Officejet 8500 Plus A910, in OS 10.6, won't keep duplex accessory recognized.

I have the duplex printing accessory installed on my new Officejet 8500 Plus A910. I am using an iMac with OS 10.6. When I first set up the printer, I am pretty sure it recognized the duplexer. However, now it does not automatically recognize the duplexer. EACH TIME I want to print on both sides of the paper, I have to go into System Preferences first and click on the check box that the duplex accessory is installed. Then the printing program will indicate that two-sided printing is ON. Otherwise, the two-sided printing option (under "layout" in the print dialog box says "OFF" and is grayed-out. How do I get the printer/software to keep the duplex accessory recognized?

Thanks for response on the Epson duplex mode problem. I downloaded the updater, but it would NOT open after I installed it. The install created a second file called InkJet Printer 2 (original was w/o the 2). The updater tool is v 8.33 on the one just downloaded while the existing one was v 6.66, so definitely a later version. The v 6.66 gave message "unexpected quit", so it would not open either. Got same results on iMAC and MAC PRO. Do I delete the original InkJet printer file before installing the new download? Was afraid to as afraid driver would not work at all. What am I doing wrong???
When select duplex mode in the print window get message "duplexer not installed" on both computers.

Similar Messages

OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

Hi,
I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

Hello and thank you for your update.
In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer.
You want to try everything before you determine it's your printer that is at fault.
Make sure you have this printer plugged into a direct wall, not a surge protector?
Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
How long have you been experiencing this issue for?
Also, try a hard reset. Click here to perform this step.
Let me know your troubleshooting steps and I will continue to assist you further.
I worked on behalf of HP.

OfficeJet 8500 909a - connection is indicated but it won't print

I have installed the HP Network Diagnostic and it says "The printer is connected and the services related to network connections have been verified and reset to a normal operating state." The printer shows up in my devices as operating properly and connected. It works off another computer. But it won't print a test page or otherwise connect with the computer I'm operating here (Dell Inspiron, with MS 7 Home Premiere). It has worked fine before. I've turned the printer on and off, restarted the computer, and generally tried all different ways of turning these things on and off. What in the world is the matter with this connection?
This question was solved.
View Solution.

Let's try a few things:
1. Make sure your router has updated firmware and then reboot it by removing its power cord momentarily.
2. Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). You can change the DHCP range in the router settings.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (ends with .1) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

OfficeJet 8500-A910 unable to establish two-way communication with the device

I have an HP OfficeJet 8500 A910 installed a couple months ago. On first install the HP software could communicate with it from two computers--one XP and one Win7. Now I can scan to the locations I setup before and print from both computers, but when I try to run the HP software that was installed and working on either computer, I get "...unable to establish two-way communication with the device". I have tried all the troubleshooting and downloaded the diagnostic tool. I have disabled both the Norton and Windows Firewalls.
Any suggestions would be appreciated.

I have a similar problem. Brand new HP Officejet Pro 8500A Plus, wire-connected to router.
I am unable to print/scan/fax on my Windows XP when Symantec Endpoint Protection is turned on. I have to disable it to be able to print/scan/fax.
I can do all capabilities with my Win7 computers. This seems to be a Win XP related problem.
I have checked for HP PML service...not listed. I show HP Port Resolver and HP Status Server and PML Driver HPZ12 started.
Doesn't bode well for keeping Viruses and other malware at bay. Any suggestions?

Officejet 8500 a910 driver for server 2008

I was checking out drivers for the Officejet 8500 A910 a few weeks ago and there was a driver for Server 2008 and not Server 2003. That was ok because we were migrating to server 2008 R2. Tried to download driver today and now there is not driver for server period.

Hi,
Below are the drivers for Win Server 2008.
HP Officejet Pro 8500A e-All-in-One Printer - A910a
Microsoft Windows Server 2008 x64
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-109383-2&cc=us&dlc=en&lc=en...=
Microsoft Windows Server 2008 W32
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-109382-2&cc=us&dlc=en&lc=en...=
Hope this works for you.
I am a HP employee.

HP OfficeJet 8500 Pro A909n error says printhead has problem, can't access tests or fixes

