Officejet j6480 loses wireless
A little over a year ago I was participating in a conversation on the officejet 6480 all in one printer. At first boot the wirelss was up but eventually connection was lost. Myself and others in the forum were having the same issues. I was wondering if anyone ever came up with a solution. Am now with windows 7 and am still experiencing it. TIA
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Similar Messages
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I am a new iPad (wi fi version) owner but not the new iPad 2. I have a home wireless network and have a HP Officejet J6480 wireless printer. I print from my iMac and Powerbook directly using the wireless network and want to print directly from my iPad also. Do I need a special app for this or can I do this with something already "built-in" to the operating system of the iPad.
Welcome to Apple Support Communities.
If you're comfortable going 'under the hood', this thread originally started in November 2010 contains a minor tweak to OS X that might work for you:
https://discussions.apple.com/thread/2658720?threadID=2658720&tstart=0
It allows devices on iOS 4.2 or newer to print to shared wired and wireless printers as long as the Mac is on and awake. -
How do you change the wireless setting on an Officejet J6480 from offline to online?
I am using an airport express router with Mac OS Snow Leopard, and I cannot seem to get the wireless function to work with my officejet J6480. I installed it, setup the IP for the printer, added it to my printers list and printed one document. Then, I tried an hour later, and it said it was offline. I connected to the IP and verified everything, and yet it will not print. Can anyone help?
Is the HP software marked as being compatible with Snow Leopard? If not we will need to remove it in a special way. Please advise.
In the mean time, let's reserve an IP address for your printer in the Airport:
1. Print a Network Config Page from the front of the printer
2. Open Airport Utility (Applications > Utilities)
3. Choose your Airport, then choose Manual Setup.
4. Choose Internet along the the top, then DHCP the tab.
5. In the bottom box (DHCP Reservations) choose the plus sign to reserve an IP address.
6. Type in a Description, like "OfficeJet 6500", then choose MAC Address, then Continue.
7. Type in your printer's MAC address, the IP you want to give it (current one is fine), then Done.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Connecting officejet j6480 to new wireless router
We have an officejet j6480 all in one and we recently changed wireless routers and now the computers cant find the wireless printer. How do we get the computers to recognize the printer or visa versa. Thank you
This question was solved.
View Solution.The printer can be associated with the new router by using the wireless setup wizard. Press the setup button and navigate to network and then the wireless setup wizard. You have to know the SSID of the new router and also any security settings.
Another method is to use the software CD on the computer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01311135&tmp_task=setupCategory&lc=en&dlc=en&cc...
Have you setup or changed the default SSID and security settings on the new router?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution" -
HP Officejet Pro 8500 Wireless A909g Loses Connectivity
[posted on behalf of another user]
Problem with HP Officejet Pro 8500 Wireless A909g
New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins. If you power off the printer it will re-connect. Energy Saving feature has been disabled.
When the printer is off-line, I cannot ping it nor reach it by http interface.
The router is a Belkin-N+ router, WPA-PSK security.
The printer is at address 192.168.2.4 and is static in both the Router and the printer.
The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
The printer says it has a connection strength of 5, and always shows itself connected.
The printer does not reconnect, unless you power cycle it.
If the printer is pingable then everything works fine, when it is not nothing works. The fact that it works when it is on-line makes me believe everything with the network connection is fine, other than the possibility that there is a signal problem. But since other devices with b cards, connect to the router with no problem, and the printer reports a strong connection I do not believe this is the problem.
I currently have a script running that pings the server every minute and it still disconnects.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--VUnfortunately, you are not alone. Search the forums for this problem and you will find several threads. Based on being involved with several of those here is what I recommend:
1. Connect with Ethernet cable if you can. Your problems will likely disappear.
2. If not, try changing the wireless channel to 1 or 11.
3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
4. You can try this firmware update, but it does not list this as a fault it corrects.
Let's try those and go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Officejet J6480 prints but can't find scan device on mixed wireless network
My Officejet J6480 all-in-one used to work on my network connected to my 32 bit Vista HP laptop along with my 64 bit Win 7 HP laptop. It degraded last fall. It still prints from both laptops and scans from the Vista laptop. When I restart the Win 7, I get an error message "scanning device was not found..." The detailed error information = [(1,0,-2147221496)].
