Officejet j6400 drivers installed, printer offline

yes I purchased a new acer with windows 7 wireless, my he officejet j6400 disk said it did not support win 7 so downloaded and installed with success however at first said old computer wireless ip address conflict, now says printer off line

Hi rockyp,
Please download and run the Print and Scan Doctor from the link below. Let me know what errors you receive?
http://www.hp.com/go/tools
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

  • Officejet J6480: Drivers Installed, Printer Offline

    I have been having this problem for ages with my OfficeJet J6480 since the newest update of Solution Center 13.0, which has since caused a lot of grief for both network printing and Scan To issues on my mothers Aspire 6530 which has Vista 32 Bit on it. My machine which is a custom built Asus P5N-D with Windows XP 32 Bit on it works flawlessly with the printer wirelessly and has no problems with Scan To features.
    I have reinstalled and scrubbed the drivers so many times, plus a reformat. When the installation occurs the printer works perfectly, then later the printer cannot come online wirelessly with my mom's Vista machine. 
    The only issue I can find is that in the Vista Control Panel under Printers is that the J6480 is seen as Offline, and to get the printer Online, I would have to right click on the printer and select "Use Printer Online." This fixes the issue until the computer gets shutdown. I don't know what to do and it is really bothering my mom.
    Here are the Network Diagnostics for both computers:
    Windows XP Asus P5N-D
    Dumping Diagnotic Info started at 2010/01/02 11:14:08
    ****CNDUMasterData:: DumpStores() started *****
    ****m_pNetworkStore->Dump() started *****
    Network Data from CNetworkStore
    Hostname: kenstermain
    IP Address: 192.168.0.199
    Connection Type: Wired
    Signal Strength: 0
    Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    Computer MAC: 00:1F:C6:EA:*:*
    VPN Connection: No
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    Router MAC Address: 00:24:01:68:*:*
    Is Network Connected: Yes
    Is Internet Connected: Yes
    ****m_pNetworkStore->Dump() finished *****
    m_wlanNetworkMap contains 0 wireless devices
    ****m_pWlanNetworkStore->Dump() finished *****
    Network Node:  #1
    MAC Address: 00:00:01:68:*:*
    Hostname: [Unknown]
    IP Address: 192.168.0.1
    Network Node:  #2
    MAC Address: 00:00:C6:EA:*:*
    Hostname: kenstermain.phub.net.cable.rogers.com
    IP Address: 192.168.0.199
    Network Node:  #3
    MAC Address: 00:00:4D:B2:*:*
    Hostname: MARJAKIRVES-PC
    IP Address: 192.168.0.253
    Network Node:  #4
    MAC Address: 00:00:64:40:*:*
    Hostname: HP3DCC58
    IP Address: 192.168.0.254
    Device Friendly Name: HP Officejet J6400 series
    ****m_pNetworkNodeStore->Dump() finished *****
    ****CNDUMasterData:: DumpStores() finished*****
    Windows Vista Aspire 6530
    Dumping Diagnotic Info started at 2010/01/02 11:16:46
    ****CNDUMasterData:: DumpStores() started *****
    ****m_pNetworkStore->Dump() started *****
    Network Data from CNetworkStore
    Hostname: MarjaKirves-PC
    IP Address: 192.168.0.253
    Connection Type: Wireless
    Signal Strength: 84
    Adapter: Atheros AR5B91 Wireless Network Adapter
    Computer MAC: 00:23:4D:B2:*:*
    VPN Connection: No
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    Router MAC Address: 00:24:01:68:*:*
    Is Network Connected: Yes
    Is Internet Connected: Yes
    ****m_pNetworkStore->Dump() finished *****
    m_wlanNetworkMap contains 3 wireless devices
    Wireless Device #1    SSID : Kirves
    Wireless Device #2    SSID : Wireless2
    Wireless Device #3    SSID : clyde
    ****m_pWlanNetworkStore->Dump() finished *****
    Network Node:  #1
    MAC Address: 00:00:01:68:*:*
    Hostname: [Unknown]
    IP Address: 192.168.0.1
    Network Node:  #2
    MAC Address: 00:00:C6:EA:*:*
    Hostname: KENSTERMAIN
    IP Address: 192.168.0.199
    Network Node:  #3
    MAC Address: 00:00:4D:B2:*:*
    Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
    IP Address: 192.168.0.253
    Network Node:  #4
    MAC Address: 00:00:64:40:*:*
