Officejet 8620 pro

I have a client with multiple 8620 printers at several locations. At one particular location, when I attempt to run the device setup software, choose the printer (the software sees it just fine), the install fails about halfway through (according to the green progress bar). No error message. I have run all the diagnostic software available, downloaded an ran the print and scan doctor (which only kicks of the failing install software (GRRH!!!)). I've uninstall McAfee Security Scan, Norton Antivirus and turned off the firewall for local networks, all to no avail. Naturally, the customer is questioning why can't I make it work at this location when the very same printer or an 8600 is working at 3 other locations? Suggestions? I know I can setup the printer as a 'printer', not a multifunction device. However, he wants to be able to scan to his computer.
Thanks!

Jummaz ,
Thank you so much for the update, I apologize for the late response. I have sent you a Private message on the Forums. Please go to your Userpage to the right of your Username you will see your inbox.
HevnLgh
I work on behalf of HP
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Similar Messages

HP Officejet 8620 Pro - repeated printer failure

An employee has a problem with a printer. It keeps saying "printer failure" Please restart it....over and over. Then it says contact HP if the message keeps showing up. lol!! that isn't very helpful at all. After an hour of trying to "contact HP" I have resorted to this forum for help. Can anyone help me? This printer is unavailable for chat and phone support points me to online. Round robins are supposed to be non-existent....except for support at HP Thanks

HI , Thanks for reaching out to the HP Support Forums! I understand that there is an error message, which reads 'Printer Failure' on the HP Officejet Pro 8620 e-All-in-One Printer. I also see that you would like the contact information for HP Technical Support. I would like to assist you. Here's a document I would recommend that you try, HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays.
HP Officejet Pro 8600, 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - An 'Ink System Failure' Error Message Displays on the PrinterThis document is for HP Officejet Pro 8600, 8610, 8615, 8620, 8625, 8630, and 8660 e-All-in-One printers.An 'Ink System Failure' error message displays on the printer control panel. The printer does not print. IMPORTANT NOTE: If a similar message displays with ' Printer Failure' in the title, go to A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays on the Computer. If you see 0X6 in the error message, go to this link. If not continue.Step 1: Use genuine HP ink cartridgesIf ink cartridges are loaded in your printer that are not compatible with your printer, it might cause an error message.Video of replacing an ink cartridge The following video demonstrates how to replace cartridges. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Step 2: Reset the printerResetting the printer might clear the error message.Turn the printer on, if it is not already on.Wait until the printer is idle and silent before you continue.With the printer turned on, disconnect the power cord from the rear of the printer.Unplug the power cord from the wall outlet.Wait at least 60 seconds.Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.Reconnect the power cord to the rear of the printer.Turn on the printer, if it does not automatically turn on.The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 3: Remove the ink cartridges, and then check the error messageRemoving the ink cartridges and checking for the error message can help diagnose the printer issue. Remove the ink cartridges, and then check for the error message.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the ink cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.Figure : Open the ink cartridge access doorMake sure that the colored dot on the ink cartridge label matches the colored dot on the carriage slot.Figure : Colored dot on the ink cartridge label should match the colored dot on the carriage slotPush in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.Figure : Remove the ink cartridge from its slotRepeat these steps for the other ink cartridges.Close the ink cartridge access door.Figure : Close the ink cartridge access doorLook at the control panel.If the printer displays an 'Ink System Failure' message on the control panel, then skip to Update the printer firmware.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then continue to the next step.Step 4: Clean the ink cartridges, and then check the error messageCleaning the ink cartridge contacts and replacing them one at a time can help determine if a specific ink cartridge is causing the error message.Gather the following materials:Distilled or bottled water (tap water can damage the ink cartridges)A clean, lint-free clothA clean, dry cotton swabLightly dampen a clean, lint-free cloth with bottled or distilled water.Gently wipe the copper-colored contact on one of the ink cartridges.Figure : Copper-colored contact on the ink cartridgeWipe the contact with a dry lint-free cloth before proceeding to the next step.Repeat steps 2-4 for the three remaining ink cartridges.Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.Figure : Push the ink cartridge forward in the slot until it clicks into placeClose the ink cartridge access door.Figure : Close the ink cartridge access doorCheck the printer control panel to see if the error message persists.If the 'Ink System Failure' message displays, replace the ink cartridge you just reinstalled. If you have replaced the ink cartridge and the error message persists, continue to the next step.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then repeat steps 6-8 for each indicated ink cartridge remaining. If you have cleaned and replaced all of the ink cartridges and the 'Ink System Failure' message displays, continue to the next step.If the error message does not display, you do not need to continue troubleshooting.Step 5: Update the printer firmwareUpdating the printer's firmware might clear the error message. Update the printer firmware. NOTE: The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.From the home screen on the product control panel, touch the ePrint icon ().Wait for the product to connect to the ePrint server. The ePrint status displays.Touch Settings on the bottom left corner of the screen.Touch Printer Update, and then touch Check for Update Now. NOTE: Check for updates every week to make sure that you are getting the most out of your HP product.If the error message persists, continue to the next step. Step 6: Remove the printheadIf there is paper obstructing the printhead or if the printhead is not seated correctly, it might cause an error message. Turn on the printer, and then remove the printhead.Press the Power button to turn on the printer, if it is not already on. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. Allow the carriage to move to the cartridge access area, and the carriage stops moving.Figure : The slot on the side of the printerDisconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, gently lift and remove the printhead from the carriage. NOTE: Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.Figure : Remove the printhead CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Nozzles and electrical contactsNozzlesElectrical contactsPlace the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper. CAUTION: Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.Figure : Printhead upside down on a clean sheet of paper Step 7: Inspect the carriage path where the printhead sitsUse a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, errors are likely to occur.Use a flashlightPaper jammed in carriage path Step 8: Insert the printhead, and then lower the carriage latchReinstall the printhead, and then check to see if the error message persists.Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats. CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Insert the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Carefully lower the carriage latch to secure the printhead.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on. NOTE: The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 9: Reseat the printhead up to three timesSometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times. NOTE: You do not need to remove the printhead from the carriage.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.Figure : Open the cartridge access doorSlot on the left side of the printerUnplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.Figure : Slightly lift the printheadReinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.Figure : Reseat the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Lower the carriage latch.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 10: Use an automated tool to clean the printheadLoad the paper into the input tray, and then use an automated tool to clean the printhead.Load unused, plain white paper into the input tray.On the printer control panel, touch the Right Arrow () to display additional options.Touch Setup (), touch Tools, and then touch Clean Printhead.Wait until the printhead cleaning sequence completes and the report prints.If the error message persists, continue to the next step. Step 11: Replace the printheadIf you have completed all of the preceding steps and are still experiencing a problem, contact HP to replace the printhead.If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.If the error message persists, continue to the next step. Step 12: Service the printerContact HP, and then service the printer. Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Officejet 8620 don't print on Windows 8.1

