OfficeJet 8500 Wireless scans but will not print

Hi,
Please forgive the urgency, but we are homeschoolers who depend on this printer working...
I was unable to find an answer to our issue...
We lost printing, the printer test works fine, and sees the network.
The network works fine, but does not see the printer... so I hard wired printer to router.
Now I am able to scan in photoshop with no problem, but can not print anything.
Please I am at a tremendous loss, if you could help would be a blessing!
Thanks in advance,
Fred

What operating system? What router?
Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
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I am employed by HP

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Hi @gesus,
Welcome to the HP Forums!
I understand that you can scan but not print with your HP Officejet 4630, on Windows Vista. I am happy to look into this printing issue for you!
Are you able to make copies? Copy Text or Mixed Documents.
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RnRMusicMan
I work on behalf of HP
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Hi there @MI_OHlady ,
welcome to the forums
I understand you have moved your printers location and it's not printing through the wireless network.
You mentioned that the Print and Scan Doctor will not download, and this could be an issue on the computer or with the internet connection. Could you try using another web browser and try downloading and running the Print and Scan Dr again? Let me know what the results are from the tool.
Also, try making copies from the front panel of the printer and let me know if they work, or if you see any errors.
I hope to hear from you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Have a nice day!
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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Although I am an HP employee, I am speaking for myself and not for HP.
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Glad you were able to find the problem. I am sure that the Print and Scan Doctor would have come to the same conclusion Thanks for sharing what the cause was...I am sure others will benefit from it if they also have this issue.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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Printer Model - done
Complete and Detailed Problem Description -
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Error messages - on printer screen and/or computer, any blinking light patterns?
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I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi @kc-s
I can help! What operating system, and version do you have? Mac or Windows?
While I wait to hear from your, please use the following document and let me know the outcome; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

OfficeJet 8500 Wireless scans but will not print

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