Officejet 8600 windows 8.1 not working

Hi HP,
I have a customer with 3 of these printers that I installed for them and the 4 computers in there office all print to the different printers.
The printers have been running fine for a couple of months untill the 2 Lenovo windows 8 machines have stopped printing to them. The current OS is reported as 8.1, but I'm not sure if they were originally 8.1 or if they have been updated since I installed the printers for them. The other XP and Vista machines print fine.
I did the usual diagnostics and removed all instances of the printers on one of the PC's that I am working on, restarted, re-installed the drivers from the HP site etc. I have tried 2 different ways of installing both don't work. The 1st is to just click on add printer in devices and printers and then click search and select the printer from the list, this then fails on the next stage where it is trying to undertake further communicating and installing, it does allow me to select the default tcp/ip NIC settings and then to manually select the printer from the list and completes, however the print job just fails. The 2nd method is to use the HP driver software to setup the device which completes but the printer it leaves in device and printers has a status initially of pending deletion and after a restart just says not connected (allthough its not greyed out or offline), just not connected. When you send a test print page with this way you actually get an HP message saying its failed to print as it can't connect to the printer.
Both PC's are running Mcafee AV \ firewall.
All 3 printers are configured with fixed ip's.
Please help?
Thanks
Tom

Hello tommyboy81,
Welcome to the HP Forums.
I see that you are having an issue when attempting to reinstall the printer on Windows 8.1 computers.
I suggest that we start fresh and to do so, here are the instructions for Uninstalling the Printer Software.
Once the uninstall is complete, reboot the computers so that the changes take affect.
When the computers are back up, disable any firewalls or anti virus protection. We don't want anything blocking the installation.
The next link is for the HP Officejet Pro Full Feature Software and Driver. Save this file to the desktop on the computer so that it is easy to find. Click on the new icon and follow the installation instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

Windows update does not work after using System recovery disk

I have a Toshiba Satellite c655 with WIndows 7 64 bit Home premium. The hard drive died on it, so I purchased a new hard drive and purchased the appropriate Recovery media from Toshiba. I followed the directions and installed the 3 disks on to the new hard drive. But Windows update does not work I get the following error: Windows update can not currently check for updates, because the service is not running. You may need to restart your PC    No matter what I try, I can not get it to work. And it will not let me install Windows Defender either. Any ideas or help would be appreciated. Thank you in advance for your time on this matter.
Solved!
Go to Solution.

I get errors saying A problem is preventing the troubleshooter from starting.
That makes two similarities to the following thread. Both Windows Update and Troubleshooters fail to work correctly.
   Trouble with reinstall of Win7 64 on a L505-ES5018
The fix was to install a new hard disk driver.
   Intel Rapid Storage Technology
-Jerry

Self.close() or window.close() both not working in iOS8.0.2 safari

Both these function(self.close() and window.close()) are not working in safari.
These methods are used to close the tab currently opened.
So, if there is any workaround for this.

if you have programming questions then you should likely post them in the developer forums rather than the normal forums
Developer Forums

New Release QuickVPN client 1.4.0.5 for windows 7 does not work????

New release of QuickVPN client version 1.4.0.5 for windows 7 is not working properly.
We can not connect; instead we receive this message:
"Remote Gateway is not responding, do you want to wait?"
Dear Cisco,,,,
Your release is not complete; please correct issue and advise after it has been tested.
Rgds, EM

Hi, first disable this POLSTORE.DLL again in your QuickVPN-Folder. Then start in this folder IPSEC.MSC and than IPSEC.EXE. You should get from IPSEC.EXE the error above. If not, than any other problem you have. Follow all the hints here in this thread.
If you get the same error above, than enable this POLSTORE.DLL again and start the IPSEC.EXE. You get the full info what has been gone. And within the IPSEC-Window for Local Computer you may find this FREESWAN-setting.
B.t.w. before I went this way I did export and import the IPSEC-settings from the XP-machine, as it was hinted some posts earlyer. But the way I have gone, works also with manualy deleting the FREESWAN config. With the IPSEC.EXE it will new generated in any case.
When you start via QuickVPN you may monitor also what happens within this IPSEC for Local Computer. Press F5 to keep it aktual.
From time to time the connection gets only succeeded after the second and more times. I have a very slow UMTS Internet-Access.
Juergen
Adding: These effects, getting not connected, first and during the VPN-Tunnel exists, has not changed since the top-first Version of Quick-VPN.
Dear customer, be patient, don't care about these stupid messages, click again or when the connection allready has succeeded through the VPN-tunnel do what you did like to do.
...... and again, with which configuration-scenario do the guys at Cisco test and develop .....
Fortunately, I never was a Cisco partner, only a poor user ;)

Satellite A300-1EH - windows installer does not works accurately

Hello, this is my first post on this forum!
My windows installer does not works accurately.
What to do?
Soryy but i dont now much about computer systems.
Have I to reinstall this installer?
I'm waiting for your replys.