Hi,
I purchased a Officejet 8620 to replace an Officejet 8600 PRO irreparably damaged by lightning.
The printer is connected via wired ethernet.
I installed the software on the CD on a HP laptop with Windows 7 Ultimate and the printer, scanner and fax machine worked perfectly.
I repeated the installation on a PC laptop with Windows 8.1, the installation was successful, but only the fax and scanner worked, the printer does not print even the test page.
I disabled firewall and antivirus (Kaspersky Internet Security 14) and repeated several times to install but always with the same result.
I performed "HP Print and Scan Doctor" that does not detect any problems.
I also run "sfc / scannow" but to no avail.
My user type is Administrator.
Only if I access the printer properties in as "Administrator" I can get print a test page.
I added my user to the list of authorized users all'utlizzo printer, but without success.
I downloaded from the HP website the latest versions of drivers and firmware, but the print does not work.
At the same PC and 'also connected a printer, on the same Ethernet network, HP LaserJet CP1515n with driver
"HP Universal Printing PCL 6" that works perfectly.
Can anyone help me please?
Thanks.
Claudio [edited personal information by Moderator]

To be honest, I don't know what else to suggest other than calling us. A phone support professional can access your computer remotely, with your permission of course, and look through the settings and software with you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Windows 8.1 slow printing on 8620 Pro

Just bought the 8620 printer to replace a HP 6500a. When printing from Windows 8.1 it will print about a thrid of the page and pause, print a couple more lines and pause, the print the rest of the page. It does this with every page.   I have uninstalled the HP 6500a software and the 8620 software (remopved all HP software), then re-booted. I used the HP installation wizard to detect and install the printer software and still have the same issue. HP Print and Scan Doctor indicates no issues. I have tried printing with the printer using a wireless connection and with the printer plugged in Ethernet with the same results. 6500 printer works correctly on Windows 8.1. There is only one version of the printer driver/software for this printer. The printer is running the latest firmware available.   Windows 8.1 is up to date for all available updates from Windows update. From a Windows 7 64bit OS there are no issues, prints correctly no issues. Windows 8.1 laptop is a Dell Inspiron 15R (5537, Mid 2013) running Windows 8.1 64bit with 8GB memory.
Windows 7 laptop is a Dell Latitude E6520 running Windows 7 enterprise 64bit with 8GB memory.

