Officejet J6480 - Always prints unwanted copies, Windows 7

Concerning the HP Officejet J6480 All-in-One:
Everytime I print a document, it always prints 4 copies even when I specify only 1 copy. Amidst the printing, I always have to manually cancel the print after the first copy is finished. It's also strange because, suppose that I'm printing a 1 page document, in the printer status window, the number of pages reads "4/1".
So, I recently switched my desktop and laptops computers to Windows 7 from Vista. Both machines now have this issue. One machine has Windows 7 64-bit and the other 32-bit. I've ensured both machines have the correct driver installed.
Any solutions?

For the quick solution(it sounds like you may be in a hurry)...
Use the "Windows Fax and Scan" Program. This will find the scanner, and you can run the Scan job and save it to My Documents->Scanned Documents...
Here is a reference on the Windows Scan: http://windows.microsoft.com/en-US/windows7/Scan-a-document-or-photo-with-Windows-Fax-and-Scan
For the long term solution: I would really try getting it working with the HP recommended software found at: http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId...
Uninstall the old software, uninstall the printer.
Then first start by installing the software and do what the software tells you to do. I have found these OfficeJet devices to be picky on the order things are done.
Hope it helps.
--My comments do not represent HP, just myself.

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View Solution.

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Printer: Officejet 6500 (wireless network connection)
OS: Windows 7
Sometimes when I send a job to the printer it prints multiple copies.
It is totally random and I haven't been able to determine a pattern. It happens from different programs, but not always.
As an example last week I came to the HP site and saw the notice about the forum today. I decided to print it to have as a reminder and I stoped the printer after 3 copies.
Usually it prints 2, but sometimes 3 - and of course, sometimes just 1.
I have check to make sure that when sending the order to print it only says one.
Any ideas?
Thanks

Have you tried the solutions on this thread?
regards, CF
I work for HP and hope to make your day Sproutastic!

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This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
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Officejet J6480 - Always prints unwanted copies, Windows 7

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