The printer was not printing but a few streaks of magenta. I ran the tests and the test printing and did the functions to allign printheads, clean printheads, and calibrate linefeed but still could not get magenta to print. I read much advise on the forum and followed it: after making sure the ink cartridges were not empty, I first cleaned the contacts on the 2 printheads and replaced them. After a partial reset, the printer could not get proper allignment. After using the HP Print & Scan Doctor to do the tests and the services again (including 3 trials at allignment), the printer could still not get allignment. While I was getting this error message, I could press OK and bypass the message to allow printing and other functions.
Then I started getting an error message that there was a problem with the Black/Yellow printhead. This error message could not be bypassed and I could not access Setup, it would not respond to anything I tried to do from the HP Print & Scan Dr, or the Solution Center, or the embedded web server--I could also not bypass the error message to access the printer from the LCD touchplate. Then it switched error message to say that there was a problem with the Magenta/Cyan printhead. Trying to do tests or services from the Solution Center, I get the screen where it shows that there's adequate ink in all the cartridges, but then when trying to access any of the Services, I get the error message on my computer that there were no ink cartridges detected! Because of this wrong conclusion by the Solution Center, it won't run any of the Services.
I don't believe any of the 2 printheads need to be replaced. I think that whatever it takes to allign the printheads is not working right. Because I could not get past the printhead problem error message, I tried a full reset by plugging in the printer while holding down the 3 and the # symbol on the keypad. Then I was prompted to choose a language and location, but it went right back as I confirmed the location as the USA to the printhead error message and I'm back to square one, unable to do anything or to print anything. I could replace both printheads, but I'm afraid the printer will still not be able to do a proper allignment and still will not print with the same error message or something new. Is there any help for this printer?

Welcome to the forums @uvbogden !
I read through your post about the problems you have been having with your Officejet 8500 A909a model. To be honest with you, you seem to have tried just about all of the steps I could have possibly suggested to you, in order to get through the alignment problem. Usually when this happens, the printhead(s) have failed, and need to be replaced, or the printer itself could have an internal malfunction and a new unit entirely might be needed. I have found some troubleshooting guides for you to check out below, perhaps browse through them and try any steps that you may not have tried to see if they can help.
HP Officejet Pro 8500 All-in-One Printer Series (A909) - An 'Alignment failed' Error Message Display...
HP Officejet Pro 8500 All-in-One (A909) and Officejet Pro 8500A e-All-in-One (A910) Printer Series -...
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a '...
If the issue continues, please consider calling us directly to discuss your printer/parts replacement options or trade ins.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I wish you good luck and hope you enjoy your Wednesday!
R a i n b o w 7000I work on behalf of HP
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Windows 8 scanning on officejet 8500a Plus

After upgrading from Windows 7 to 8, I am unable to scan using my OfficeJet 8500a Plus. Downloaded the latest trouble shooter, and Printer seems to be installed and is default. I am able to print, but when I go to the print center and select the scanning option, I get an error message that the printer is not installed. Same things happens if I try to intiate a sccan from Acrobat pro 9. When I I select the printer from the drop down (only one there) I get an error that there is a network error. Followed trouble shooting steps on site, checked firewall settings (default windows firewall at this point) to no avail. Tried removing and reinstalling the printer, as well as re-intiating the wireless connection from the printer, No go.
Am able to print without a problem wirelessly, it's just the scanning that is a problem.
This question was solved.
View Solution.

This sounds quite promissing. Will test as soon as I get back into town. If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem. I have seen all kind of different replies, but this seems to be the most logical.
I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
Thanks for your reply, and I will report back on the results.
best regards, and thanks for the quick reply!
jabzi wrote:
Hello TainoTechy,
You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
just start typing Control Panel , which should open up the control panel window.
Click on Uninstall a Program , which is under "Programs" .
Locate for HP Officejet Pro 8500a " entries and uninstall them.
After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
Download and install the software for the same by using the below link ...
Officejet 8500 software for Win 8
Regards,
Jabzi
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Installation big problem with Officejet 8500

My problem is the following:
I have a LAN on which are connected 2 PC's with XP, 1 PC with Vista and one with Windows 2000. I want to install a printer on the router using TCP/IP and cable.
The installation of the Officejet 8500 was without problem on the XT machines.
It went well on the Vista machine. Then it lost the printer. I had to go back to the pre-installation stage and do it again. Now it seems OK.
The problem is on Windows 2000. The installation process goes up to the point where the printer is found and the IP address and printer ID correct.
Then the sofware tries to configure the printer and it fails (the printer configuration has failed). I have tried again a lot of time without success.
The only way out is to proceed with installation and try to establish the connection to the printer later. I tried it also, without success.
The contacted HP support seems to be lost with the problem.
Can somebody help me?
Many thanks,

When you say that after half an hour it told you that you "could not" do you mean that the install process never began (no "installing..." progress bar) or that it did start but subsequently quit, reporting failure?
If the first, try booting from your G4's Tiger install disk & running its copy of Disk Utility -- don't do an install but instead choose that application from the "Utilities" menu of the installer application. Perform both the disk repair (first) & then permissions repair. Quit Disk Utility, choose the Startup Disk utility (from the same menu), select your G4's drive & restart.
If the second, your Tiger OS has been compromised with some (but not all) the Leopard components, which is why startup hangs. For this, start off as above but just run the disk repair from the Tiger installer disk, then perform an Archive & Install from its installer. This should restore the Tiger OS to a functional state, but you will have to reapply any OS 10.4 updates released after the release date of the Tiger installer disk. A good way to save time with that is by downloading the latest combo updater (10.4.11) & applying it.
In either case, it is a good idea to backup your home folder(s) from your G4 to prevent data loss should anything go wrong. Target disk mode, as already described, is a good way to access the G4's contents even if you can't boot it into an OS.