I downloaded the latest full install for the Win 7 version and uninstalled then installed the J6480... still got the error after restart. I downloaded the Print/Scan Doctor but it gave a driver error: "This tool was unable to resolve the problem, even after a restart. Go to HP Customer Care for help resolving this problem. I found a driver to download to patch when upgrading a previoius install from Vista to Win 7 or Win 8. I ran it and restarted.. still have the same problem recognizing the scanner.
The scanner & print still works on the Vista laptop. HELP!Hello DrSweet,
Welcome to the HP Forums!
I understand when you scan a document, you're receiving a message "Scanning device was not found". I will do my best to assist you. Please follow this HP document on 'The Scanning Device Could Not Be Found' Displays When Scanning with a USB-Connected All-in-One.
Even though this document is indicating a different operating system, the steps will be the same. Please post your results, as I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP. -
Wireless Problems with Officejet j6480
Hello, hope somebody can help me. I have an Officejet j6480 All-in-one, which was working fine until recently when I switched to a new laptop using Windows 7. l got the printer part installed just fine, but the scanner wouldn't work(windows couldn't locate anything more than the printer, apparently), and downloading the drivers didn't help at all, as they wouldn't install. Now, for some reason, it won't even connect to the network, so it won't even print. It manages to find the network with no problem, but won't actually connect. It's not a very old printer, either. I have no idea what's going on or how to go about fixing this. I'm hoping I've just made some stupid mistake that can be easily fixed.
Any ideas?What router brand/model? What kind of encryption (WEP, WPA, etc)?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Officejet j6480 connectivity issues
I've been having troubles for months, and have tried to follow advice on these forums in all that time, and I am at the end of my rope. Here we go:
Officejet j6480, toshiba laptop running windows 7 64 bit. some months ago the computer and the printer stopped communicating, and would only print if I powered both down then back up, then only for about 15 minutes.
Tried setting a static IP address, didn't seem to change anything - still had to power printer down/back up to have the computer & printer work.
Going forward, please pardon a lack of chronological narrative - I have tried so many things I've lost track of the order of events. In fact that may be all I'm asking - In What Order Am I Supposed To Be Doing All This Stuff So That It Works????
Recently tried scanning, was given the error message 'no scan options, refer to setup' (or something like that). Further research on this error message revealed an updated (as of 10/2014) driver for this printer. Downloaded driver, and had at one point to attach computer to printer via cable. had to go to store to get cable. setup did not complete successfully (?), but printer and computer did indeed communicate and I managed to print, if only for a day.
Today tried again to print without success. I have (in multiple attempts and multiple combinations) restored printer network defaults, powered down router, powered down modem, reconnected printer to router, uninstalled and re-installed the updated driver, used the cable in the driver installation process and found the printer to be successfully installed (! successful except that I can't print), tried to change to a static IP address and had the printer disappear again, tried to change the port IP address in the printer properties to coincide with the static IP address...and I can't think of what else I've done but I'm at a loss what to do next.
Please, please, can someone help me?THANK YOU for your detailed reply. I didn't put it to the test, however, because I went ahead and bought a new router, and so far (2 days in) it seems to be doing the trick - I can print wirelessly, other computers in the house can see the printer and use it, and the communication issues of before seem to have been solved. I'll keep tabs on this, though, and if the printer/router lose their way, I'll review your reply and let you know if it helps. Thanks again for getting back to me!
Nancy -
J6480 troubleshoot wireless connection to Mac OS 10.5.8
Hello,
I was previously able to wirelessly print from my MacbookPro (10.5.8) to my OfficeJet J6480 over my home wireless network (Netgear router). I unplugged my printer, and when I plugged it back in, try as I may, I haven't been able to restore wireless printing (USB printing works fine).
After trying simple measures, I eventually just uninstalled the HP driver software, restarted my computer, and reinstalled the driver from the website. Printing a Network Configuration Page from my printer shows it is connected to my wireless router with IP address 192.168.1.2. However, when I go to add the printer, it is not detected under HP IP Printers, nor can I see the printer web page when I type http://192.168.1.2 into my web browser.
I can add the Bonjour printer to my printer list, but again when I go to Show Bookmarks > Bonjour and try to see the printer webpage, I get an error (server not responding).
It seems that my laptop is not communicating with my printer. If anyone has advice it would be greatly appreciated!
Thanks!Ok here is the update, this morning I was able to "reset printing system" and re-add the USB and Bonjour printers. USB works. Bonjour it says "unable to connect to printer". Cannot detect IP printer.
Network configuration page I just printed says connected to wireless network, IP address 192.168.1.2.