Hey , Welcome to the HP Support Forums! I understand that you're not able to print from your Windows 8 computer to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. In the fix that I provided about altering the driver, you need to download the HP Officejet 8600 driver package, not the HP Officejet 8620 package. That's why you're not seeing the OJ 860 files. Please follow the steps below to correct this issue. Step one: Run Microsoft Fix It Tool: Because you're not able to print anything from your Windows 8 computer there is a chance that an Operating System issue is occuring. Recently Microsoft has released a Hot Fix to correct 'Offline' and 'Partial Printing' issues within the Windows 8 and Windows 8.1 Operating Systems as they deem this as an issue within the Operating System itself that affects multiple printer makes and models. Therefore, to start troubleshooting I would like you to install the Hot Fix. Please click here to download the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen steps to install the Hotfix. Once the Fix has been successfully installed please test printing again. Should the printing issue persist, please proceed to the next step.    Step 2: Clear Temp Files: Open your Start screen by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard to the right of the Ctrl buttonIn the Start screen type Run. Click on Run to launch the Run dialogue box.In the Run box type %temp% and select OKWhen the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.Close the Temp folder once it is emptiedRight click the Recycling Bin on your desktop and select Empty Recycling Bin  Step 3: Download Alternate Driver: Please click here to download the basic driver packageOnce the download is complete the installer will extract and the installer may pop openShould an installer pop open please close it  Step 4: Add Alternate Driver: Open your Start screen by either by selecting the Windows button in the bottom left hand corner of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the left of the Ctrl button
In the Start screen type Run. Click on Run to launch the Run dialogue box.In the Run box type %temp% and select OKWhen the Temp folder opens locate the 7z and click on it to open itIf you scroll through this folder there should be files that show 'OJ860'. Ensure the OJ860 shows and not the OJ862 files. If you see any OJ862 files, go back to the Temp folder and open the other 7z folder that is in there to ensure you're in the folder with the OJ860 files.Once you're in the correct 7z folder, locate the file path bar at the top. It should show something like: Local Disk (C) - Users - AppData - Local - Temp - 7z . . .  Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and left click on Copy.Close the Temp folderReopen the Start screen. In the Start Screen type 'Devices and Printers'In the Devices and Printers folder right click on your HP Officejet Pro 8620 e-All-in-One Printer and left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.Select the 'Have Disk' button on the bottom right hand sideAn 'Install from Disk' window will open. There is a section to 'Copy manufacturer's files from:' box. Right click in this box and paste in the file path we previously copiedSelect OKSelect the Officejet 8600Hit Next to complete the driver wizardUnder the Printer Properties window select 'Apply' but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8620 e-All-in-One PrinterHit OK Once your printer is installed with the Officejet 8600 series driver, please try printing again to verify if the issue is now resolved. Please respond to this post with the result of your troubleshooting. Good luck!

HP officejet 8620 lost connection to computer

My new HP Officejet Pro 8620 is giving me a message that no computer can be found to send scans to.
Everything has worked fine up until today. Tried the usual off/on reboot, nothing seems to establish connection.
What should I do next?

Hi @panheadgreg,
Welcome to the HP Support Forums! I see you are not able to scan with your HP Officejet 8620, when you attempt the scan you get a 'Computer not found' error message.
I would first like you to run the HP Print and Scan Doctor > www.hp.com/go/tools - It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still running into the communication error please continue here: A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
I hope this helps, let me know the outcome I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

Hi,
I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

Hello and thank you for your update.
In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer.
You want to try everything before you determine it's your printer that is at fault.
Make sure you have this printer plugged into a direct wall, not a surge protector?
Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
How long have you been experiencing this issue for?
Also, try a hard reset. Click here to perform this step.
Let me know your troubleshooting steps and I will continue to assist you further.
I worked on behalf of HP.

