Officejet J6480 All-In-One Printer

I just bought a new Dell tower with Windows 8.1. When I was installing the printer's software, it told me that I needed new software for a 64 bit computer, which I found online. Everything seemd fine for the type of documents I first printed. However, when I attempted to print a document created with Microsoft Works, I would get an error message telling me to clear a paper jam, even though the printer would kick out a blank sheet of paper.
I would always check to make sure there wasn't a jammed piece of paper, even though I knew there wasn't one. Three times I unplugged both the power and USB cords, and still it would not print. I finally created a new document from a blank letterhead page, then copied and pasted the content of the first document. That new document printed. However, this afternoon, when I attempted to print another Works document, I got the same paper jam message, even though it kicks out a full sheet of paper. I tried my same fix, creating a new document, but this time, I got the error message.
This afternoon, I downloaded HP's Install Wizard and Print And Scan Doctor. Both told me nothing was wrong. I then uninstalled and reintalled the printer's software. Again, I get the same paper jam error message, though the paper does not jam.
I am able to print documents created with Quatro pro though, with no problems. Thinking the problem has to be with Works, yesterday, I uninstalled and reinstalled that program, which did no good. A thought did occur to me right now, I use Works 9, an outdated program (I know, I'm probably the only one still using Works and Quatro pro). Could this be the problem?

Hey there @GnirpsNevets , welcome back to the community
Yes, using Microsoft Works could very well be the issue. You have tried all of the troubleshooting for the printer that I would have suggested to you in hopes to have it working for your however, it's discontinued and support on it seems scarce.
Check out this alternative from Paul_Tikkanen to see if that helps:
Re: Microsoft Works
Best wishes!
R a i n b o w 7000I work on behalf of HP
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Having problem with my hp officejet j6480 all-in-one printer

i am having problem with my HP officejet j6480 all-in-one printer it prints very slow
the operating system is windows 7 32-bits i download full driver software but that did not fix the problem
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Hi - Does it print slowly from all applications or just certain ones? In either case, you can try following the steps in this document.
In addition, try going into Control Panel, Printer, right click on the printer and choose Printer Properties. Click on the Advanced Tab and select Print Direcly to the Printer.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

I have 1 HP Officejet J6480 All-in-one printer, when I print a page off of the net, it only prints o

I have 1 HP Officejet J6480 All-in-one printer, when I print a page off of the net, it only prints one top line (ex: Page 1 of 1) and it only prints the footer. It does the same with my HP Deskjet F4100 series printer.

Call and/or check HP Support website for updated drivers. You can also check KB Articles: http://support.apple.com/kb/HT3669 Printer and scanner software available for download
and http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
What to do when you can't print

Wireless setup problem for HP Officejet J6480 All - in - One printer

I can not get my printer setup wirelessly. When I send a print job to it, the message comes back, printer offline.
I can hook up the USB cable and it prints fine. I installed the software on my IMac as instructed. I used the HP Printer manager. My IMac is setup with the airport and I have a wireless router.
Through the setup button on the printer I printed off the "wireless network test report" and the "HP network configuration" page. They show no errors.
Can anyone help me out?
I need to be able to wirelessly print from my IMac, a Gateway desktop, a Dell laptop and a Toshiba laptop.

connecting Wireless to HP j6480 printer
Problem is when I go to menu and press wireless network printer option. It’s just press menu then use the arrow keys on each side of the OK button. Then press down to Wireless Network Wizard. Press the OK button. I think the Wireless Network Wizard is the third option down when you are in the Wizard. It will then ask you for the wep for your router. I have the Verizon Jet pack from Verizon. But I assume you could use any router. My router wep was all numbers for example 99000627xxxxx all numbers. I tried and tried and kept putting in the wep but it kept coming back wrong wep code. What I did not watch was the numbers I was putting in were wrong. For example when I was putting in 990000627XXXXX that was not being put in. What was being put in was something like ypt$&^ etc. I did not know when you were putting in the numbers you had to keep pushing on the 9 key until a nine came up, then it would go to the next number you had to put in. You had to do the same for the second, third, fourth and etc until you entered all of the code. Then the wireless router connected. Why does someone not tell you that.

Officejet J6480 All-in-One Printer prints document leaves "error sent to printer" message in que.

I have an officejet 6480 connected wirelessly that I'm printing to from an eithernet connected computer running Windows 8. When I print a document from various programs (notepad, adobe, outrlook, etc.) the document prints OK, but I'm left with a message in the que under status that says "error - sent to printer". 8/2 is listed under pagesand I'm printing a two page document. I've run HPSSdr and it says errors were found and it clears the que, but the next time I print I have the same problem. The printer is connected to an Actiontec PK5000 wireless/eithernet DSL modem/router. It is a securred router with a WEP password. When I do a test print from the HP software it clears OK, but it leaves the other message in the que. I also ran SFC /scannow, which didn't find any problems.
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The problem seems to have rectified itself. I did a system restore to before the last required updates and still had the problem. I reinstalled the updates that were removed and the problem seems to have gone away. I had to turn off and back on the printers wifi connection because I was getting a printer unavailable message. After all that it seems to be working now.

