do I just select a full page?
This question was solved.
View Solution.

Hi,
What is your operating system? what application you are scanning from?
May you have a Mac and you scan from the pritner's front panel?
If so try changing the settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning again.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro X576dw MFP scan to network folder

HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup. The error message reads: """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support Ideally, I'd like scans to plop right on my Desktop. I'd settle for any folder, however.
Here's my current pathway, which seems to be unacceptable: \\MYMAC\Public\Scans.
I've also tried: \\MYMAC\MYNAME\Public\Scans
I've also tried: \\MYMAC\MYNAME\Public
I've also tried: \\MYMAC\MYNAME\Scans
I've also tried: \\MYMAC\DESKTOP\Scans
I've also tried: \\MYMAC\MYNAME\DESKTOP
I've also tried prayer, beer, and breaking things. Now I thought I'd try this forum.

If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
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When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Officejet 7610 wide format: can't scan legal documents to pdf

I am having a problem scanning legal documents from the ADF and/or off the glass.
only cropped letter size gets created.
I believe I am using newest model with the newest drivers.
Just purchased and installed drivers from the internet.
I need work-a-round or other fix.

There is no setting in the Front Panel to set to Legal. All paper size settings need to be done on the SW. I believe you have installed the overall SW.
Select HP Office 7610 series icon from pc desktop. Otherwise Click > Program > HP > HP Officejet 7610 series to open HP Printer Assistant.
1. Select Set Preferences.
2. Select Paper/Quality.
3. Change Paper Size to Legal.
4. Click OK to save setting.
Now by default the scan target will be scanned to Legal size. Take note by default if there is A4 or Letter siz paper and when setting is at legal, then these paper sizes will be scanned to legal sizes.
Alternatively if you do not want to set the default size to legal, then you can go to HP Printer Assistant. Select "Scan a document or Photo". Select the appropriate settings and do a SW scan.
Remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.

OfficeJet Pro 8630 Scan to Network Folder Slow

I had an OfficeJet Pro 8600 that recently died. On that printer I had set up the feature Scan to Network Folder, which worked flawless and quickly. I replaced the 8600 with a new OfficeJet 8630. Configured the Scan to Network Folder feature identically to how the 8600 worked. When testing the connection via the web interface, the connection times out and says there is a problem with the settings. However, if you go to the printer and initial a scan to a network folder, the screen on the printer displays "connecting" and after about 3-4 minutes the document scans to the network folder.
HP support had no suggestions other than sending me a replacement printer, but it behaved the same way and was returned. Out of ideas. Anyone having similar issues or have any suggstions?
Rob

Rob - I encountered the same trouble just today while installing the HP 8630 on a network. Eventually the scans would go to the computers but it took quite a while - maybe two or three minutes - for the scan to complete.
I resolved the trouble by substituting the IP address of the computer that hosted the target network folder for the name of that computer. For example, if the network file path was listed as \\david\8630scans, I changed it to read \\192.168.1.122\8630scans.
After repowering the 8630, the scan connection was practically instantaneous and the scan proceeded normally and as intended. You should be able to make this change using the web interface in the scan to a network folder section. Apparently there is some sort of name resolution problem that is bypassed by using IP addresses.
Be sure to repower the 8630 after you make the changes to the network path.

HP Officejet 7610 Cannot Scan 11x17

This model says it can scan 11x17 yet this is not an option in the HP scan settings, why?
I'm using windows 8.1
THanks!!

Hello again,
The software that came with the printer is called the HP Printer Assistant. Here is the link to the HP Officejet 7610 series Full Feature Software and Drivers.
Here is the information for HP's Technical Support just in case your require additional assistance. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks again for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 7610 unable to scan, copy or send faxes

My 3 days old officejet 7610 is @unable to scan, copy or send faxes' I parted with almost £200 to buy this to prepare for a very important job inteview next week. having followed some dicussions, I am sure somebody out there will help me today.
I have spent all the 3 days without sleep trying to fix this but to no effect.
thanks.
andy

Hi AndyKali11,
I understand you have an Officejet 7610 that is telling you it is currently unable to scan,copy or fax. I'm sorry to hear this and will do my best to assist you.
Essentially this error is telling you that the scanner itself itsn't functioning properly. I would suggest you start by following this A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F... document and make sure to plug the printer directly to a wall outlet.
If this error persists I believe it may be a hardware defect inside the printer. In that case you can exchange the printer at the store, or contact HP Tech Support for your area and inquire about an in warranty replacement.
Hope this helps, have a great weekend!!
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**MissTeriLynn**
I work on behalf of HP

Why can't Apple and HP get Mountain Lion 10.8.4 to work with the HP OfficeJet 7610? Does anyone know how to make the wireless scanning work?

