Officejet J6415 ink level indicator

Hi,
I had a J6413 which was getting the "scanner failure" message. Took it in for repairs and got a J6415 as an exchange unit.
The problem now with the J6415 is that the ink level indicators on the control panel or via the HP Device Manager (on Mac) does not show the correct levels.
The black cartridge was almost empty. When I inserted it, it showed as full on the control panel and via the device manager software. After doing some research and contacting HP Support, I did a partial reset. This caused the ink level indicator on the control panel to show as a "?", for color and black. Both levels then appear as empty via Device Manager. A full reset changes the levels to full again, on both the control panel and Device Manager software.
Any ideas? As a last resort, I will take the printer back, but that leaves me without a printer until it gets repaired. Been trying to find a solution before having to take the printer back. The person I spoke to at HP Support suggested that I should use the printer as is, and maybe the ink levels will show correctly after a while. Doubt this will change anything.
Using the printer showing the "?" now. Tried partial resets (# & 3), full resets (# & 6), and the power cycles, but no luck. The levels have changed between full and the "?". 
Anybody else experienced the same, and more importantly found a solution, other than taking it back for repairs?
Thanks:-) 

Just configure your printer again.Uninstall your driver and then again install it.You may be get your solution.

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