Officejet 8500 color cartridges not printing the colors

I have cleaned and cleaned the cartridges but it will only print black and yellow.  The yellow doesn't print that great either.  They are practically new cartridges and when I print a clean cycle there is no noticable improvement and it won't print an alignment page.  

Hi @jherman35,
Welcome to the HP Support Forums! I understand you are not able to print in black and yellow ink on your HP Officejet 8500, I see you tried cleaning the printheads with no success.
I want you to complete the steps listed here: Poor Print Quality
Here you will be walked through some troubleshooting steps, you may need to replace the actual printhead. If that is the case, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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