I am still unable to open the printer web page by going to show bookmarks > bonjour, or by going to http://192.168.1.2 in my browser window.
It seems my printer is on the network, but for some reason my computer is not communicating with it . . .
Other things I should try? Thanks! -
Printer loses wireless connection when it goes to sleep?
My printer loses wireless connection to my router when it goes to sleep and I have to input the WEP key again. As long as the printer is awake it works fine. The wireless light remains on.
Printer is HP Officejet Pro 8500A Plus and the router is a Verizon 7500.If you mean WPA, that is good.
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
HP officejet J6480 stopped printing with Airport express.
My HP Officejet J6480 suddenly stopped printing wireless. I have my Mac and the printer on a network with an Airport express. The printer prints fine with USB. I have checked all HP software, drivers, and used the wizard to "reconnect" to the Mac. Everything is appropriate that I can tell. When I do the network setup with HP printer, it recognizes my network/router, but then asks me for my "WPA Key." I have no idea what this is or where to retrieve it to enter into the HP printer. Is this the final step to connect wirelessly??? How to I find how about the WPA key that will provide wireless connectivity??
The WPA or WEP key is the wireless encryption password you specified for your wireless network. If you no longer recall what it is, you'll have to reconfigure your Airport Express with a new one, and supply the new password to all your wireless equipment.
If you're still having trouble finding the printer, it may be due to having configured it to receive its IP address dynamically. That's appropriate for most wireless clients, but not for printers. Your Express may have reassigned its address to something else when it appeared the printer no longer needed it. A power failure will also cause a router to reassign IP addresses.
When that happens you have to create a new printer queue in OS X Print and Fax preferences, since the printer is no longer in the same "place", network-wise. For that reason, it's a good idea to specify a static IP address for printers. That way, its IP address never changes, and you don't have to create a new printer queue every time various iMacs, iPhones and other iThings drop in and out of your wireless network. -
Officejet J6480: Drivers Installed, Printer Offline
I have been having this problem for ages with my OfficeJet J6480 since the newest update of Solution Center 13.0, which has since caused a lot of grief for both network printing and Scan To issues on my mothers Aspire 6530 which has Vista 32 Bit on it. My machine which is a custom built Asus P5N-D with Windows XP 32 Bit on it works flawlessly with the printer wirelessly and has no problems with Scan To features.
I have reinstalled and scrubbed the drivers so many times, plus a reformat. When the installation occurs the printer works perfectly, then later the printer cannot come online wirelessly with my mom's Vista machine.
The only issue I can find is that in the Vista Control Panel under Printers is that the J6480 is seen as Offline, and to get the printer Online, I would have to right click on the printer and select "Use Printer Online." This fixes the issue until the computer gets shutdown. I don't know what to do and it is really bothering my mom.
Here are the Network Diagnostics for both computers:
Windows XP Asus P5N-D
Dumping Diagnotic Info started at 2010/01/02 11:14:08
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: kenstermain
IP Address: 192.168.0.199
Connection Type: Wired
Signal Strength: 0
Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
Computer MAC: 00:1F:C6:EA:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 0 wireless devices
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: kenstermain.phub.net.cable.rogers.com
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MARJAKIRVES-PC
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
Windows Vista Aspire 6530
Dumping Diagnotic Info started at 2010/01/02 11:16:46
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 84
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 3 wireless devices
Wireless Device #1 SSID : Kirves
Wireless Device #2 SSID : Wireless2
Wireless Device #3 SSID : clyde
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
Dumping Diagnotic Info started at 2009/12/16 21:39:13
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 94
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 2 wireless devices
Wireless Device #1 SSID : Kirves
Wireless Device #2 SSID : Wireless2
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
So is there any way I can fix this issue.
Thanks and Regards,
Ken Sullivan
My Desktop
MOBO: Asus P5N-D
CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
PSU: PC Power and Cooling 750w Silencer
LCD: BenQ E2200HD
Printer: OfficeJet 6480
My Laptop: Dell Inspiron 2200
Mom's Laptop: Acer Aspire 6530
This question was solved.
View Solution.I have a couple of general recommendations:
1) From the D-Link DIR-655 WIRELESS SETTINGS -> Manual Wireless Network Setup:
(a) set the 802.11 Mode to Mixed 802.11n, 802.11g and 802.11b for best compatibility. If you are positive that there are no 802.11b devices in the area, you can use Mixed 802.11n and 802.11g.
