Officejet k 80xi will not send or receive faxes

My officejet k 80xi will not send or receive faxes. It connects to the other fax line but will not send the fax through. I am using 2 wire phone line and it is hooked up exactly as my officejet T 65 was. (and as the directions specify) Does anyone have any idea of what I need to do to make this fax work? I have tried setting it up as a single fax line as well as with a phone on it also. I cannot find any combination that will allow it to work.
Thanks

Hello Musky52,
Welcome to the HP Forums!
I understand you're receiving an error message stating fax failure using the Officejet 8600 Plus. I will do my best to assist you! Just to verify if the hardware is working on this printer, could you copy a document on your printer? Please let me know on this post if you receive an error message or you're able to copy a document successfully.
Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

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Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Laser jet pro CM1415 will not send or receive faxes

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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What can I do to fix this problem? The phone line is working fine ,I am sure it is in the phone line.

Have you tried to install some 3rd party image printing SDK to help you fix it? I am not sosure about it but I hope you success. Good luck.
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CSOUND Read the title please:
Re: Macbook Pro 10.6.8 RAM Upgarde to 8 GB
The amount of RAM is not dependant on the operating system. It is all about the model of you Mac.
10.6.8 is the version of OS X that is installed on your system. It has no real baring on the amount of RAM that CAN be installed.
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Message was edited by: Shootist007
Message was edited by: Shootist007

My phone will not send or receive calls

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I am after getting an iphone 4 but it will not send or receive messages or make or receive calls?

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Officejet k 80xi will not send or receive faxes

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