Officejet copy and scanning problem

I have recently bought a new HP Officejet 5742 printer which has no trouble printing from my computer, iPad or mobile. However, when I ask it to copy or scan a document it tells me I have a "Scanner Problem". I have been through all all the "Fix" and "Troubleshooting" solutions and there is no problem with my internet or bluetooth connections. Occasionally it has copied for me but may stop or hang in the middle of a page. I have brought the printer and computer HP Pavillion) back to my supplier and eventually they got it to work. It also worked at home for me but after a short time the problem reappeared. My system is using Windows 8.1. The message on the printer reads"Scanner Problem""Turn the printer off, and turn it on again""If the problem persists, the scanner has become damaged and cannot copy or scan" As the printer is only one month old I would be grateful for any advice you could offer. Brian.

Hi , I read your post and see that you are getting a "scanner problem" error message. I would like to help you.
The scanner mechanism bulb might not turn on when trying to scan, copy, or fax.There are two main causes for this issue:It could be the scanner bulb temperature is too low or there is an internal or external electrical malfunction. I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. Please keep the scanner lid open and then press the copy button.Check if the scanner bulb glows.Check if the scanner moves freely across the glass. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

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HP LaserJet Pro M1536 just copy and scan lines

HP LaserJet Pro M1536 just copy and scan lines
Hi, I have a problem with the multifunction suddenly.
When I make a photocopy or when I scan to PC, both the ADF glass, leaving only the lines without any image of the sheet that I'm scanning. If mold from windows instead working normally.
What might be?
Greetings.
Raffaele
HP LaserJet Pro M1536 copia e scansiona solo righe
Salve, ho un problema all'improvviso con la multifunzione.
Quando faccio una fotocopia oppure quando scansiono verso il pc, sia dal vetro che dall'adf, escono solo delle righe senza alcuna immagine del foglio che sto scansionando. Se stampo da windows invece funziona normalmente.
Da cosa può dipendere ?
Saluti.
Raffaele

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Copy and Paste Problem in Dreamweaver CS5.5

Hi All,
I saw the posts for Dreamweaver CS4 for copy and paste problems. I tried all the suggestions but to no avail. My copy and paste would not work. Then I found what worked for me...
I went to Edit --> Keyboard Shortcuts --> and I changed from "Dreamweaver Standard" to "Dreamweaver Mx2004". For the moment, it is working. I am on XP Professional.
From the other posts the suggestions were...
Switch to Classic Mode
Delete the Configuration file
Uncheck "Enable related files"
It was a problem for sure, and hopefully I won't be back for this one :-) Good luck

Hello,
The problem has been solved by over writing the � font.properties � file in jre/lib/� .
The changes given as follows:
# Exclusion Range info.
# exclusion.dialog.0=0500-20ab,20ad-ffff
# exclusion.dialoginput.0=0500-20ab,20ad-ffff
# exclusion.serif.0=0500-20ab,20ad-ffff
# exclusion.sansserif.0=0500-20ab,20ad-ffff
# exclusion.monospaced.0=0500-20ab,20ad-ffff
That is, we comment the lines having Red foreground color.

Copying and scanning 7515

Hi, I lost my directions to copy and scan and I would like if someone could text me and explain how to do these funtions. It would be most helpful! machomanmen

Hello @machomanmen , and welcome to the HP Forums!
I can see you're looking into scan and copy options. I would like to help!
I would recommend the following documents:
Copying a Multipage Original
How to Scan
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

C5280 prints black page when copying and scanning

Can anybody help please.
C5280 prints a black page when I want to copy or scan but it prints ok from the computer. The light seems to be working on it. I am unable to reinstall with the disc as the CD drive is not working now. Does it need to be reinstalled.
Thanks for any help possible.

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Black page when copying and scanning

Hi,
I have a HP Laserjet 1536dnf MFP, all was working fine until I changed the ink cartridge two days ago. Printing is fine but when I go to copy or scan I get a solid black page printed. I've checked the light goes across when copying and scanning, tried switching off printer and on again, plugged it straight in to wall and updated all HP software. Any ideas?
Many thanks
Dani

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

F4180 copy and scan button dont work

my problem is:
when i press buton copy or scan noting hapening just power buton blink one time.
I have only black ink cartrige and all print options works good.
I can scan in windows other programs
on printer icon ink (black and color blinking and copy screen showing "E"
i have new fresh windows 7 and new fresh drivers form official site. What i can do with it ?

