Officejet 8600 suddenly can't scan multiple items from both ADF and Glass into a single PDF

I used to be able to create a big PDF by scanning (back and forth) from either the document feeder (ADF) or the glass. This was great for expense reports where some pages were "feedable" and others (taped receipts) were not.
Weirdly, this functionality stopped. Once you start using the glass, you can never use the feeder to input more pages to that PDF. What happened? I didn't change anything on my end!

Thanks for the reply DinKyDK!
That's a fair point you made in #5 ... that's why they pay me the big bucks then haha
I have a few things I'd like you to try and then report back once you've had the time to try them, please
First, try downloading and running the HP Print and Scan Doctor as it will often make suggestions that can fix your issue. If it doesn't find anything wrong though, or is unable to fix you can move on the the Microsoft FixIt tool. This will also check for any errors it may be able to repair and let you know what it finds, if anything.
If neither of those tools get you any further ahead, please make sure all your Adobe products are up to date. Most people have Adobe Reader and Adobe Flash.
After that please also ensure the printer is Getting Latest Firmware and Product Updates.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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Webbo51
This question was solved.
View Solution.

Hello again webbo51,
Thanks for the information I requested.
I am going to add a screen shot of what you should be seeing when scanning with the HP software.
You must have PDF selected to be able to scan a multiple page document into one folder.
Once you select PDF, you will see the option to Save as one file.
Please feel free to write me back if you have any other questions.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Officejet 8600 suddenly can't scan multiple items from both ADF and Glass into a single PDF

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