Officejet 8600 Pro will not scan or copy

This is a virtually new 8600 Pro purchased within the last month. At install, all functions worked perfectly and since purchase, the printer has ran less than a dozen pages of combined printing and copying.
This morning, I attempted to copy a simple document and the printed page produced was border-to-border black, verticle, lines the full length of the page. In trouble shooting, I attempted to scan a document to my computer with identical results. I have searched both the web at large and this forum and have went through every troubleshooting techinque I could find including, hard resets, powering down for a period, trying different outlets, double-checking current software version & the downloadable HP diagnostic tool...none of which were successful.
Routine printing functions work normally either from a connected device or, wirelessly. Any function that requires the scanner lamp however, does NOT work and it appears to me the scanner bulb is not working. I might mention that a call to HP Support was pretty much a wasted effort, the "tech" had a very thick accent and was near impossible to understand and seemed to have difficulty grasping the issue.
Any additional troubleshooting suggestions would be most welcome. I purchased the unit from Best Buy and I suspect they would exchange it since it was so recent but I'm presently unable to walk and exchanging would be more than a little inconvenient. I'd prefer to fix the problem if at all possible. Thanks.
This question was solved.
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Do you know specifically what piece of Hardware was defective?
I have tried everything suggested to repair the same issue
My Printer is out of warranty - so I will need to pay for repairs, so just trying to determne if it is even worth doing
Thank You in Advance

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HP OFFICEJET 6500 709A WILL NOT SCAN FROM FRONT PANEL ON MACHINE os windows 7 what must be done?

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Hi z5090joe,
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Officejet Pro 8600 N911a will not scan to computer

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Hello MHz67,
Welcome to the HP Forums.
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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I work on behalf of HP
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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bvlusa,
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HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

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I have recently switched from a PC to a MacBook Pro.
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The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
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[email protected]

Roderick Guerry wrote:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
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Roderick Guerry wrote:
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
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Roderick Guerry wrote:
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
There will not be a way to do it exactly like Windows. As described above, there are ways to do it "the Mac way." If it is possible to remove judgment on which way is "better" you might find the Mac way to be acceptable, but of course sometimes we simply prefer what we're used to.

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This question was solved.
View Solution.

Hello krnkln3.
Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
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Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

Hi,
I have not been able to install HP printer driver on my Mac.
printer model: HP Officejet 8600 Pro plus
operating system: MacOS Maverick 10.9.3
I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
Regards

Hi HugeLau,
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Scrub/ Uninstall
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Click uninstall.
Remove Apple HP Update
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
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Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
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When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
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Click the Apple icon (   ), and then click System Preferences.
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Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
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Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. thanks.
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Officejet 8600 Pro will not scan or copy

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