OfficeJet 8500-A910 unable to establish two-way communication with the device

I have an HP OfficeJet 8500 A910 installed a couple months ago. On first install the HP software could communicate with it from two computers--one XP and one Win7. Now I can scan to the locations I setup before and print from both computers, but when I try to run the HP software that was installed and working on either computer, I get "...unable to establish two-way communication with the device". I have tried all the troubleshooting and downloaded the diagnostic tool. I have disabled both the Norton and Windows Firewalls.
Any suggestions would be appreciated.

I have a similar problem. Brand new HP Officejet Pro 8500A Plus, wire-connected to router.
I am unable to print/scan/fax on my Windows XP when Symantec Endpoint Protection is turned on. I have to disable it to be able to print/scan/fax.
I can do all capabilities with my Win7 computers. This seems to be a Win XP related problem.
I have checked for HP PML service...not listed. I show HP Port Resolver and HP Status Server and PML Driver HPZ12 started.
Doesn't bode well for keeping Viruses and other malware at bay. Any suggestions?

Similar Messages

HP Laptop Computer, computer is unable to establish two way communication with the device (printer)

HP Laptop Computer, Windows 7-64bits, no changes made to the system before issue occured.
Printer: HP Photosmart Plus all-in-one B210a series.
When I click onto my Ink Levels for my printer in my computer it goes to 63% and stops. Then it says; The computer is unable to establish two way communication with the device. All systems are up and running and there is no reason I should be having a problem.
I can print, Fax and Scan, I don't get blank paper from printer, printer is not jammed, nothing in Queue to stop it from printing. It just won't show my Ink Levels from my computer.
This question was solved.
View Solution.

@marymay222, I will be glad to assist you on how to uninstall the software and drivers for the printer.
1. Click on the start menu
2. Choose all programs
3. Select the HP folder
4. Highlight the printer name
5. Select the UNINSTALL tab
This will uninstall the software and drivers. After it completes, reboot the computer.
When it comes back on, insert the CD, if you still have it. If you do not have the CD, you can download the drivers from the website.
http://www8.hp.com/us/en/support-drivers.html
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Hp officejet 4500 g510n-z computer is unable to establish two-way communications with the device

Control panel shows the printer is ready and online. Error says computer is unable to establish communication with the device? Solution Center says 'disconnected'? Windows firewall is disabled.

If you are using Snow Leopard, Lion or Mountain Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 -10.8 or you recently upgraded to Snow Leopard, Lion or Mountain Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

The computer is unable to establish 2 way communication with the device (Officejet 8500)

My printer is printing with lines running through it and sometimes in yellow (even though I'm only printing in black & white) I was going to try to use the troubleshooter but it's unable to establish 2-way communitcation... Can you let me know how to establish this communication or do you have any ideas why my printer is acting up this way?
Thanks so much for taking the time today to be on this forum!

Hi, try aligning the printer. Follow the instructions provided in this link to align the printer.
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c01615965
You might need to reinstall the printer software to establish 2-way communication. You can download the latest software from this link.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en...
If my answer was helpful please click on the "Thumbs up" button on the left to say "Thanks".
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Unable to establish two way communication with this device

I have an HP Officejet 6500A Plus E710n-z. When I try to check the ink levels, it gives me this message on my computer. It used to work, but now it doesn't. My husband's computer is also hooked to this printer, and he cannot check the levels either.

Hi,
Does it happen again after you reboot your PC
Although I am an HP employee, I am speaking for myself and not for HP.
***Say thanks by clicking the "Kudos! Star" which is on the left***
**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.**

Computer unable to establish two-way communication to J4580 through Airport Extreme

I have my J4580 connected to an Airport Extreme base station via usb. I've installed the printer software on my HP laptop (Vista) and Bonjour recognizes the printer as networked & installed, but when I try to print, i receive an error message "Computer is unable to establish two-way communication with the device" and the printer queue shows an error. I've attempted to find a solution through the posts, but haven't seen much that seems to apply to J4580. Any help??? Thanks!

