Officejet 920XL black cartridge, under warranty exploded

920XL Officejet twinpack ink cartridge, purchased 1/28/2012,under warranty until August 2013.... tried to install 1/28/2012 using HP directions, exploded, leaving 7" x 8" stain on carpet, staining fleece top, was to the side of the printer, would have also ruined that if it had been above the printer.
Beware and advise
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Hi wayn
Sorry to hear about this. I would suggest that you contact HP phone support straight away, as I believe they'll replace the cartridge for you and compensate for the damage caused. Please let me know how you get on, and if there's anything I can do to help follow up.
One quick query I have is if you removed the orange vent label (marked as 'Pull') before the shipcap?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I’ve included the link to the HP ePrint app on Google’s Play Store for you. This is just to confirm that we are discussing the same app.
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If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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