Cartridge door on officejet j6480 all-in-one printer

the cartridge door on my officejet printer has come off/out of the back hinges and no matter what I do, it won't reconnect or close. Any thoughts?

I opened my cartridge too far and it came off its hinges. How do I get it back installed ? There appears that nothing is broken.

How to download hp solution center for windows 8.1 on officejet j6480 all in one

I would like to install HP Solutions Center on my new HP computer which has Windows 8.1. My printer is HP Officejet J6480 all in one.

Hi,
Please download the following software and drivers, save on your computer (remember where) and double click the downloaded file to install:
http://ftp.hp.com/pub/softlib/software12/COL31995/mp-109977-2/OJ_AIO_J6400_Full_Win_WW_140_408-4.exe
Regards.
BH
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Communication Failure With HP Officejet J6480 All-In-One

I bought a new printer, an HP Officejet J6480 All-In-One, and set it up with my PC.
Then, I set it up with my mac. I get this error: "Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."
I recently bought an Epson printer but returned it cause it was too slow. That printer gave me a similar (maybe the same, I don't remember) error. I can scan and check ink levels but I can't print. I'm connected by USB by the way.
What's wrong? I downloaded the latest drivers and software yesterday. Why can't I print?

And on HP Photosmart C7280 All-In-One.
I've got mine connected to the network on Ethernet - figured that would be less problematic than wifi - and my MacPro can see everything about the printer, just not print to it. This includes the C7280's built-in webserver which - like alot of SOHO routers - gives you a web-based interface to the printer's configuration and status. Everything on that page looks right-on, but no printing.
The printer's copy and fax functions work, and I can even scan images and save them across the network onto my machine, so the printer is already interoperating with the network to a high degree, just not printing.
Like alot of people, I bypassed the HP driver CD and downloaded a fresh software package yesterday from HP's site (200MB+, ***?), which is what I used to configure my system. As far as I could tell, there appear to be no firmware updates available for this printer. MacOS "Software Update" doesn't offer any printer driver updates - I'll try the posted link to Apple's site next.

HP OFFICEJET J4580 ALL IN ONE PRINTER

I AM STAYING AT MY DAUGHTERS WITH MY LAPTOP, AND NEED TO KNOW HOW TO INSTALL HER HP OFFICEJET J5480 ALL IN ONE PRINTER, SO I CAN PRINT WITHOUT HAVING TO E-MAILING TO MYSELF, AND THEN PRINTING OFF THE E-MAIL..I DON'T KNOW A LOT ABOUT COMPUTERS OR PRINTERS, SO PLEASE MAKE ANSWER AS BASIC AS POSSIBLE

Hello HOWIERD. I understand you would like assistance on installing the printer on your daughter's computer. HP contains this website which will assist you with installing the printer: http://www8.hp.com/ca/en/support-topics/printer-installation/install-download-printer-drivers.html
Please let me know if you found this useful or not. If you require further assistance, I will do my best to assist you.
Mario
I worked on behalf of HP.

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
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Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
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HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1)?

Printer Model, Notebook or Desktop Model Number: HP Officejet J4680 All-in-One Printer
Operating System (including service pack revision): Windows 7 64-bit Home Premium Service Pack 1
Error messages: None
Recent hardware or software changes made to the system: None
Problem Description: HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1) and a new printer appeared: HPD8D625 (Officejet J4680 series). I don’t know how this all came about or why?
I used the HP HPD8D625 for a while but it took a long time to began to print and only buffered a small amount. I went back to my stand by printer, but know my wife want to use the wireless network to do her printing, so I have to fix it.
Connection Method: Wireless
Diagnostic Summary
Troubleshooting performed: Yes
First Wireless Network Report:
Everything: Passed
Signal Strength: Excellent
Other networks detected matching your network name (SSID): No
Configuration Summary
Network Name: Correct
IP Address: Correct
Config Source: DHCP
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
Second Wireless Network Report:
Network Name: Was different
Of course that disrupted the whole report.