I came across this similar problem and spent days trying to figure it out. I knew I was close when I tried to start the HPZ12
service and it kept failing with "unable to find the specified file". I traced it with a process monitor and found that it was looking
for a registry key that was not present. Specifically:
HKLM\System\CurrentCosntrolSet\Services\Pml Driver HPZ12\Parameters
It was looking for the string:
ServiceDLL which should be set to:
C:\WINDOWS\system32\HPZipm12.dll (or something similar)
The unfortunate thing is that no matter how many times you install and uninstall the HP drivers, then don't reset the registry keys
for the HPZ12 service. In the end, I ended up doing the following:
1. Uninstall software and reboot
2. Go through registry editor and delete the PML key (just did a search for all PML occurences)
3. Deleted the c:\program files\Hewlett-Packard directory
4. Deleted the c:\program files\HP directory
5. Deleted the c:\windows\system32\spool\drivers\w32x86\ contents (anything that referred to an HP printer or driver)
6. Deleted the HKLM\Software\Hewlett-Packard registry key
7. Rebooted
8. Reinstalled and everything worked.
I suggest you backup any registry keys prior to deleting them in case you make a mistake. You can use the Export feature on
the right-click context menu to save each key you delete, or use some tool to make a backup of your registry prior to making
these changes. Similarly, for the files, I renamed directories or created backups of their contents.
Once I reinstalled, I found that there were TONS of new registry keys added that weren't there before. So the real problem is
with HPs install/uninstall. It doesn't clean up properly and any aborted or failed instalation will leave the drivers in a poor state.

Unable to establish two-way communication with the printer

I have a HP Photosmart B8550 large format printer, but failed recently to print the whole page, but only one third of the page. The OS is Window 7 in my commuter. I downloaded the driver from HP website, but it is not working. The result of the failure is "The computer is unable to establish two-way communication with the device." One of the reasons I guess is that I failed to register my printer because I had no way to finish the registration, because there is no further process even if I put my printer name or number into the required block. Anyhow I failed recently to print anything in the printer. I am seeking the support after a lot of tries. Thanks.

I have two HP computers and two HP Photosmart B8550 printers. A month ago printers were not working. I tried in vain in two computers to download new HP software and driver from internet and got the HP Solution for install error - Windows 7. Based on this Solution on desk, I tried many many times to follow every step, but the result is the same: Fatal error during the installation.
By using other tools like HP Printer Diagnostic Tools, HP Print and Scan Doctor, I failed too because the diagosis or the choices are not accuate. For example, the printer is disconnected. It is wrong even if I changed ports and USB calbe again and again. The control panet can prove that there is communication, but the printer cannot work as directed. There is no way to test the printing as Doctor requested, saying the computer is unable to establish two-way communication with the device, which is not helpful to go ahead with the solution. There is no way to register the printer because there is no such a model HP Photosmart B8550 in its list after search.
It is even worse that the new window dialogue asked me to find HP Photosmart Essentials in my computer to install it again and again, and I could not concel the request whenever I open my computer.
I guess the HP printer software and driver has something wrong in its root design, which leads me to failure in installation so that the computer could not recognize my printer. In short, the new HP software and driver makes my printer not functional.
By the way, my two printers can work internally in printing sample paper and report and two computer are working in perfect condition.

Error message saying "unable to establish two-way communication with device"

I have an HP C309a printer/scanner/fax. I have recently reconfigured it to work wirelessly instead of via the USB cable, which it does. But if I try to go on to the HP Solution Centre/Settings/Printer Toobox to clean the printheads, it tells me that this cannot be done because "the computer cannot establish two-way communication with the device".
If I plug the USB cable back in, I can clean the printheads fine.
Does anyone have a way of allowing me to clean the printheads without using the USB cable?
roger

Hi rogercorke,
I believe you can also clean the printhead from the printer control screen. Press the Wrench button from the printer Home screen and then press Tools>Clean Printhead.
If you need to use this feature wirelessly, try running the HP network diagnostic utility on your wireless setup and see what it says: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/en/hho/ipg/foru...
Please click the blue Kudos star in the post that helped you.

How do i fix the inability to establish two-way communication between my computer and the printer?

HP Photosmart 5510 e-All in One Printer B111a
Windows XP
Message "The computer is unable to establish two-way communication with the device."
Installed new printer
I'm simply trying to get the estimated ink levels.

Please make a Genius Appointment and take it in for service.

Printer is unable to establish 2 way communication

My HP 4500 will not print as it tells me that it is unable to establish two way communication

Hello Mary1201,
Could you please mention the following details.
Operation System of the Computer to which the printer is connected
Connection Type - Is USB or Wireless Connection
Regards,
Jabzi
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

The computer is unable to establish a two way communication with the device

Hi I am trying to fix a problem for some one else, and I am struggling where to look next. The issue is that we are unable to check the ink levels of a HP Deskjet 1050 printer. The error message states that the computer is unable to establish a two way communication with the device. After running through the troubleshooting guide about this issue on the HP site with no joy, I decided that it may be the printer and suggested a replacememnt. Unfortunately A new HP Envy 5530 was purchased and connected (wirelessly) but the issue remains. I have uninstalled the drivers multiple times, and also disabled any firewall/anti virus software in case this was interfering. I was hoping that some one could point me in the right direction next? None of the other forum posts here (or any google searches) give a solutuon which has fixed the problem. Thanks

No I cant. Unable to ping the printer too, not sure if this is possible normally?

