Officejet 8500 & Windows 7 - Printer setup fails to complete.

Printer: HP Officejet Pro 8500 All-in-One (A909)
OS: Windows 7 Enterprise (64-bit)
Driver: HP Officejet Pro 8500 All-in-One (A909) v13.0.0.0
Driver Filename: OJP8500vA909_Full_13.exe
Wireless Network: DHCP Static IP assigned via MAC
Security: WPA with allowed MAC list
Problem: Detects Printer, but won't install.
Screen Shots: 4 screen shots shown below.
Note: Can add and use the printer with the default Windows 7 driver using the built in Windows 7 wizard.
Unacceptable Solutions: Using the built in Windows 7 driver and wizard or calling HP support, they were worthless on the phone.
Requested Solution: Install the supplied HP driver using their wizard?
Trouble Shooting Attempted: As per the Additional Information on the download page. These steps failed.
If you encountered "Printer setup has failed to complete" error prompt, please do the following:
Click "Next" to proceed with the software installation
An "add a device" icon will be displayed on the desktop
Go to MS Windows 7\Control Panel\Hardware and Sound\Devices and Printers folder
Right click on the printer icon and click on "Remove device"
Click "Yes" to confirm remove device
Select/Highlight any of the Printer and Faxes icon, and select "Print server properties".
Go to the drivers tab, select HP Officejet Pro 8500 A909x Series and click "Remove"
Select "Remove driver and driver package"
Go to the desktop and click on the "add a device" shortcut to complete the software installation
Note: I would've put this in the Windows 7 & Printer forum, but I can't post there....
1. Launch the 'Add a Device - Officejet Pro 8500 A909 Series' shortcut.
2. Finds the printer just fine and then tests the network activity without a hitch.
3. Printer is correctly detected.
4. But wait! We error out right after detecting the printer. /boo / hiss
Thank you for your expert help.
Message Edited by sre on 11-06-2009 12:56 AM
Message Edited by sre on 11-06-2009 01:00 AM

Ok, so I emailed Tech Support about this issue and this what I was told to do:
If you encountered "Printer setup has failed to complete" error prompt, please do the following:
1. Click "Next" to proceed with the software installation.
2. An "add a device" icon will be displayed on the desktop.
3. Go to MS Windows 7\Control Panel\Hardware and Sound\Devices and Printers folder.
4. Right click on the printer icon and click on "Remove device".
5. Click "Yes" to confirm remove device.
6. Select/Highlight any of the Printer and Faxes icon, and select "Print server properties".
7. Go to the drivers tab, select HP Officejet Pro 8500 A909x Series and click "Remove"
8. Select "Remove driver and driver package".
9. Go to the desktop and click on the "add a device" shortcut to complete the software installation.
I did try this and it worked! Hopefully it works for you too!

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