(b) Disable Auto Channel Scan and select channel 1, 6 or 11. To find the best channel, download our Network Diagnostic Utility (located here) onto a laptop wirelessly connected to your DIR-655, run it and select Show Advanced Tools and then select Display Detected Wireless Networks. Try to pick a channel that is at least 5 channels away from your strongest neighbor.
(c) Set the Channel Width to 20 MHz and Visibility Status to Visible. This gives you best compatibility. While the 20 MHz setting does slow down your network somewhat, unless you don't have neighboring wireless networks, interference from those networks effectively prevents the use of two bonded channels (to get 40 MHz) in the 2.4 GHz Wi-Fi band.
2) From the PC, uninstall the HP Customer Participation Program (if it was installed).
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts. -
HP OfficeJet J6480 Scan Questions...
Hi guys.
I am trying to get this HP OfficeJet J6480 working - and am running into the same problems I had with my last HP Printer.
I have it Wirelessly networked into my Airport Extreme via USB from the back of the printer.
My iMac is printing just fine hardwired with ethernet wire directly.
My Wife's HP Laptop is printing Wirelessly to the printer.
Although the printer is working -- it doesn't seem how to find the Scanner.
"Scanner cannot be initialized (Scanner Not Found)"
Any ideas?
Thanks in advance!Hello drms
Please try the following article. It may help resolve your issue.
No Scan Options
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue. -
IPOD Touch printing on Officejet J6480
Will firmware updates be available to print from an ipod touch to an HP Officejet J6480? The J6480 is setup on a network with our HP desktop (Windows 7), laptops, and ipod touch (4th generation) through a Netgear N600 wireless router. The ipod works on the network, it just does not recognize the printer. I do not see the J6480 printer on any of the lists for Airprint, iprint, eprint...etc.
ThanksHi C-burg
The firmware update will not fix it as AirPrint is not compatible with the printer you are using.
Please download HP ePrint Home and Biz App on the iPod.
That should help you printing from your iPod to the officejet J6480.
The key is you need to make sure the iPod is connected to the same network as the printer is on.
Please let us know if this help you or if have any questions.
Thanks
Josh.C
Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP. -
OJ 8600 Constantly loses wireless connection
My OfficeJet Pro8600 Plus works great, except when it loses wireless connection. I have an ATT wireless router/modem. Frequently, when the printer goes to sleep, it will not print. The wireless icon on the printer shows good, and says connected. But then I get the message on my computer that the printer is not connected. I cancel the print, restart the printer and then it will work. I also frequently get the message that scanning is also not connected.
Once I reboot the printer, it works fine. Any ideas?brown7373,
If you have not done so for a while, I might suggest that you install (reinstall) the Full Feature Software for your printer. In August of this year (2014) there was an Update to the software that may well help with the situation you are facing.
Less clear, due to the usual less than full descriptive qualities of the documentation supplied with these things (in my opinion), is the need for the accompanying firmware Update that is shown for at least those users running the Windows 8.1 Operating System. Firmware updates, might be installed after software updates are tried -- and only at the user / owner's discretion.
General Instructions to Install the Printer Software
Reminder:
In most cases, the Solution Center has been replaced by the Printer Assistant.
The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
Windows Operating System:
Create Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
After the initial installation is complete and working, check / install Category - Update
There is valuable information at the support website, including sections for Manuals, Troubleshooting > How-to, Troubleshooting > Solve a Problem, plus alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
============================================================================
If you are running the computer wirelessly and using a notebook, you might consider the following:
Set the wireless adapter to "all on" as suggested in the following Dragon Document:
Settings to Improve Wireless Connectivity
See the Section on Page One titled
Wifi Power Management
============================================================================
What If: Bummer - Nothing works. Sad Story and all that.
If all else fails, you can call HP and politely ask for the printer code to switch off the sleep timeout on your printer model. This works when everything else fails. It is not a solution; this is a workaround and maybe not a pretty one -- there may be consequences down the road. Switching off the sleep timer will keep the printer awake and available.
Disclaimer:
There is no guarantee that HP will give you the code. This is not part of the service. You can ask the question.
Reference:
PhotoSmart 7520 Printer Loses Wireless Connection – Set System Mode Timeout to Zero
Contact HP – USA - Phone Assistance
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur
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Is it possible to have undefined attributes for an item type...see more in the messag
I want to create an item called 'book' with attributes like title, date of publish, language, pages....and author, but i want that users can assign many authors (as much as users want)....is this possible?? How can I realize it??? Could I create auth