Hello Voltiur,
Welcome to the HP Forums.
I see that you are having an issue with the Power light flashing and the printer being none responsive when attempting to scan or copy.
Here is a document that explains Blinking Lights on the HP Deskjet F4100 All-in-One Printer Series.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Windows 8 + HP Officejet 6500 E709n, Scan problem

L.s
After buying a new pc with Windows 8, the HP printer is not able to scan. After fixing the first error that occur (not recognizing the scannere at all), a new error occur. This time it says:
"The scan can not be performed because the HP imaging device in a network and is used by another program or another computer. Please try again later"
The following images with the error (in dutch)
HP Solution Center
HP Print and Scan doctor
Both are not very helpfull in solving this problem. Tried the following:
- Unistallen and reinstalling is not helping
- Turning of the router printer pc is not helping
- HP app has no scan option
It seems that there are 2 solutions:
1) Buying another printer which IS compatible with Windows 8
2) Get another OS instead of Windows 8
Both are not a real option. So, HP I hope you have a solution
This question was solved.
View Solution.

Hi Paardengek,
I would suggest doing a level 3 uninstall, restarting the Windows Installer and then reinstalling.
Insert the installation CD in the computer.
Click Cancel to close the autorun screen.
On the Windowskeyboard, press the Windows logo key, type Run and tap Enter.
Click Browse.
Find the drive that contains the software CD, and then double-click the drive.
Click the Util folder, and then double-click the CCC folder.
Double-click the file Uninstall_L3.bat .
Click OK to run the level 3 uninstall.
Restart the computer after the software removal process finishes.
In the Run window, type Msiexec /unregister,
(there is a space before the forward slash [ / ] ) and then click OK .
The Run window closes.
Then,
In the Run window, type Msiexec /regserver
(there is a space before the forward slash [ / ] ) , and then click OK .
The Run window closes.
These steps can all be found Here, but I have copied only what you need.
Now you can use the software CD that shipped with your product now to install, but for the most current software HP recommends downloading and installing the software from the HP Web site. If you have already downloaded the software, you do not have to download it again.
I hope this helps
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Fax and scan problem with Acrobat Reader DC

My Acrobat Reader just updated to the new Reader DC program, and now I cannot send any faxes that contain any PDF documents using the Windows Fax and Scan program . Has anyone else seen this problem?

Hi Pascal,
In case is you have not created the back for them before installing Adobe Acrobat Reader DC you won't be able to get them back.
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Hey, wondering if anyone can help.
I am having problems copying and pasting folders to a memory stick or an external, and get this error code up (error code -36).
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Thanks,
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Copy and paste problem with regions

I've noticed that occasionally, when I copy and paste a region within the same track, I sometimes paste twice (directly on top of the other region). Or at least that's the end result. When I realize this, I go to delete the region and then there's a region under that one.
Except, it's very long, sometimes the length of the song. This wouldn't be a problem except it's uneditable. I can't trim it, loop it, cut it etc.
Besides not pasting it twice in the first place, how can I keep this from occurring? Is it a bug? Why can't I edit the region? Thanx.

I should probably mention that this happens primarily with audio instrument tracks.

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Hello,
Just I am tring copy and paste the following text in JTextPane (jdk1.3):
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-redlotus

Hello,
The problem has been solved by over writing the � font.properties � file in jre/lib/� .
The changes given as follows:
# Exclusion Range info.
# exclusion.dialog.0=0500-20ab,20ad-ffff
# exclusion.dialoginput.0=0500-20ab,20ad-ffff
# exclusion.serif.0=0500-20ab,20ad-ffff
# exclusion.sansserif.0=0500-20ab,20ad-ffff
# exclusion.monospaced.0=0500-20ab,20ad-ffff
That is, we comment the lines having Red foreground color.

Hp prime Copy and pasting problems

Does any one know why the HP prime copy and paste function does not work properly. For example when I copy and past form the spreadsheet to the statistics 1 var app nothing happens. Perhaps there is a work around that will allow me to avoid this problem or another firmware that I can download.
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Cannot print from my computer, windows denies access to add printer, can copy and scan

dell laptop, wireless, will not let me add printer, altho it shows the printer scan and copy...........

Hi flalady,
Thank you for your response!
What happened when you tried the guide I had posted?
Do you see any error messages on the printer's display screen?
Are you able to print a test page? Video: Printing a Test Page - HP Photosmart 6520 e-All-in-One Printer.
In the meantime, please try the guide I had posted earlier, as well as the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Copy and paste problem in Netcape

I have a text field on a jsp page, sometimes(not all the time) when I copy and paste text into that field in Netscape it will add spaces in front of the text, it looks like it might be right justifying the text in the textbox. This happens only sometimes in Netscape and never in IE. Has anyone ever heard of this and if so does anyone know of a fix?

I guess one of your components (source or destination) is a textarea. It must be written like this:
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without any spaces like this:
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and without line breaks like this:
<teaxtarea>
</textarea>

Officejet copy and scanning problem

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