Does the Officejet 8600 Pro Premium N911n printer perform auto tray selection?

I have an Officejet 8600 Pro Pemium N911n printer, CN577A with two trays. My Operating Sysem is Win8,64bit,there are no error messages, no system changes.
The HP Officejet Pro 8600 e-All-in One series User Guide states that By default, the printer draws media from Tray1.If Tray1 is empty, the printer draws media from Tray2(if it is installed and loaded with media. I have Tray lock disabled ,Tay1 the default Tray and Automatic Tray Selection enabled.Prior to making these selections,I contacted HP support via email to report that this option was not working. I received a response that there is no method that will automatically select a tray when one tray is empty. The User 's manual states otherwise..This option might not work but it is part of this series of printers. I have both trays loaded and I will determine if it works after Tray1 is empty. Does anyone have one of these printers and the auto Tray function works? Thanks.
This question was solved.
View Solution.

Hello wardell1,
Please take a look at this document and let me know if the troubleshooting steps help resolve your issue.
Good luck!
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Problem with HP Officejet 8620 (just bought it) not sure if Printer or wireless issue.

Alright so hopefully I have put this in the right forum.
I just bought an HP Officejet 8620, and set it up. It printed the test pages fine yet upon trying to print homework it would dissapear in the Print Queue while saying it was "printing". Thus nothing has come out of the printer except test pages so I am in a bit of a bind.
Now the computer brought up a trouble shoot issue stating "problem with wireless network".
To give some back ground on this issue our previous printer HP Officejet 6500A about a month ago starting printing abnormally slow, and eventually reached a crawl not doing anything.
So im not totally lost, yet as of now do not know what is going on.

Hello Libertine74,
Welcome to the HP Forums.
I see that you are having some connectivity issues when attempting to print wireless.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Wired and Wireless Connections to OfficeJet 8620?

We have a small wired Ethernet network. We are planning to install an HP OfficeJet 8620 multi-function printer tomorrow. I understand that for a wired-only Ethernet network, I would just connect the OfficeJet to our router, then install the drivers on each workstation.
Unfortunately, our situation is more complicated than that. Several people want to use wireless devices to print to the OfficeJet 8620. We have a working wireless network in place, and the wireless devices are able to access it without problem..
All devices on the network (wired and wireless) use the same router, which has both wired Ethernet ports and wireless capability. So, everything is on the same network, going through the same router.
From reading the 8620 documentation, it looks like you can only have a wired OR a wireless connection, but not both. Apparently connecting a CAT-5 cable to the Ethernet port on the printer disables the wireless capability of the printer.
If that is correct, what can we do to enable both wired computers and wireless mobile devices to print to the 8620, given the network structure I have described above?
Thanks very much for any assistance you can offer.
This question was solved.
View Solution.

Hi,
You can setup as shown on page #7 of tyhe following guide:
http://www.hp.com/ctg/Manual/c00389927.pdf
Regards.
BH
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Looking for OfficeJet 8600 pro plus replacement paper trays

Where can I purchase replacement paper trays for the OfficeJet 8600 Pro Plus printer?
I am NOT looking for the add-on paper tray unit, but a replacement for the primary tray. We shuffle various types of paper and envelopes in and out of the tray throughout the day, and we would instead like to keep several extra trays loaded with specialty paper to reduce wear on the primary tray.
Suggestiosn?
Thanks!
This question was solved.
View Solution.

I searched in the online stores available by HP and was unable to find this part. However, I was able to find that the part is available through HP Tech Support by calling in.
Click here to access the full list of HP Tech Support contact numbers.
The part number is CM749-60036 for the main tray assembly for the Officejet Pro 8600 Plus. This part is, currently, around $25 usd, but prices are subject to change.
Hope this helps.
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I am not an HP employee.

Officejet 8620 wireless installation issue

Hi, a few weeks ago i brough an officejet 8620 and have been able to use it over usb just fine. I have since installed wifi and wish to use the printer over the wireless network; however the print will not install. The driver package finds the printer correctly but wont install it: I have tried disabling windows firewall and AV software to no avail. I have also tried uninstalling and reinstaling the software (including restarting winsocks)

PLEASE DELETE - forgot I already posted about this issue: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-8620-AiO-Connected-to-WiFi-but-cannot-print/m-p/5017651

Auto run file for installation of HP Officejet 8500 Pro A909g Missing from driver download

I have a HP Officejet 8500 Pro A909g. I downloaded the new Windows 8.1 64 bit driver as 8.1 would not allow the scanner to operate on the existing driver. Printing was fine. When i went to install the wizard, auto run file for the wizard is missing and so the installation can not run and instal the new driver.

