Officejet j4680 jams with photo paper

I have an Officejet J4680 all in one printer that will not feed HP photo paper.  The printer will print photos on 20# stationary but jams with the photo paper.  I have tried different mfg. paper without any luck. 

Same issue. Using HP Advanced Photo Paper 5x7 supposedly optimized for HP products. One sheet finally fed correctly, but then printer went back to its tricks. The paper gets pulled up around the first set of rollers, but then gets blocked from feeding under the print heads...After "printing" cycle completes, the still-blank sheet is fed to the output tray. Very nice. And, of course, a full sheet 8.5x11 photo paper prints and feeds correctly. 

Similar Messages

  • HP officejet j4680 all-in-one paper jam issue

    I bought HP officejet j4680 all-in-one two months ago from a dealer. Now it keeps telling me a "paper jam" which doesn't exist. I tried everything from the troubleshooting in HP website. The jam light just keeps blinking. Now I am so frustrated with this product.

    @CAGY, take a look at this HP link on how to clear a jam.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • HP OfficeJet 8615 wont feed photo paper.

    I've followed all the steps and suggestions I could find, including everything listed at http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/5367603/model/5385104/document/c04117836/ and the **bleep** thing won't pick up either "HP Everyday Photo Paper, Glossy, 8.5 x 11 Inches" or Staples Photo Supreme Matte 8.5x11 paper and neither will feed though the darn thing.  It feeds plain paper just fine, but refuses to do any photo paper. I'm about ready to return this worthless piece of junk.  I've worked with Canon, Brother, and other printers before and I have never run into such a poorly designed feed mechanism.

    I have found the same thing--except it will print on 4X6 card stock.  Initially it did seem to print on photo paper so I am thinking that perhaps it is the rollers that are either gummed up with ink or are worn after a while.  It seems that it also has difficulty printing thicker photo paper in larger sizes.

  • HP 6450- Stripes with photo cartridge only

    When using the #99 photo cartridge I get a stripe pattern in the light color areas. When I perform align cartridges I see some stripes in the light colors in the bottom-right patterns (yellow, light blue, pink) but not in the darker colors. I have cleaned cartridges several times and put a new one in all the with same results. When I put the black cartridge in place of the photo #99 the prints look good with no stripes. I get the same results with photo paper and regular letter paper with the  proper settings in the preferences.
    Thanks for your help.
    Vista 64, latest drivers

    Hi,
    You may use the color ink only by removing the low black cartridge.
    You may find the steps below from its user guide as a reference:
    Use single-cartridge mode
    Use the single-cartridge mode to operate the HP ENVY 4500 series with only one ink cartridge. The
    single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.
    NOTE: When the HP ENVY 4500 series operates in single-cartridge mode, a message is displayed
    on the printer display.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • New 6500A Plus-set up the e-Print. to auto select photo paper like my Photosmart

    I will try this one more time.  My issue is the printer having two paper sources like the Photosmart.  One with printer paper and a small tray with photo paper and the printer knows to print photos on the photo paper.
    The question is there any way to modify the 6500 to work the same way?

    With e-Print if the photo is embedded into the body of the email then it will print on the plain paper in your printer. If you want the photo to print on photo paper then the photo must be an attachment to the email and you need to have photo paper loaded into the printer.
    Dave M.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution.
    I am an HP employee.

  • What uses less ink, plain paper fast draft, or photo paper best.

    What uses less ink, plain paper fast draft, or photo paper best.  I'm not looking for quality, just less ink used.  I also used photo paper, then selected plain paper fast draft.  Not great quality, as expected, but still looking to use less ink.  My guess is the plain paper uses more, because it is more porous. My printer is an hp Deskjet 2050.  My operating system is, 64-bit Intel Core I-7-2670 QM.
    Thank You for any assistance
    emt1d
    This question was solved.
    View Solution.

