Officejet 8500A Plus cannot scan entire 8 x 10 photo to JPEG file.

When scanning, only 4 x 6 portion of the photo got scanned. How do you change the setting to scan the entire 8 x 10 photo?

Hi,
Sorry I don't have a Mac machine with me right now but I believe two software should be very close. The following image is from a Windows machine:
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

  • Windows 8 scanning on officejet 8500a Plus

    After upgrading from Windows 7 to 8, I am unable to scan using my OfficeJet 8500a Plus.  Downloaded the latest trouble shooter, and Printer seems to be installed and is default.  I am able to print, but when I go to the print center and select the scanning option, I get an error message that the printer is not installed.  Same things happens if I try to intiate a sccan from Acrobat pro 9.  When I I select the printer from the drop down (only one there) I get an error that there is a network error.  Followed trouble shooting steps on site, checked firewall settings (default windows firewall at this point) to no avail.  Tried removing and reinstalling the printer, as well as re-intiating the wireless connection from the printer,  No go.
    Am able to print without a problem wirelessly, it's just the scanning that is a problem.
    This question was solved.
    View Solution.

    This sounds quite promissing.  Will test as soon as I get back into town.  If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem.  I have seen all kind of different replies, but this seems to be the most logical.
    I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
    Thanks for your reply, and I will report back on the results.
    best regards, and thanks for the quick reply!
    jabzi wrote:
    Hello TainoTechy,
    You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
    just start typing Control Panel , which should open up the control panel window.
    Click on Uninstall a Program , which is under "Programs" .
    Locate for HP Officejet Pro 8500a " entries and uninstall them.
    After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
    Download and install  the software for the same by using the below link ...
    Officejet 8500 software for Win 8
    Regards,
    Jabzi
    Help the community by marking this post .
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!
    I work for HP

  • Error 388 on my Officejet 8500a Plus printer

    My paper feeder will only work intermittently on my officejet 8500a plus.  It prints an error message 388*  This error occurs when I'm trying to fax.  What can I do to resolve this problem. 

    This error refers to error in connection line: Refer to below for more explanation.
    Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395
    Definition
    There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
    Solution
    Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error247 
    Hope this helps.
    I work for HP.

  • I have an Officejet 8500a Plus, but he can't find my Linksys Router

    I just bought an Officejet 8500a Plus printer,
    It can't find my Linksys router (WPA), all the other networks in this area are visible except our Linksys Router, with WPA security.
    Tried to configure it with the software, connect the printer with USB, and tried to connect the linksys router, it say's: You're out of range of your wifi acces point(something like that)
    HELP?
    This question was solved.
    View Solution.

    Here are a few tips:
    1. Make sure 802.11g is present.  Other wireless modes (like 802.11n) are OK, but g must be present.
    2. Broadcast your SSID and do not use MAC filtering.
    3. Make sure your router has the latest firmware.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have an Officejet 8500A Plus. Can I print on fabric?

    I have an Officejet 8500A Plus.  Can I print on fabric?   

    Hi,
    Not listed in Media supported - You can print on transparencies the iron them on fabric.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet 8500A Plus prints purple and brown instead of red and orange

    Officejet 8500A Plus prints purple and brown instead of red and orange on diagnostic page after cleaning printheads all three times.  I have repalced the cartridges and checked the lind feed.  I have used HP cartridges not refills.

    Welcome to the forums GuidoB!
    I read about the issues you have been having with your printheads and would like to help. I would suggest for you to troubleshoot by using the steps in the guide below. I hope this helps!
    Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Happy Monday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Printing to my OfficeJet Pro 8500A Plus has stopped entirely

    Suddenly my printer has stopped working for everyone.  I have it set up to do use wireless connectivity.  It was working fine on Friday, but suddenly stopped working for everyone.  The only way to print anything at all is to submit something to the queue and reboot that PC.  That is completely stupid and of course incredibly inconvenient.  I've printed a test page; works fine.  I've downloaded and installed the HP Print and Scan Doctor 2.0, ran it and as far as it is concerned, everything is fine.  I shut down the printer and turned it back on, and that hasn't helped at all
    What is wrong?  Why has it stopped working?  Is it normal for HP printers to just stop working suddenly?  Should I give up and purchasing any HP products at all, because this sort of things has happened before with every HP printer I have ever owned.
    This question was solved.
    View Solution.