Hello IanHP8500,
Welcome to the HP Forums.
I see that you're having an issue getting your Officejet 8500 scanning on Windows 8.1. I will do my best to help you with this issue.
Did you upgrade to 8.1 from an older version of Windows?
If so, with it not scanning correctly. You can try just removing the HP Solution Center from programs and features.
Go to the bottom left corner of your screen right click on the Windows icon> go to Control Panel> Go to Programs> uninstall Solution Center if it's listed.
Next, instead of using the printer install wizard. Download the software from this link: HP Officejet Pro Full Feature Software and Driver. Let it run through, it should prompt to " add more software". This should allow you to reinstall Solution Center.
If you run into issues, there is something you may have to do. If you get a file missing error here, or the install hangs check your computer for the following.
McAfee Live Safe - Disable the "Realtime Scanning".
Check for and remove HPOINS*.dat or HPWINS*.dat. Here is a link to a post by JonW on how to do this: Re: installer setup hangs under Windows 8.1.
Try all of this, and let me know how you make out. Thank you for posting on the HP Forums.
I worked on behalf of HP.

Unable to Wireless Print to OfficeJet 8600 Pro with Mac OSX 10.5.8

I am running MacBook Pro with OSX 10.5.8 and I am unable to print wirelessly to my new OfficeJet 8600 Pro.
I can setup the printer just fine, but when I send a job to print, it just sits in the queu and does nothing after "processing" the pages, etc.
I've tried a few different setup installers, including this one.
It's a slightly older mac (2.3 GHz Intel Core 2 Duo) running OSX 10.5.8.
Any advice?
Thanks

Hello dpipitone,
Welcome to the HP Support Forums! I understand you are having some problems printing and scanning wirelessly on your HP OfficeJet Pro 8600 with your Mac running 10.5.8. When you installed the software and drivers for your 8600, did it tell you it was successful and print a test page? Also can you let me know the Exact model of 8600 you are using?
I would like you to follow the troubleshooting steps listed here: Print Jobs are Stuck in the Print Queue, once on this page please select your Mac OS X, and continue from there.
Let me know if this was successful, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

Hi,
I have not been able to install HP printer driver on my Mac.
printer model: HP Officejet 8600 Pro plus
operating system: MacOS Maverick 10.9.3
I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
Regards

Hi HugeLau,
I would like to help you successfully install your printer software onto your Mac running mavericks. I can't say for sure what has caused this issue, but I am sure the steps below will help you to resolve the issue;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Remove Apple HP Update
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. thanks.
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Sunshyn2005 - I work on behalf of HP

FAX Setup for Officejet 8620 -- Auto Answer & Cord "Fail"

I have encountered two issues after setting up my new Officejet 8620.
I have followed instructions for connecting the printer, using the phone cord provided by HP. Repeated tests insist "FAIL" for "Using Correct Type of Phone Cord with Fax." I have tried hard reset a couple of times with no change in test result.
The fax is working: I can send and receive faxes, but why the "FAIL"? I see from other forum messages that this is a common issue.
Second issue is that the Auto Answer is set to "ON," but the fax doesn't answer incoming calls. I get the message on the display screen giving me the options to "Ignore" or "Accept", and pushing "Accept" does result in the fax coming through, but I need the machine's "Auto Answer" function to work. The 8620 is not connected to an answering machine. It's connected directly to the phone wall jack. Also,I have disabled voicemail service on that phone line, so there shouldn't be anything interfering with Auto Answer.
I would be grateful for help resolving these problems.
This question was solved.
View Solution.

Hello @hpuser24333, Welcome to the forums
I read your post about the concerns and issues you're running into with your Officejert 8620, and I wanted to reach out to share my suggestions with you.
I would recommend a factory reset on the printer, and to run through the fax set up again. I am hoping you won't run into the same problems again however, if you do, please give us a call.
On the printer, select the Setup Menu, Tools, Restore Factory Defaults, Yes, restart the printer.
When the power is back on select Setup, Fax Setup, Fax Setup Wizard, Yes, continue through the setup.
I really hope this helps!
If you need to contact us:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 8620 pro

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