Officejet 8620 Only Scanning in Black & White

It looks like this question has been aked before but the solutions offered don't work.
If I scan using my Mac software (import from preview) I can scan in colour or B&W but if I use Scan to Computer directly from the scanner it will only scan in B&W. I am savig to PDF and experiencing the problem on both my iMac and Macbook. There are no options, that I can find, that allow a colour preference to be set.
Anyone got any ideas?

HI @Ray2304 , Welcome to the Community!
What comes to mind when I read through your post about not being able to scan from the printer to computer in color, would be either the AirPrint driver is selected, or perhaps the Full Feature version of the software isn't installed. I very well could be incorrect however, I have some steps that should iron it out for you.
Try these steps in order please:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Click here and download the Full Feature driver and install it: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try a scan afterwards and it should work!
Please keep me posted on the results
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet 8620 Only Scanning in Black & White

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