Officejet 8610 wired network error

Question

I have just bought the above to replace a failed Officejet 8500 because they are the only printers I have ever found that will automatically duplex A5.
After installation, using exactly the same network cable and switch as the old printer, the new printer did not respond via a wired connection*. Wireless/USB is fine. Finally, after playing with all the manual settings the only one that has made it respond was changing Link speed from Auto to any manual setting (e.g. 100-Full).
*Connector lights flashes one during power-up and thereafter remain stubbornly off. Config page says Offline and no manual IP settings 'stick'.
I suspect a compatibility issue with our Dell PowerConnect 5548 switch and the HP Officejet 8610 software.
Does anyone have a clue what might be happening?

Answer 1

Hi @EdPaine
May I ask, why are you using manual IP settings? If you disconnect the Ethernet cable from the router and reconnect it, what happens?
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
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Sunshyn2005 - I work on behalf of HP