>My windows installer does not works accurately.
What do you mean exactly? Do you see some error? What happen exactly?
Maybe your CD is scratched or damaged.

Windows 7 Updates not working since Infinity insta...

Hi All,
I've had Infinity for a week and Windows updates have not worked since. My permissions are the same and i have Admistrator access.
The error code is 80070005
I have done a system restore which has removed Explorer 9 and am still having the same problem
Can anyone help me?
Thanks
Amanda

Same as the others my Win7 updates ok.
Hi,
The error code 80070005 usually means that you do not have enough permission to install updates.
First please confirm you have logged on an account with administrative privileges.
I suggest you to reset Windows update components and run Fix it.
Visit this link for information on how to reset windows update components:
http://support.microsoft.com/kb/971058
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

Thanks, for info, iPod Classic is a slower machine compared the Nano, unfortunately, if you read these discussions, majority of the freezes involved iTunes 10. Although if might be just slow and some impatient user just disconnect the iPod ands cause more problems. ( Yes I also did that but safely by doing a iPod Hard Reset, before disconnecting).
Here is the Apple support article that may help you.
http://support.apple.com/kb/TS1717
or my usual solution for Windows Users.
Antivirus has a tendency to freeze iTunes sync Operation with iPod Classic, causing a timeout, which corrupt your iPod filesystem, so when iTunes can't read the iPod, it is pointing to this problem. Other causes is when your iPod hardisk is dying, or your battery is dying causing hardisk crashes.
My suggestion.
Connect your iPod to the PC and run chkdsk, to fix any iPod diskerror, then disconnect it, after chkdsk complete.
Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
Stop the Antivirus program
Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC, do not use any USB Hub.
When iTunes Open up, Restore your iPod please, this is for iTunes to map correctly, to fix the corrupted filesystem.
When Restore complete, eject the iPod and reconnect again.
Sync your ipod, preferably manually Manage in small batches and disconnect after every batch, to check that all is well.
When all sync is complete, and iPod disconnected, start back your Antivirus and connect back the Internet.
Good Luck!

Is it me or?, Window Buttons Do Not Work When Clicked

Is it me or?, Window Buttons Do Not Work When Clicked
What is going on in Snow Leopard.
It seems Window buttons (X, -, +) Do Not Always Work when clicked.
Sometimes window does opens, closes, minimizes and often times it does not.
You have have re click like crazy
Message was edited by: macguitarman

What app are you using?
Here's something strange I've noticed in Mail a couple times.
For some reason Mail opens several viewer windows all stacked on top of each other.
So while click the close button does close the window, there's an identical on behind it.
So it almost seems like clicking the close button has done nothing but it really has.
Could this be what your seeing?
Matt

Per window private browsing not working, still sharing cookies

Firefox 21, per window private browsing not working. The cookies are still shared among private browsing windows and tabs. Even with private tab addon, still not working.
If I log into google in one tab, I am still logged in with that account in new private tabs and private windows.

One more question about cookies in private browsing mode.
I don't like browse a web using usual mode 'cause I don't like tonns of sites in a history. But when I start with private mode every time I get empty set of cookies and this was not quite good for me 'cause some sites store its options needed for me. In a prev. versions of FF I solved this issue in such a way: I stored some cookies in a file and every time I started private browsing I loaded them from file. But now this method gives nothing: in cookies manager all set of "non private" cookies is shown both before importing and after importing them from a file and I need to reconfigure my sites every time I start private browsing.
I'm sorry for my English.

Officejet Pro 8600 Plus duplex printing not working

I am running Mac OSX leopard (10.5.8) and just bought the officejet pro 8600. Everything seems to work great except I can't figure out how to print on two sides. The option isn't allowed in page setup
I have checked the settings on the printer and can't see anything to indicate how to switch on the option for double-sided printing.
Thanks in advance for the help.
This question was solved.
View Solution.

