Officejet 8600 Pro - software installation fails - "port monitor" issue

I am trying to resolve a completely different issue with my printer, so I thought it made sense to follow instructions from the very beginning. I have been printing successfully on this printer for a year at least. It is the best working printer I've ever had.
Back to the installation: Using Google Chrome as my browser, I downloaded the full package of software for the 8600. It came to about 118 MB.  The installation process went smoothly - until the end. That is when I got the message that installation had failed. The error message said the software was unable to make connection with the "port monitor."  
I am going to reboot and retry the installation. If it works, I'll come back and say so. 
Thanks to all who assist us.
Jack Lavelle - Phoenix

Hello-
Uninstall the printer completely. Once the printer is uninstalled , try the install again. Make sure to turn off any firewalls that you have on your PC before installing.
Also , when you install the printer, you should run the setup as administrator.
Click on start button (if Windows PC) and type %temp% in the search box.
This should open your temp folder. Once your in the folder , look for a file called 7z and a series of numbers.
Open the folder and scroll down to the bottom. Find the Setup.exe file and right click and run as Administrator.
I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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