    The printer will put droplets of ink on the page based on what it detects the media is (for printers with "Automatic" as a paper type) or the specified media in the driver.
    If you select plain paper, draft and print on photo paper it would use the same amount of ink as if you put in plain paper.  The results are likely to be very very poor if you do that, for several reasons:
    The pigmented black ink is not compatible with photo paper, it will not dry properly.  When photo media is selected the printer will not use the pigmentd black ink even to print text, it will mix color to make black.
    It takes much more ink to give proper photo settings on photo paper as compared to plain paper.  Using plain paper draft settings is likely to result in an unusable photo paper page, ruining a $1 sheet of photo paper to save a $0.20 worth of ink - not a good tradeoff.
    If you plan to print a lot of photo's you might consider a printer that uses the HP Ink advantage subscription service.  This service is based on pages printed, and they count photo pages the same as plain paper, even though a full page photo may use 10x or more the ink of a plain paper text page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart B210a will not print black ink on plain paper... only on photo paper.

    Hi, I have an HP Photosmart B210a that wont print black ink.  I have used a whole set of ink cartridges by cleaning the print heads, allignment etc.  I just installed ALL NEW cartridges and the sae thing is ocurring. I have replaced plenty of cartridges and am experienced.  Just all of a sudden one day the printer stopped printing black ink on plain paper documents like with MS Word, excel and PDF, etc.  It's not set to greyscale either, actually it wont even print grey!  However, if I go to a photo with plenty of black in it, it will print it JUST FINE!!!  I'm at my wits end! I have followed EVERY head cleaning advice in the forums but it will not print black in except on photos... Please help!!!!

    The document here may help, although you have likley already done most of the steps.  Be sure to check the vents.  If the above does not resolve black not printing on your Photosmart b210a the post here may help.
    The black cartridge uses pigmented ink which is not compatible with photo paper.  Although the printer appears to be printing black properly on photo paper it is actually using color mixed together to produce black in this case.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Black ink rubs off photo paper

    I have a HP Photosmart C4480 All-in-One. When I print anything on photo paper using the black ink it rubs off the paper. It is a genuine HP 74 cartridge. It makes no difference how long I have left the printed paper to dry. I have seen other posts about this problem but with different printers to mine. Is this an ink problem.? Has anyone encountered this also.

    The pigmented black ink in the 74 cartridge is not compatible with photo paper.  If you select the proper paper type in the driver settings the black cartridge will not be used, it will automatically use the 75 color cartridge to print the black areas.  For better prints with certain photo's (such as B&W or prints with detailed very dark areas replacing the 74 with a 99 Photo or 100 Photo gray cartridge could give better results.  See the information here for more details of the various options.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

    1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
    2.-OS: Windows 7-64
    3.-No error messages
    4.-No changes have been made
    5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much  wasted ink .
    I've been using "hp premium plus glossy photo paper" and getting very dark photos.
    Before this printer I used a Deskjet 5550 with the same paper and getting great quality. 
    Thank you. Luis Cuenca 
    This question was solved.
    View Solution.

    HI cuencaky,
    Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer. 
    This type of paper is known to work very well.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • How do I print informatio​n on envelopes with the HP Officejet j4680 All-in-one​?

    I want to print information at the back of small envelope how do I set the envelop up to print?

    Hi @RCCG_Power,
    Welcome to the HP Forums!
    I understand that you are wondering how to print envelopes with your HP Officejet J4680. I am happy to look into this for you!
    Some questions for starters:
    What is the size/type/weight of the envelope you are using?
    What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos. 
    Please, take a look through this guide, 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing, select your Operating System, then printing envelopes.
    For future reference, here is your printer's user guide.
    Hope this is helpful!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Where to load photo paper on my new Officejet Pro 8600

    I just set up a new Officejet Pro 8600 e-Print All-in-One Printer. The salesman told me that photo paper is loaded in the tray on the top of the printer. I tried that and have been unable to get the printer to use that paper, it goes to the paper tray on the bottom of the machine. When I placed the photo paper there, the printer would not load the photo paper and displayed an "out of paper" message. I would like to print an 8x10 photo. I am using Windows 7 and have tried printing from both Windows Media and Adobe Photoshop Elements 9, both in 64-bit. Any help available will be greatly appreciated. I am trying to print from an emailed photo of my husband's mentor, who passed away last week. Please help me.