Hi,
Please follow the steps below to configure the driver for automatic duplex printing:
1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.
2. On the File menu, select Print. The Print window appears.
NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
5. Select Layout from the drop-down menu.
6. Set the Two-Sided option as Long-Edge binding (Portrait), or Long-Edge binding (landscape).
You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
Please let me know of any problem,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet Pro 8600 Plus Wireless DOES NOT WORK with Mac Mavericks Based Network

Replaced my Brother system with the HP OfficeJet Pro 8600 Plus yesterday. There are many positive features of the 8600 Plus that prompted me to purchase it...
Modular Design
Large legal sized Scanner
Standard/Legal Paper Printer
Copy
E Print Capability
High Yield / Affordable Toner Replacements
Unfortunately, I discovered the Wireless network capability is less than desirable. After hours of installing, reinstalling, work arounds, internet solution searches, it just will not work. If you are able to get the printer to work on your network (with router), the scanner will not be visible, vice versa, etc...etc...etc...
HOWEVER, I did discover this solution. If the unit is near your base computer, install it to your computer with a usb connection. That allows you to have scanning and printing from that unit. Then you can connect the unit through its ethernet connection to your router. From there all computers can print within your network. It's not the best way to connect a WIRELESS printer, but at least it works.
I'm not certain why HP and Apple can't find a solution, but I never found anything on the net that worked. The problem seems to stem from the new Mavericks update from Apple, but I'm really not sure. I wasted an entire day of productivity attempting to make it work. I'm posting this so you don't make the same mistake. If you happen to know a verified solution, then I would welcome the information. Best of luck!!!

It may be a mac driver issue. Try installing the bootcamp update for your version of vista from here:
http://www.apple.com/support/bootcamp/
I'm not sure if this is supposed to work since I've never tried mac hardware at 5ghz on windows before...

OfficeJet 8600 Plus Printer Wifi not initializing

My printer has suddenly stopped initializing the WiFi antenna when powered up. I have not changed any drivers or installed any software that would affect the hardware status.
The WiFi feature was working two days ago. I keep the printer powered down when not in use. Power up this morning did not initialize WiFi.
This question was solved.
View Solution.

Hello KPharmer,
Welcome to the HP Forums!
I understand your Officejet 8600 Plus is not connecting to your wireless network. I will do my best to assist you! Have you tried reconnecting the wireless on your printer? If not, please follow these steps: (This information is stated here.)
On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch the Setup icon ( ).
Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
Touch the name of your network, and then touch OK .
If prompted, enter the network password, and then touch OK . The printer connects to the network.
Once you have this setup, I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Windows Live Application Not Working

I got a nokia n81 8gb firmware v 21.0.010 downloaded the Windows Live application from the download section on my phone it downloaded started installing after it finished i got an error message Unable to run application. restarted phone tried to run it from Applications folder not working. uninstalled redownloaded and installed same problem. any help appreciated, thanks.

A friend of mine downloaded the same application and its working for him. but when he clicked the download button he was offered to download and install Nokia Web services Support Package and Nokia Internet Services Support Package before downloading and installing the Windows Live application itself. i did not get any prompt for downloading or installing any kind of application before installing the messenger itself thats why its not working coz obviously it needs those files to work. is this some kinda mistake or ? i dont get it how am i suposed to get those packages to make the application work if i cant get them from the download application ? any help appreciated. thanks alot

Window.event does not working in Firefox 4.0 and also window.event.ctrlKey ?

hi,
I'm using Microsoft virtual earth map 6.2 (bing Map) in my application.On map showing number of images.On Each image there is onClick event that select image if user press left mouse button while holding Ctrl key .For this I wrote java-script function where I'm using Window.event.button (To check mouse button) and window.event. ctrlKey(To check control key) But these both are not working in Firefox 4.0 ,the same is working in Firefox 3.6X version perfectly.
Thanks

The same problem is in Firefox 5.0 version too

Remote Desktop and Windows Firewall Settings Not Working,

Hi to all....
In My office am using Windows 7 ultimate x64 OS,Remote Desktop is Not working for Reason is Firewall is Turn on,i go to Control Panel Settings to turn off the Firewall,But Firewall Setting are Not Working
i Traced the Event Viewer its shows Error Code 5, Am search any patches for this error but cannot find it, Any one Advice Me.....i Hope Your Valuable Reply.....

Hello,
this forum is related to Windows Server. For Windows 7 please ask in
http://social.technet.microsoft.com/Forums/windows/en-US/home?category=w7itpro
Best regards
Meinolf Weber
MVP, MCP, MCTS
Microsoft MVP - Directory Services
My Blog: http://blogs.msmvps.com/MWeber
Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
Twitter:

Officejet 8600 windows 8.1 not working

Similar Messages

Maybe you are looking for