Officejet 8500 skips lines when printing MS files

Has anyone ever encountered this?
My HP Officejet 8500 pro prints 3 lines then skips 3 lines repeatedly when printing MS documents but will print all my pdf
files flawlessly. Did I mentioned it is connecected to a network and reacts the same for all users.

Hello -
Sounds more like a "Print Quality" issue. I send you a link with some steps you can try.
If the quality is fine, there is a "calibrate linefeed" in the tools section on the printer. press the wrench, then tools, then calibrate linefeed.
8500A (910A)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02208875&cc=us&dlc=en&lc=en&product=4083971&tmp...
8500 (909A)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624436&cc=us&dlc=en&lc=en&product=3752462&tmp...
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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Make sure you have only one securtity system on your PC (for example if you have an old version of McAfee that you just left on there and added another system), uninstal the old, unused security system.
Go to Start > All Programs > HP > [your printer model] > Uninstall. Run it.
Restart your PC.
Download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Have you tried downloading and installing Adobe Acrobat XI? http://www.adobe.com/products/reader.html
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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I do not know if the problem comes from MS Excel or a printer issue but, when I go to print a multiple page spread sheet the first page prints and the rest are blank.
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Hello Imajene,
Welcome to the HP Forums.
I see that you are having some issues with the printer skipping lines when attempting to print.
Please click on the following link for Fixing Print Quality Problems for the HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Pr....
Once you have completed the steps in the document, try doing a stand alone Copy and see if you have the same results. If the issue is resolved when doing a Copy, then try printing from the computer. If the issue reappears when printing from the computer, then this could be an issue with the software or a possible interruption from a Windows Firewall or Anti Virus program.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP LaserJet 1536 - grey background when printing pdf files

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Firmware data 20140123
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This question was solved.
View Solution.

Hello,
If your PC works on Windows XP, then you might try downloadin the hotfix available @ Microsoft.
Url :
http://support.microsoft.com/kb/971250
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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When we work with a tool, we may ask it what it is designed to do, not what we guess it will be able to achieve.
Yvan KOENIG (VALLAURIS, France) mercredi 15 septembre 2010 20:51:51

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Hi SandyWilkey,
It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case. Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Hi LouisaKaymen-
I would recommend reading this Support article:
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There are tips on how to troubleshoot printing issues.

Officejet 8500 skips lines when printing MS files

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