My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Printer Control iPad app can't find OfficeJet 8500 909g even though HP ePrint can

The HP Printer Control app for iPad can't find the HP OfficeJet 8500 909g. The printer is properly connected to the wireless network and was found easily by the HP ePrint iPad app (and by my computer's utility and scan apps). But when that ePrint app suggested I use the Printer Control to do mobile scanning, the PC app still couldn't find the printer.

Hi,
This is an expected behavior as only ePrint enabled devices are supported by the HP PRinter Control app, the specific model is not supported as you may listed below within the full chart of any supported products for the different mobile apps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en&product=3752459#N26...
Shlomi
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HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
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HP Officejet 6500A Plus

My HP Officejet 6500A Plus all in one printer recently stopped functioning and printing. First the Wireless network stopped working (Wireless Status Disconnected) and the Wireless Netwok Test Report advice was “contact HP support”. Then I started getting endless errors and flashing print screens with numerical references like 83C00009, 00729C98 etc. Any attempt to turn off the printer using the “off button” resulted in another error message. The following are examples of the stream of new error messages that appeared each time the “off button” was pressed: B0000A16; B03DA14A; B811DEB6; B8383184; B03E3B66; B83D99B8 etc. To finally “turn off” the printer it became necessary to disconnect the power. I have consulted the manual and queries on the HP site using the numerical references as search criteria, does not return any useful results / strategies. I found a video about how to do a partial “reset” (turn on using # + 3) but while this did allow me to access the print screen, it did not resolve anything and the numerical errors and flashing lights reappeared. I downloaded the HP diagnostic tools, but they came up with nothing – i.e. could not communicate with my printer. I read on some post that there may be a problem with the printer head, so I ran the Printer Status Report, but it seemed OK. Regardless I ran the clean the PrinterHead tool, and again this seemed OK, so I didn’t run the 2nd stage. My printer is out of warranty. It is 1.5 years old, but hasn’t been used that much. According to the Printer Status Report it has printed 1534 pages and scanned 290.
What can I do? Most of the "internet searches" suggest that if the printer is out of warranty the only option is landfill.

Thank you. Thesole reason I bought this printer was to use its wireless “Airprint” functionality to print from an iPad and when it worked it was a fabulous product. The start of these constant alphanumeric errors seemed to coincide with the wireless function ceasing to work (it went offline, HP Network Configuration Report – Network Status “Offline”, and Wireless status “Disconnected”). Maybe that was just a coincidence. Running the “Wireless Network Test Report” the recommendation is “Contact HP support***”. I.e. The Wireless is on (blue light good) PASS, but the Wireless Working status is FAIL.
I have only tried using the USB in an attempt to get around the wireless not working, i.e. still able to do some basic printing and perhaps upload firmware updates etc. I have tried different USB ports on my laptop computer but only with the same USB cable that came with the printer. This original printer cable has only been used a couple of times and it has on two occasions allowed me to print successfully from the laptop (i.e. initially it worked although . Surely it should be OK. I am reluctant to go out and buy another cable in the hope that it might resolve something and I don’t really have access to another computer to test.
Thank you I have previously seen that article. It was somewhat useful. My errors messages (mostly 83C0009, and sometimes just a black and white striped screen or B0525DAE, B866A570 etc) however do not include system ink failure and the article basically therefore simply recommends switching the computer off at the same time the ink cartridges are removed. This has in the past provided some improvement in the frequency of the error messages but it is usually short-lived and the error message returns. The error message can however become entrenched and at that point the print cartridges don’t move when the printer door is open and therefore can’t be removed. At this point I've tried turning the printer on while holding down #+3 to try and get back to a home screen, rather than an error screen.
On the upside, I can occasionally still make photocopies and the print quality is good.
Any guidance on what I should do next?

HP Officejet 6500A Plus does not feed paper

HP Officejet 6500A Plus, Mac OS X 10.6.8,The printer does not feed paper. Then gives the message that 'printer is out of paper'. I have done all of the reset and cleaning procedures recommended on the HP web site. That does not correct the problem when I do 'Print Status Report'.Observing through the front with a flashlight, the paper feed mechanism comes down on top of the paper stack, but the rollers do not feed paper. Then the feed mechanism lifts up and the error message 'printer is out of paper' is displayed on the small screen on the printer. If a single sheet of paper is inserted deep into the printer so that it can be captured by the print rollers, then the printer produces a normal 'printer status report'.The problem appeared after printing some photos on official HP photo paper with new official HP cartridges. Advice? From:molybdenum

Hello molybdenum, Please follow the steps by clicking the below link.Does not pick paperor Copy paste the below URL in the browser ..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4152639&tmp_track_link=ot_search
Regards,
Jabzi
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I work for HP

Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!

My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.

Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
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I am employed by HP

Officejet 8500 Plus A910, in OS 10.6, won't keep duplex accessory recognized.

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