    I've just done as you requested, and gone to the Web Services Setup Menu.  I activated the Web Services Setup and got to the Product Updates.  There were no updates available for my OfficeHet Pro 8500A Plus.
    As to the other things, I've already been through this with HP Technical support, yesterday I believe or perhaps the day before.  I was on the phone with them for a little over an hour and a half.  They had me uninstall the software and drivers for my desktop PCs and downloaded the latest software for my printer from HP's website.  I've installed it on both desktop PCs (at this point I haven't tried installing it on any of the laptops, but they aren't often used for printing, I figured I could do that later when the need arrised).  HP Tech support, directing me as to what to do, had me reset the printer entirely, and reinitialized it to factory settings.  This seemed to work, but only for a little while.  I was able to print 2 jobs, and then it stopped working entirely from my desktop PC.  I then uninstalled the older software/drivers from my wife's PC and installed the new software that HP tech support had me download onto her machine.  It never printed anything at all from her PC, even though she has the latest software. 
    And now to make this even more interesting, I've discovered that the printer will not copy anything at all.  I had a page from a document I need to make a copy of, I put it into the printer's slot to make a copy, it recognized the paper being there to copy, asked me if I wanted to make a black copy of color (I choose black), and then pressed the copy.  And then that was it.  It wouldn't make a copy.  It sat there telling me it was copying the page (only 1 page), but never did anything more with it.  After waiting 10 minutes I just gave up trying to copy the page.  This was a simple copy job, 1 page, 1 side, black; and it couldn't do that.  No PC or anything else was involved; this was all and only the printer, and it couldn't do it.
    Frankly, at this point I think the printer, for whatever reason, isn't working at all.

  • How to upload photos from memory card to computer on new Officejet 8500A Plus?

    I recently replaced an older HP psc 2410 photosmart printer with a new Officejet Pro 8500A Plus printer.  The installation went fine without error messages, and it prints, scans and copies just fine.  When I insert a memory card into the slot, the printer itself recognizes the files and displays them on the LCD screen and offers to print them.  BUT ... what I want to do is upload the files to my PC (running Windows XP), and I can't figure out how to do it!  There is no HP program that pops up and offers to transfer the photos like with my old printer.   I was also expecting to see the card slots shown as a removeable drive like I did with my old printer, but I don't see them.  Also, my Photoshop Elements program doesn't recognize the card slots either.
    Then it dawned on me that my computer doesn't "see" the card slots because it's not connected directly to the printer!  I set this up as a wireless printer and I am totally new to this, so pardon if this is a dumb question... but is there no way to transfer files from the card slot to the PC in a wireless setup??  I'm totally confused...
    This question was solved.
    View Solution.

    Hi,
    If your printer is connected thru network or wireless network, you have to access it thru the IP address.
    Find out the IP address of the printer. You can do this by clicking on the network icon on the front panel of your printer.
    Open Windows explorer and type \\xxx.xxx.xxx.xxx" where xxx.xxx.xxx.xxx is the ip address of the printer.
    You'll see the memory card slot there.
    You can do a "map network drive" to it if you want your printer card slot to be listed there permanently.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • My HP Officejet 8500A plus is always publicizing advertisements on it's screen instead of Safe-Modes

    When unfortunately reinstalling my HP Officejet Pro 8500A Plus, your listing advertisements are consistenly being publicized upon your screen (without any pringing safemode for  taken place until touching that).  So can you please tell me how to stop your advertsing display again?
    So therfore - can I please ask how to fully exclude your advertisements upon the overall reading screen - and while also convert my HP Printer while clearly into your PC ii possible?

    HI SWDelmar,
    What kind of advertisements are on your printer screen ? If you can give me some examples of what you see as there should not be advertisements on the printer screen.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • OfficeJet 8500a Plus wireless; Desktop is running XP sp3 ... printing wrong characters on .pdf docs

    HP OfficeJet Pro 8500A Plus on a wireless network; Win XP SP3.  Also have HP Deskjet 882C connected via USB to same computer.
    When printing .pdf docs on the 8500, unpredictably, on some lines or sections of the document, the type prints as though it has switched fonts to a foreign language like Greek or Russian ... totally uncomprehensible.  I can attempt to print the same doc again, and I may get additional lines or sections in the wrong font, even though they printed correctly the first time.
    I can print the same document on my 882C first time, every time without error.
    Attempted to update 8500 drivers and firmware, but control panel on 8500 says no updates available.

    Are you sure your using the 8500A drivers and not the 8500- they can and will cause this?  If not please check the print preview of that job and see if it looks okay and let me know.  Also make sure your Adobe is up to date... which version do you have?
    Although I work for HP, I am speaking for myself and not for HP.
    Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )

  • Officejet 8500A Plus everytime i switch it on it cleans the printheads?!?

