Officejet 8600 wont install on 8.1

I recently purchased a HP laptop running windows 8.1. I tried installing my Officejet 8600 All-In-One N911a printer and it keeps saying unable to install printer. When I go to add a printer itscans and it recognizes the printer is there but it will not allow it to install. I have tried connecting this laptop directrly to the printer and also performing the installation wirelessly with the same results.Any Idea why? My other laptops running WIndows 7 and Vista work fine. Any help would be appreciated.
Thanks
Craig

Hi Craig, aka @whitty2525 , Welcome to the HP Forums
I noticed your post about the troubles you're having with installing your Officejet 8600 on your new laptop running Windows 8.1.
I'll do my best to help!
I would like for you to perform a Clean Boot, restart your PC and then run the installation again, here:
HP Officejet Pro Full Feature Software and Driver
Hopefully the installation will complete successfully with all of the start up programs disabled. Sometimes there is an application running that can block the install. Turn on the start up programs after the printer installs.
Let me know what happens and if you do run into complications, save a screen shot and post it here, or write me back with the details.
Good luck!
R a i n b o w 7000I work on behalf of HP
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Officejet 8600 wont print

I have two laptops connected wirelessly to my Officejet 8600, and it's worked just fine for months. Now, neither of my computers recognize the printer when I try to print. When I go in to devices in both, they show the printer as being the default. One is a PC running Windows 7 Enterprise, and the other is a Mac. What is going on?

What is the IP address of the printer, you can get it from the wireless test page. When you say the PC and Mac can recognize the Printer did you try to search the Printer again or it was always there... Looks like the IP address has changed

HP Officejet 8600 Cannot install software because printer is not detected on the wireless network

Hello,
recently I faced an issue with my new HP Officejet N911a: when trying to install software & drivers, I get an error "printer is not found on the network". Here is my setup and what I tried already:
- printer is connected to home wireless network (there is solid blue light on the printer etc). It has an IP address 192.168.x.x
- Windows 7 (64-bit) Lenovo laptop is connected to the same wireless network
- I don't have any MAC filtering
- I broadcast my SSID and have WPA-PSK
- I have default Windows 7 firewall
I was installing the latest drivers from HP website, but when it comes to installation, software never "sees" my printer on the network. I'm able to ping it and access from Windows explorer (by typing printer's IP address \\192.168.x.x).
I can install the printer via "Add printer", and wireless printing works fine, but in this case I'm unable to scan (error message is "Scanner communication cannot be established"). So I assume, that for scanning, I definitely need HP software.
If I connect the printer via USB to my laptop, software installs and I can scan without any issue. However, I would like printer to work wirelessly...
Does anybody have any suggestions?
Thanks!

Hi,
I don't have a similar printer to check but for few models the default scan to computer is Disabled, please don't ask me why. And we, users, have to enable this by:
Double click printer icon on desktop,
Click Manage Scan to Computer,
Click Enable
You may want to tick the last square too.
New software update may remove this option, please use HP Scan from All Programs > HP > HP [your printer] > HP Scan
Hope this helps.
BH
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Officejet 8600 driver won't install on a 64-bit Server 2008 R2

Hello, this has been discussed before but it looks like the links with resolutions are dead. A client has an Officejet 8600 all-in-one printer and wants to use the 2008 R2 64-bit server as a desktop with the printer directly attached. One of the proposed solutions was to install Desktop Expeirence, which I did, but still no go. I get a message that the drivers are only for Win XP, 2003, and Vista - the current system is not compatible. The problem is, the drivers are downloaded from the HP site when 2008 R2 64-bit is specified. Are there any workarounds, or should I just consider this printer uninstallable? Thanks.

Hi Stephen00101010 , sorry to hear that you are unable to get the printer installed. I do apologize for the inconvenience, however the operating system that you are using is not supported with the use of this printer.
Thank you.
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W a t e r b o y 71
I work on behalf of HP

Officejet J6480 wont print after installing new comcast modem...

My Officejet J6480 wont print after installing new comcast modem...
I have deleted and reinstalled several times and it still wont work...
OS=10.9.2

https://www.youtube.com/watch?v=Rjd1ZqJ89N4
this video help solve the issue - i had to select infrastructure behavior on the advanced tab under Networking>Advances tab...

Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

Hi,
I have not been able to install HP printer driver on my Mac.
printer model: HP Officejet 8600 Pro plus
operating system: MacOS Maverick 10.9.3
I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
Regards

Hi HugeLau,
I would like to help you successfully install your printer software onto your Mac running mavericks. I can't say for sure what has caused this issue, but I am sure the steps below will help you to resolve the issue;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Remove Apple HP Update
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. thanks.
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Sunshyn2005 - I work on behalf of HP

8600 officejet pro wont shutoff bygreen button on front of machine unplugging doesnt work either

8600 wont shutoff

Good day to you, @TEJOSand welcome to the community!
I hope I can help you
I saw that your Officejet 8600 will not power off, and you've tried unplugging the machine.
My suggestion would be to try a firmware update.
You can try updating the firmware through the front of the printer if you can access the menus and if the printer is on a wireless network. Getting the Latest Firmware and Product Updates
If not, plug in a USB cable to your Windows 8.1 system and download this firmware update: HP Officejet Pro 8600 N911a Firmware
Also, when you reset the printer, and have it unplugged for at least 30 seconds, try holding the power button down for a few seconds to drain any additional power inside of the printer. When plugging the printer back in, plug in the power directly to a power outlet to ensure the unit has full power.
If there is still any problems with powering the unit on or off, please call us!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
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Does the Officejet 8600 Pro Premium N911n printer perform auto tray selection?

I have an Officejet 8600 Pro Pemium N911n printer, CN577A with two trays. My Operating Sysem is Win8,64bit,there are no error messages, no system changes.
The HP Officejet Pro 8600 e-All-in One series User Guide states that By default, the printer draws media from Tray1.If Tray1 is empty, the printer draws media from Tray2(if it is installed and loaded with media. I have Tray lock disabled ,Tay1 the default Tray and Automatic Tray Selection enabled.Prior to making these selections,I contacted HP support via email to report that this option was not working. I received a response that there is no method that will automatically select a tray when one tray is empty. The User 's manual states otherwise..This option might not work but it is part of this series of printers. I have both trays loaded and I will determine if it works after Tray1 is empty. Does anyone have one of these printers and the auto Tray function works? Thanks.
This question was solved.
View Solution.

Hello wardell1,
Please take a look at this document and let me know if the troubleshooting steps help resolve your issue.
Good luck!
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Hp officejet 8600 can't print two sided from adobe reader in Mac 10.8.4

HP officejet 8600
Mac notebook osx 10.8.4
Can't print 2 sided from pdf in adobe reader.
Print command from file dropdown doesn't open
Print expanded dialog box at bottom of pdf in adobe doesn't show a 2 sided option
Thanks
vso

Hi,
Please follow the steps below in order to automatically print two-sided print jobs:
1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.
2. On the File menu, select Print. The Print window appears.
NOTE: The Print window might be minimized. Click Show details to see all available settings.
Note: If you use Adobe Reader, click teh button to launc the system print dialog.
3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
5. Select Layout from the drop-down menu.
6. Set the Two-Sided option as Long-Edge binding (Portrait), or Long-Edge binding (landscape).
You may save the settings for future use by clicking Presets > Save Current Settings as Preset... Any used preset will remain default till another preset will be used.
Regards,
Shlomi
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OfficeJet 8600 won't scan via RDP

Hello everyone
We've just installed a new multifunctional here in our company.
The computers specified bellow are running Windows XP service pack 3 x86. Our printer is an OfficeJet 8600 all-in-one.
We are using it through cable, in our network, for specific computers, which actually are virtual machines in our main server, accessed by thinclients that runs on Win7 Pro x86/64.
So we configured the printer in the web interface without any problem, we also installed the latest software version in our virtual machines and the printer was recognized successfully and is working properly. We did not install anything refered to this printer in our thinclients.
Our issue is the scanner. Whenever we try to open it, when we're accessing the virtual machine via remote desktop protocol, the device is not found and Windows shows up an error saying:
"It's not possible to scan - It was not possible to find the software of digitalization or the scanner is not connected. Make sure the scanner and the software of digitalization are installed properly."
If we try to scan via the virtual machine manager program, which equals to access the virtual machines locally, the scanner works great.
If we try to scan via a local computers, running either windows xp or 7, the scan never fails.
But as soon as we access any machine via RDP it fails, even if it's not a virtual machine, but a local machine accessed this way, we get that error.
We updated the printer firmware to the latest one, avaliable on HP's site - CLP1CN1304AR.
We also tested with firewalls disabled, unsuccessfully.
We are working with fixed ip on it. We have the wifi turned off. We are not using web services. We did not register the product in the installation procedure.
A curious notable thing is when we try to scan from the printer to the virtual machine, the display shows an error after some time saying that the computer could not be found. I don't know if this could be related to the main issue itself, im just pointing as a possible clue.
We would be thankful for any help or idea to solve our problem!
Thanks for attention, i will be watching the topic!

doesnt HP support remote scanning on HP OJ 8600?

Officejet 8600 is there an easy way to print in color occasionally?

I have an HP Officejet 8600 connected by cable to an un-networked desktop running Windows 7 Pro. I have the default set to "Print in Gray Scale" with "Black Ink Only". I would like an easy way to occasionally print in color without the multi-step hassle of going through advanced options that also change the default parameters each time. Is there a way to install a second driver for the same printer? That way I could name one "HP 8600 Black Ink" and one "HP 8600 Color" with different default settings. That would be a much easier way to occasionally print in color. My previous HP printer had the capability to select custom "Presets" from a drop-down menu, but that seems to be missing from the 8600 software.