BH
Thanks for responding. What I did today was hard wire the printer to computer. then was able to get my original printer icon back and it was set as the default printer. I deleted the other icons, they were ghosted and I didn't what to use them. the one was a online printer going back to HP. Now I have to got my son to fix the remaining problem I have, with my messing around I somehow change the Network Name on the printer. He is a computer eng working on high tech cameras and also is the administrator of my machine. He has me locked out of administrative rights and for good reason, I wrecked a couple computers and when he built this one for me that was the rule. There is a little info that I don't have to finalize the last step in changing the Network Name back. I have run the printer from the printer control panel and it did find the correct Network and Network Name but is seemed like that is far as I could go. So I'm not that far from completing this project.
LH

HP Officejet 4630 all-in-one printer Cancels Print in Middle of Job

Hi,
I recently bought an HP Officejet 4630 all-in-one printer, and it automatically cancels jobs in the middle of printing. The computer I am using is an HP Envy dv7 with 64-bit Windows 8, and I am printing over a wireless network connection. My computer receives an error that HP Officejet 4630 series couldn't complete print and the printer simply says canceling. I have tried all the steps in the troubleshooting sections, both for printing issues and network connections. I've uninstalled and reinstalled the software multiple times, I've established a manual IP, and everything else, but nothing seems to work. It also seems to have the issue when using HP ePrint. It happens in all sorts of programs and formats such as word, pdf, and html. Unfortunately, I did not receive a USB cord, so I can't see if that will fix the problem at all. Hopefully somebody can help me with this, otherwise it's obvious that there's a problem with the actual printer I got and I'm going to have to get something else.
Thanks
This question was solved.
View Solution.

This is how I fixed it:
Find out what the IP address is that your printer is using.
Then go to control panel and click on "View Devices and Printers".
Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see some tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port". A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
Your computer should find your printer.
Click "Apply" and your printer should work correctly.

I have an HP Officejet 7210 all in one printer, have loaded Printer Pro to IPad, get successful test pages in the Print Pro App but can't print emails (or anything). error message is No AirPrinter found. How can I get connected?

I have an HP OfficeJet 7210 all in one printer, have loaded Printer Pro and had a successful test while in Printer Pro. When I try to print and email I get NO AIR PRINTER message, How can I connect my printer to my IPad and print emails.

Welcome to Apple Support Communities.
If you're using the Printer Pro app, you're not going to use AirPrint services.
They are not the same thing.
Are you using the 'Open In' option to get the email into Printer Pro for printing?
http://itunes.apple.com/us/app/printer-pro/id393313223?mt=8
Once installed, Printer Pro appears in the "Open In..." list on your device. This lets you print documents from Mail, Safari, ReaddleDocs and many other applications on your iPad that supports this function.
Using "Open In..." approach you can print files from many popular online storages: Dropbox, MobileMe iDisk, GoogleDocs. It just a matter of several taps to download your file via free Dropbox, iDisk or Google Docs application and send it to printer.

HP Officejet J4550 All-in-one printer Unable to print pages/photos from system request !

I have an HP Officejet J4550 All-in-one printer that I had set p when I bought my new Acer system with Windows 7 installed and had no problem from the beginning to set-up the installation and have it running as My Default printer and has worked fine up until now ; when all of a sudden the system ;when I go to print a page/photo brings up the set-up - shows the printer as Default and then when I run PRINT...there is No page/photo printed out ? I have tried to run the Diagonistic software and shows the printer as Default and No problems and yet still delivers No Print out ? My system has had All up-dates automatically installed up till this point ...So I not being a Techie ,do not know what or where to look for help to resolve the issue next ? Anyone able to tell me what to look for to do or how to resolve the issue or do I need to just Un-install the printer and Re-set it up again ?? I have tried to look at all places on HP ;but it does not even show my older HP Officejet -J4550 - All-in One Printer ? Just keeps referring to HP Officejet -4550 ? Loooking for any answers ! Thank Yopu ,JS

Hi jspin3,
I'd like to help. For now, I would hold off on the uninstall and reinstall. Can you answer some questions?
Is the printer connected by USB, Ethernet or wireless?
Do you get any error messages?
Does a blank page come out or do no pages come out when you try to print from the computer?
If you put a document face down on the scanner glass, are you able to make a photocopy?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? Click Here
If you print a Self Test Report, do all of the colors print?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

My PC can't stand the connection to HP Officejet 4630 all-in-one printer

Hi everybody,
I got a HP Officejet 4630 all-in-one printer, i manadge to connect it to the network. I select a static IP and i can reach the printer through the browser.
I can add the printer to the PC, the system can find it after few second od scannig, and than i can print a test page.
The problem is that if I reboot the PC or the printer, or both, i can' print no more.
The icon of the printer in the "device and printer panel" is blurred with the green thick, but i can still reach the print through the browser and i can print with the ePrint.
If I use the "problem solving" service of Windows, it can't find any problem. But i can't still print.
I don't know what to do, it seems a problem of the computer (i even tryed to turn off the firewall but it doesn't change anything)
Is there someone that could help me?
Thank you so much

Hi @poporni,
Welcome to the HP Forums!
I noticed that your HP Officejet 4630 keeps losing the wireless connection on Windows 7. I am happy to look into this connection issue for you!
Please, take a look through this guide, Printer Does Not Maintain Wireless Connection.
Tips for troubleshooting wireless connection issues
The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.
I would also recommend, our HP Wireless Printing Center - Troubleshooting Issues website.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet J6480 All-In-One Printer

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