Digital Fax to Folder Setup gives error message unable to establish 2-way communication with device

Digital Fax to Folder Setup gives error message unable to establish 2-way communication with device. I can s end a Fax and I can print documents. I can also, now, scan to computer. I have changed the phone line twice, restarted the router, restarted the computer, and made sure the front panel was lit when setting up the Digital Fax folder. I am on a Homegroup network, with both wireles and ethernet computers. When I view the network, it sees both computers (wireless laptop and enthernet desktop), the printer, scanner, and router (VerizonDrive). I recently had to reinstall Windows 7, where Digital Fax to Folder Setup previously worked, and now it doesn't. The network shows up as Network 3. When I try to view the network map, I get the error message that Windows cannot create the network map. Responses from other devices on the network are delayed or there is an incompatible router on the network. What am I doing wrong?

Hello @JiffyFingers and Good Afternoon
From what you have described, and from the work you did on another thread, I believe you'd get better assistance talking to either Microsoft or your router manufacturer. With not being able to create the network map, that's something a bit more intricate than digital fax setup
You can have a look at this Windows cannot create the network map. Responses from other devices on the network are delayed or th... Microsoft thread as well, and you may be able to figure it out from there.
Hope that helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet 8500 a910 driver for server 2008

I was checking out drivers for the Officejet 8500 A910 a few weeks ago and there was a driver for Server 2008 and not Server 2003. That was ok because we were migrating to server 2008 R2. Tried to download driver today and now there is not driver for server period.

Hi,
Below are the drivers for Win Server 2008.
HP Officejet Pro 8500A e-All-in-One Printer - A910a
Microsoft Windows Server 2008 x64
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-109383-2&cc=us&dlc=en&lc=en...=
Microsoft Windows Server 2008 W32
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-109382-2&cc=us&dlc=en&lc=en...=
Hope this works for you.
I am a HP employee.

Cannot print to my hp 7500. diagnostics says computer cannot establish two-way communication.?

cannot print to previously functional HP7500 on wireless network card. All reports from printer say everything is working fine (network card and printer), but computer says it cannot establish two-way communication. What do I do?

pcunning, I would recommend running this utility and seeing what it shows - or resolves:
http://goo.gl/u3jDE
Let me know!

Two way WCF Service with default response

Hello All,
I have one schema that i need to expose as a WCF-Service. However, i want to send a response back to the caller (default response). This is just to acknowledge the caller.
Now how to create a two-way service that sends a default response always?
I can do this by creating a new response schema and defaut some value for that particualr field.
But without creating the response schema, is that possible to send response back to the caller?
Thanks
SKGuru

Hi
I was reading
this article.
As per my understanding ,I would try following
Create a request schema
Create a response schema ( any basic structure just a template to publish)
Use the Wizard to publish the schema
I would use my service operation method as "two way"
I will select the request schema as Request
It will select the response schema as response
It will generate a request response, two way receive port
I will write a custom pipeline to generate a blank response and try to configure it on the response. I think as per the notes we can configure the custom pipelines as notes says:
When using the wizard to create receive locations, the wizard creates the receive locations using the default values. The default value for the receive pipeline is the
Microsoft.BizTalk.DefaultPipelines.PassThruReceive pipeline. If messages received through the published WCF services require any special pipeline processing (for example, validation, correlation/property promotion, or inbound/outbound maps)
then you should set the receive pipeline to Microsoft.BizTalk.DefaultPipelines.XMLReceive, or to a custom pipeline by using the BizTalk Administration console.
I will try this and let you know.
HTH, Naushad (MCC/MCTS)
http://alamnaushad.wordpress.com, My New TechNet Wiki Article
“BizTalk Server: Performance Tuning & Optimization"
If this is
helpful or
answers your question -
please mark accordingly! Please
"Vote As Helpful" if this was useful while resolving your question!

OfficeJet 8500-A910 unable to establish two-way communicat​ion with the device

Similar Messages

Maybe you are looking for

OfficeJet 8500-A910 unable to establish two-way communication with the device