    Hostname: HP3DCC58
    IP Address: 192.168.0.254
    Device Friendly Name: HP Officejet J6400 series
    ****m_pNetworkNodeStore->Dump() finished *****
    ****CNDUMasterData:: DumpStores() finished*****
    Dumping Diagnotic Info started at 2009/12/16 21:39:13
    ****CNDUMasterData:: DumpStores() started *****
    ****m_pNetworkStore->Dump() started *****
    Network Data from CNetworkStore
    Hostname: MarjaKirves-PC
    IP Address: 192.168.0.253
    Connection Type: Wireless
    Signal Strength: 94
    Adapter: Atheros AR5B91 Wireless Network Adapter
    Computer MAC: 00:23:4D:B2:*:*
    VPN Connection: No
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    Router MAC Address: 00:24:01:68:*:*
    Is Network Connected: Yes
    Is Internet Connected: Yes
    ****m_pNetworkStore->Dump() finished *****
    m_wlanNetworkMap contains 2 wireless devices
    Wireless Device #1    SSID : Kirves
    Wireless Device #2    SSID : Wireless2
    ****m_pWlanNetworkStore->Dump() finished *****
    Network Node:  #1
    MAC Address: 00:00:01:68:*:*
    Hostname: [Unknown]
    IP Address: 192.168.0.1
    Network Node:  #2
    MAC Address: 00:00:C6:EA:*:*
    Hostname: KENSTERMAIN
    IP Address: 192.168.0.199
    Network Node:  #3
    MAC Address: 00:00:4D:B2:*:*
    Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
    IP Address: 192.168.0.253
    Network Node:  #4
    MAC Address: 00:00:64:40:*:*
    Hostname: HP3DCC58
    IP Address: 192.168.0.254
    Device Friendly Name: HP Officejet J6400 series
    ****m_pNetworkNodeStore->Dump() finished *****
    ****CNDUMasterData:: DumpStores() finished*****
    So is there any way I can fix this issue.
    Thanks and Regards,
    Ken Sullivan
    My Desktop
    MOBO: Asus P5N-D
    CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
    GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
    RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
    PSU: PC Power and Cooling 750w Silencer
    LCD: BenQ E2200HD
    Printer: OfficeJet 6480
    My Laptop: Dell Inspiron 2200
    Mom's Laptop: Acer Aspire 6530
    This question was solved.
    View Solution.

    I have a couple of general recommendations:
    1) From the D-Link DIR-655 WIRELESS SETTINGS -> Manual Wireless Network Setup:
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    2) From the PC, uninstall the HP Customer Participation Program (if it was installed).
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Officejet Pro 8600 - Use Printer Offline

    I am unable to access the document you posted from the above link.  i have been searching the forum and all links i can find related to the HP office pro 8600 being "offline" or "device not found" are invalid.  can you please help me?? i need to scan a document and the printer cannot be found on my computer.  this has happened before, but i can't remember what i did to fix it.

    Hello @Des111654,
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    If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
    I will watch for your reply, please let me know the outcome.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • I have an Officejet J4680 that shows Printer Offline

    It is connected via wireless with a static IP that the techs at HP assisted me in the set up.  If I power cycle the printer, it comes on line for approximately 30 minutes then goes offline and needs to be cycled again. 

    Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Lexmark Optra S 1255 and mac 10.6.8--not working?  I have a 1284 cable, installed drivers, but it just swirls and states "printer offline"?  Anybody?  I really like this old laser printer.  thanks for looking

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  • Officejet 7310xi does not print two-sided automatically after installing Windows 8.1

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    View Solution.

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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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    Although I am an HP employee, I am speaking for myself and not for HP.

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