Does anyone know how to make the HP OfficeJet 7610 (latest version) and iMac 3.4 GHz i7 running 10.8.4 work together correctly? Print function seems to work ok. Just can't find the scanner in any setup.

In System Preferences/Print & Scan is there a scan option?

Officejet Pro 8500 A909g Scan-To-Network-Folder Problem On New Dell Optiplex 3020

I hope that I am posting this issue to the correct board.
I recently purchased a Dell Optiplex 3020 64-bit desktop running Windows 7 Pro. My home network now has the old HP printer and my original 2003 vintage Sony Vaio XP Home 32-bit on wired connections. There is also an HP Notebook 64-bit running Windows 7 Home, using a WiFi connection. I replaced a Linux clone (which had connected ok to the printer) with the new Dell on the same wired connection.
With the other 2 PCs, I was able to set up Scan To Network Folder using the original HP software with no problems. I used a current setup file from the HP site to set up the Dell. The file is: "OJP 8500vA909_Full_14 HP Webpack". The Dell prints fine, but when I try to set up the network scan folders on the Dell the setup stalls and I get a request for an SSL certificate. I don't know if this is being generated by the OS or by the HP setup file that I downloaded. I can't figure out how to get the network folders to work on the new Dell, and I know next to nothing about SSL.
To be clear, the old Sony is a 32-bit Windows Home Edition, the HP notebook is Windows 7 Home 64-bit, and the new Dell is Windows 7 Pro 64-bit. Any suggestions will be appreciated. Sometime soon, the Sony will be retired and the OS environment will become much simpler.
While I'm at it, I probably should update the printer firmware. However, my guess is that I should wait to do that until the old 32-bit Sony goes out to pasture.
TIA for any advice and suggestions.

Hi Alla-guy,
As far as I know, you have posted your issue to the correct board, now let us see what we can do to get it resolved
I will answer your easier question first, in regards to the firmware. You can update the firmware whenever you are ready! You don't need to wait for the other computer to reach it's end, as the firmware is just within the hardware of the printer and shouldn't affect anything software wise on the computer, so go ahead and update the firmware when you have a few minutes!
As for the setting up to scan to a network folder, it is odd that it's asking for SSL, do you know if you're the administrator on the new computer?
I realize the instructions in this Set up and Use Direct Digital Filing for Windows document are for setup, but still have a look and make sure that is how things were going for yourself. Also, it may be a good idea to check any firewalls or anti-virus that you have and temporarily disable any firewalls or programs that could be blocking things over the network.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Problem setup scanning to network folder Officejet 8500 Wifi

Hi,
For hours now I'm trying to get my printer scanning to network folder to work, but it just won't!! The printer is connected wireless successful.
I'm in the setup menu (via the browser) -> Scan-Digital Filing ->Network Folder Configuration and filled in all the required fields:
Network Path: \\192.168.178.15\E:\Dropbox\Scans HP printer OR \\Maarten\E:\Dropbox\Scans HP printer
Also tried to a network shared folder: \\MAARTEN\Users\Maarten
Username: [my Windows user name]
Password: [my login password]
But I still get the message: Username or password is incorrect. Make sure both user account and password are valid.
Can someone please help me?! Thanks.
Maarten
This question was solved.
View Solution.

Hey Amazon62 ,
I am looking into this scan to network folder setup issue for you, but in the mean time, have you tried changing the password?
The password may not be fitting the criteria needed for the printer, special character may be included for example. Try changing the password and or user name just as a test and let me know.
Regards,
JERENDS
I work on behalf of HP
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OfficeJet 7610 scan to network?

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