    Hi,
    My suggestion: Use HP Photo Creators, this software is tailored to use on HP printers. Here is how, from page #26 of its manual, one point to note: point #4.
    Load cards and photo paper
    To load cards and photo paper Use these instructions to load photo paper.
    1. Pull out Tray 1.
    2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.
    3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray.
    4. Pull out the extension on the output tray.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Photosmart 7515 jams using Kirkland (Costco) glossy photo paper

    I have used other photo papers in the past including HP.  But this time I purchased a package of Kirkland Professional Glossy Inkjet Photo Paper.  After starting a print job, the paper starts to feed and then jams.  Once it actually printed, but the print was about half off the paper.  The other attempts all jammed.  I ruined 5 sheets so far with no success. This Kirkland paper does not seem any different from the others used.  Is there something wrong with the printer?  I don't have a different paper to try at the moment.

    Hi , Welcome to the HP Forums! I see that your HP Photosmart 7515 is jamming when using Kirkland (Costco) glossy photo paper. I am happy to help!  It is possible, that this type of paper may not be supported with this printer. In order for me to find out, I will need to know the size and weight of the paper you are using. In the meantime, please try the steps in this paper jam guide. A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. Hope this guide helps, and hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • Loading photo paper for the 8610 Pro Officejet

    Purchased the 8610 Office Pro yesterday. Cannot get photo paper to work. Printer tells me I am out of paper. What a joke. Whyn isnt there another tray for the photo paper. Very inconvenient to have to move paper around. Project manager is a nut. My last HP product. Please help

    Welcome to the HP Community , I saw your post about the "Out of Paper" error you are seeing and wanted to reach out with my suggestions for you! Click this link and troubleshoot the issue to start with: An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series If the error continues, contact HP directly to see about a replacement unit. Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone number
     Case number and phone number appear.  Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

  • Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

    For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
    I am running Windows 7 64-bit
    No error Messages
    New Printer setup
    I do not see photo paper as a paper choice for in Tray 1
    This question was solved.
    View Solution.

    Hi FrancoArdito,
    Follow the steps below to print photo from Tray 1
    1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
    2. Open printer preferences from the printing application program
    3. Click on Paper/Quality tab
    4. Select the Paper Size, Media Type, and the the Paper source
    5. Click Ok to save the settings, and then print from the application program.
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Officejet Pro 8600 (N911a) will not feed photo paper - Definitive Answer!!!!

    DUST IS THE CULPRIT!
    As per the HP support page for this specific problem, cleaning the rollerhead (The rubber part of the pick roller), is the solution.  
    HP Solution here (with pictures).  
    The specifics are found under the heading: 
    Solution four: Clean the paper rollers
    My printer was able to pick up regular paper, but not photo paper.  I updated all drivers (they automatically update weekly).  I tried every combination of paper in the tray: 1 sheet of photo paper, a large stack of regular paper with 1 photo paper, large stack with 5 sheets of photo paper.  Every combination failed, and the best it got was 1 page of photo paper with the next sheet underneath also coming with it.  
    I put the thing on its side, and used RUBBING ALCOHOL, (not water as they suggest... rubbing alcohol is much better for electronics, and pretty much any cleaning application.... evaporates very quickly), with a true lint free cloth.  Went over it several times with the cloth, rotating while cleaning, and used an AIR DUSTER to clean out the internals, and dry off the PICK ROLLER.  
    I RESET ROLLER POSITION to the original place, as shown in the HP Photo on support page.  
    Lastly, ONE SHEET OF PAPER at a time.  
    It took all that, and I'm still not happy with HP for this massive oversight... but it got my photos printing again.  Hopefully it will for you too!!  

    I managed to find a temporary solution as i need to print a photo urgently :
    I sticked a piece of scotchtape along the top border of the paper (on the back side) and then it could feed. And i don't know why, but after this first print with scotchtape, the next photo papers would feed normally.
    I hope it helps you guys. See the picture:

Maybe you are looking for