Officejet 8600 Premium paper tray problem

I have OSX Yosemite on my mac computer and my printer configuration keeps changing.  I have tried everything including removing the printer and reinstalling.  The optional paper tray button (which is not optional in my work!) unchecks and the printer's extra tray is not recognized.  It, therefore, prints whole documents on my letterhead (VERY expensive and frustrating) instead of using the lower tray, as it should.  It didn't do this until recently.  What is wrong with the printer drivers and how can I get it to permanently be corrected?????

Thanks for these information,
We expect the fix to be released throught one of the ASU, Ill check and keep you posted soon.
Although I am an HP employee, I am speaking for myself and not for HP.
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    Hello @LadyLou1, and welcome to the HP Forums, I hope you enjoy your experience!
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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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  • Officejet K550 Pro: Paper Feed Problems

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  • Paper tray problem

    Hi experts,
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    here's the story:
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    Hi,
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  • HP Officejet 6700 Premium printer connectivity problems

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  • Officejet Pro 8600 Plus paper tray will not go all the way in so cannot print

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    Hi maebun,
    Welcome to the hp support forums.
    Thanks for your query.
    Please find the link for fixing paper jam. 
    Hope this helps
    I am a HP Employee.
    The opinions expressed here are my personal opinions, not of HP.
    Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
    Click on Thumbs up if my post helped you.

  • Paper tray problem using Laserwriter 630 with Tiger

    Only prints with the envelope tray. When main tray is used, gives out of paper message. Tried all options in printer setup with same results.

    Thanks for these information,
    We expect the fix to be released throught one of the ASU, Ill check and keep you posted soon.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Say thanks by clicking the "Kudos! Star" which is on the left
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

  • Officejet Pro 8600 Plus ...paper TRAY wont close all the way?

    My Officejet Pro 8600 Plus paper tray will not return to the proper position. This has happened TWICE now, and always about 3 weeks into using it...
     I returned the first printer and replaced it with the same because we love the features and ease of use. But now,  AGAIN?? 
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    I called HP support the first time, he couldnt help me. Just said replace it.  There has to be something I can do a button or something?  I cant see it..does anyone else know?

    Zadora wrote:
    Unofrtunately useless information. By trial and error I have found the only way to replace the tray is to lift the entire printer from the front at about a 20 degree angle and then the tray slides in. Very defective design. Never buy another HP.
    It is possible you have a defective unit, I would suggest you Contact HP for service.
    It may not be any consolation for you, but the tray works fine on my Officejet 8600 Pro Plus.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Clean printheads officejet 8600

    Today I had a paper jam in my HP Officejet Pro 8600 Premuin all-in-one printer. After I cleared the jam all pages print with a vertical row of smudges down the page. I ran the usual diagnostics and printed test pages but nothing cleared up the problem. I cannot find how to clean the printheads, which I suspect is the problem. Help?  

    Hello @ultragrampa,
    Welcome to HP Forums!
    I understand you're receiving a vertical row of smudge down the page and you would like to clean the printheads. I will do my best to assist you! I would recommend follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
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    I worked on behalf of HP.

  • My office jet pro 8600 premium will not turn on. help

    My officejet pro 8600 premium will not turn on. I get a message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". Turn back on. I have done all instructed to do but it will not bring back the opening menu. Please help.

    Hi @wheelersburg,
    Welcome to the HP Forums!
    I noticed that you are getting the message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". With your HP Officejet 8600 premium. I am sorry to hear this but I am happy to help!
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My new 8600 Premium e printer jams every time using eprint

    My new printer (8600 Premium e) jams every time.  I have to pull the duplex unit to clear it.  There's paper behind the duplex unit every time.  I have to quit using eprint for this reason.  I've read the other messages about this but nothing has worked so for.
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    Hello Phantom101st,
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Workaround for Reader 10.1.2 print "Duplex setting/Printer Blinking/Paper Tray" issue

    Dear users,
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  • Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

    For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
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    New Printer setup
    I do not see photo paper as a paper choice for in Tray 1
    This question was solved.
    View Solution.

    Hi FrancoArdito,
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    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

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