    I have a HP Officejet Pro 8500A Plus and everytime i switch it on it cleans the printheads. Is this normal???
    And how can i turn this off???

    The 'problem with a previous purchase' message implies that iTunes wasn't able to collect the payment from your last purchase - until that is paid you won't be able to download anything else from the store, including free items, redownloading past purchases, and updates to your apps.
    For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If they're debit cards that you are trying to use then they don't appear to still be accepted in all countries, and even where they are it seems that not all work.
    If you don't have any credit/debit cards that are accepted by iTunes then are iTunes gift cards available in your country (they are not available in all and they are country-specific, they can only be used in their country of issue) ? If they are then you could potentially use them as your payment method.

  • Where can I find my proxy address and the printer code on the HP officejet 8500A Plus

    where can I find my proxy address and the printer code on the HP officejet 8500A Plus

    Hi TanaS,
    I understand that you're trying to setup ePrint.  Most users when setting up ePrint do not require entering a proxy address. 
    Are you having trouble setting up ePrint?
    Are you getting an error message when you try to setup ePrint?

  • HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

    When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
    Scanning error
    4,[(2,22,80040001),(3,22,0)]
    When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
    I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
    I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
    I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
    I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

    Hi DonaldPayne,
    Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message.  I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
    I would like you to continue here and complete the steps listed below:
    1. Press the Windows key + R on the keyboard to bring up the run menu.
    2. Type %programfiles% in the run field and click OK.
    3. Delete any HP/Hewlett Packard folders.
    4. Press the Windows key + R on the keyboard to bring up the run menu.
    5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
    6. Delete any HP/Hewlett Packard folders.
    7. Press the Windows key + R on the keyboard to bring up the run menu.
    8. Type %appdata% in the run field, and click OK.
    9. Delete any HP/Hewlett Packard folders.
    10. Press the Windows key + R on the keyboard to bring up the run menu.
    11. Type %programdata% in the run field. 
    12. Delete any HP/Hewlett Packard folders.
    13. Press the Windows key + R on the keyboard to bring up the run menu.
    14. Type regedit in the run field.
    15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
    16. Run Disk cleanup from Administrative Tools
    17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers. 
    I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Officejet Pro 8600 cannot scan to computer

    i have had this printer for over a year with the same computer. i have windows 8. there have been no recent upgrades that have been done on the computer but it says the scan to computer is disabled. i use this feature almost daily for my job, it worked perfectly 2 days ago. it is connected wirelessly and the wifi connection is good. i have restarted the wifi, the printer, the computer, reset the wifi on printer, updated the IP address from the printer to the computer, downloaded the HP scan doctor, and nothing has fixed my problem. my windows connection manager is running, my system event notification system is running (i read other forums that said theirs were disabled and running them solved the issue)

    Hi @TJA13, 
    Welcome to the HP Support Forums. I gather that you are no longer able to scan from the printer to your computer using your Officejet 8600 printer.
    I have included the A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet... document.  Please click on the section for Windows 8 and follow the steps. 
    Please let me know the outcome.  
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet 8500A Plus will not connect to router.

    A couple month ago I had this printer up and running on my network fine. I use a Cradlepoint MBR1200B router with a Verizon wireless aircard. We took the printer out of the office while we were remodeling, we went to go back and hook it up after the remodel was complete. Now it will not connect back to our router. It's weird the printer will connect fine to my other verizon hotspot, but not the cradlepoint router with usb modem. We have an Officejet 6500 upstairs that is connected to the cradlepoint and is working great.
    I have tried what seems like everything from resetting the network setttings on the printer to default and tweaking the security on the cradlepoint from WPA2 to WPA/WPA2. Still nothing.
    Also when I choose to print a test report after getting the error on the printer it prints out a sheet that says.
    "More that one access poiint/wireless rougter has been foun that mathes your wireless network name (SSID). IF this is not inteded, your HP printer may connect to the wrong wireless network. If you cahne your network name you will need to configure the SSID on all wireless devices to match you new newwork SSID."
    The only wireless network we have in the house is the cradlepoint router???? We have the hotspot too, but that is not even turned on. Even so the SSID's for them are not even remoteley similar.

    Hello Fost325,
    Take a look at this document, which provides wireless and network troubleshooting scenario's.  Please let me know if this helps.
    Good luck!
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Maybe you are looking for