OfficeJet "New HP... cartridge installed" pop-ups won't quit

HP Officejet 7310 All-in-One: Two pop-ups for “New HP Photo Print Cartridge [and Tri-color Print Cartridge] successfully installed” appear at monitor center EVERY time I print. My printer is directly connected to my PC, my work requires pop-ups enabled, and I frequently have to “Print current page” of a pdf. Each pop-up has to be dismissed before I can use mouse or keyboard. Happening for 2 months now. How can I turn these off?

Hello kenishal,
Welcome to the HP Support Forums!
Sorry to hear that the Officejet Pro 8500 is not printing its colors correctly, usually this type of issue is resolved by replacing the printhead. Hopefully we can get the printer past "checking device" to see if it has resolved the problem.
You can try removing and installing the printheads and the cartridges again, here is a walk through guide: 'Initializing' Displays on the All-in-One for Longer Than Expected During Setup.
If that helps get the printer to finish "checking device" and you are still having the missing or incorrect color issue, take a look through this support page: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality.
Let me know if those suggestions have helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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This question was solved.
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Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
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Thanks, garytech1. I have seen the document.
Solution 1. I have used and am using only genuine HP cartridges. The one I recently replaced was black. I have replaced the other colors before without problems.
Solution 2. I am using the correct type of paper. There are no streaks on the printouts. Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
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In the link given by 007Ohmss be sure to update the firmware as described in step 4:
Step four: Install a firmware upgrade
Check for a firmware upgrade that might help solve the problem:
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi @NAN7541,
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Please use the thumbs up below if you happy with my efforts to help. Best of luck!
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Thank you!It seems to me that verifying legitimate workforce training remains a headache, especially for some countries:
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OfficeJet "New HP... cartridge installed" pop-ups won't quit

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