Hello there @SKman , Welcome to the Forums! I hope you enjoy your experience
I understand you are looking for an easier way to occasionally print in color with your Officejet 8600. I would like to share my suggestions that may help you with your concern.
First of all, you can have two drivers installed on your computer, one USB and one wireless, and have the driver settings different (wireless driver to print black only and the USB driver to print in color).
The other option for you to try is to have your "black ink only" setting selected in the print driver itself (seems like you have it set this way currently) so all jobs will automatically print in black ink only. When say you are printing a document in color, change the print settings in the program you are printing from to print in color for that single job, that way the default settings in the printer driver are still set to print in black and only that one job will print in color.
I hope my post was helpful!
Thanks for posting in the community and have a fantastic Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 8600 won't pull from Tray 2 after Mac OS update

I recently installed the Mac OSX 10.10 Yosemite update. Immediately after, my HP Officejet 8600 all-in-one would not pull from the optional second tray. There is a 10/22/14 driver update that says it is for OSSX 10.10, but does not fix the problem. After trying every single solution I could think of, including deleting all printers from my system, repairing permissions, installing the new driver, uninstalling and re-installing the second tray, among other things, nothing worked.
The problem appears to be that every time I print, it unselects the "Optional Paper Tray Input" setting from the OS settings. One work around is to go in and make sure that box is checked each time I print, which is a pain and only works about 80% of the time.
The printer is an office printer and Tray 1 is envelopes. While I could put regular paper in Tray 1, that would be unfair to the other people in the office who use the printer and would need to manually do an envelope each time.
I called HP support and they basically told me that it was a bug that was not currently fixed. They said they would e-mail me when a new updated driver is released (I'll be holding my breath for that). I'm posting this here hoping that admins notice it and get moving on that update so that I can get my printer back.

I have the same problem as everyone else in this thread. I've been on another thread, here: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-8600-won-t-print-from-tray-2-in-upda... .
I have spent hours of time on the phone and in chat sessions with HP, then Apple, and then HP again. The HP reps made it clear that the problem is in the HP update that was issued to work with OS 10.10, and that a fix would be coming soon. That was over a month ago, and still nothing.
Since HP reps seem to monitor this thread, could someone from HP inform us as to when there will be a solution? The last HP software update for this printer was October 22nd, so you've had plenty of time to fix this problem, which HP has repeatedly promised to do, but failed to do.

Unable to Wireless Print to OfficeJet 8600 Pro with Mac OSX 10.5.8

I am running MacBook Pro with OSX 10.5.8 and I am unable to print wirelessly to my new OfficeJet 8600 Pro.
I can setup the printer just fine, but when I send a job to print, it just sits in the queu and does nothing after "processing" the pages, etc.
I've tried a few different setup installers, including this one.
It's a slightly older mac (2.3 GHz Intel Core 2 Duo) running OSX 10.5.8.
Any advice?
Thanks

Hello dpipitone,
Welcome to the HP Support Forums! I understand you are having some problems printing and scanning wirelessly on your HP OfficeJet Pro 8600 with your Mac running 10.5.8. When you installed the software and drivers for your 8600, did it tell you it was successful and print a test page? Also can you let me know the Exact model of 8600 you are using?
I would like you to follow the troubleshooting steps listed here: Print Jobs are Stuck in the Print Queue, once on this page please select your Mac OS X, and continue from there.
Let me know if this was successful, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Hp printer Office Jet Pro 8600 wont print from my Mac running Mavericks. Worked fine with PC.

I am having trouble getting my printer to print with my MAC. It recognizes jobs in the queue, but keeps telling me the printer isn't connected? I have uninstalled and re installed it, updated the drivers. Grrrrr
Need this for school. Not sure what else to try?

Hi @zeern2003,
Welcome to the HP Forums!
I see that your HP Officejet 8600 will not print from your Mac running Mac OS X Mavericks. I am happy to help you with your printing!
Please see this printing guide, Print Jobs are Stuck in the Print Queue. As it has information on what to do if your printer is offline, not printing, or not responding.
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Osx 10.9.4 is not compadible with my officejet 8600

Osx 10.9.4 is not compadible with my officejet 8600? It will print but no scaning is avalible. I downloaded most recent driver that I can find for 10.9 still no scaner can be found?

Hello lbourcy,
Welcome to the HP Forums.
I see that you are having an issue with scanning.
I have a few steps that we can run through to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you are connecting the printer to the computer with a USB cable, please remove the cable from the computer and the printer and leave it off.
Uninstall any Printer software and drivers that you have installed and once it is removed, please reboot the computer.
When the computer is back up, please click on the following link for the HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks.
Run the download when it is completed and follow the instructions. Please do NOT connect the usb cable until the installation prompts you to do so.
If you have any other questions, please feel free to write me back.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 8600 wont install on 8.1

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