OfficeJet Printer Pro 8620 - screen has gone dark!

I have an OfficeJet Pro 8620. Although it's still able to print, the screen has gone dark so I'm not able to fax or scan any documents.
Need help ASAP, please!
Naidia

Hey @Naidia,
Thanks for posting in the HP Support Forum. I would like to assist you with your HP Officejet Pro 8620 e-All-in-One Printer's issue.
Just to clarify, is it that your printer display is too dark to easily navigate through the menu items, or is it completely black and non-responsive (save for the printing and faxing functionality you mentioned)?
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
Secondly, I recommending that you perform a 'hard reset':
Reset the printer
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.
Please let me know a little more about your printer's issue if these basic steps don't restore your display's regular functionality and visibility.
Thank you!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Similar Messages

Having just installed Firefox my screen has gone dark. Can I brighten the screen or not use it as my main Browser?

Having just installed Firefox for the 1st time my screen has gone dark. I am on a MAC which also has Safari on it. I have made the Firefox the main Browser. Can I make my screen brighter or should I take off Firefox.

Make an appointment at the Genius Bar of an Apple store. From the troubleshooting you performed and the hotness I suspect a hardware proboem.
Apple Retail Store - Genius Bar
If under warranty and not bused Apple will exchange it at no cost. Otherwise
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price

My 27inch i Mac screen has gone darker, like a colour burn but also a bit washed out. Can anyone advise what may be wrong before I take it for repair?

My 27inch i Mac screen has gone darker all of a sudden. It's almost like a colour Burn and it's also washed out. Can anyone advise what the problem may be before I take it for repair?

Check the settings in System Preferences > Universal Access > Seeing > Display.
It's possible to alter some of those settings accidently by hitting the wrong key combinations.

Ibook screen has gone dark

I'm helping a friend with a G4 i-book, about 3 years old I think. Today, while working on it, the screen went black. I think it may have gone to sleep but I cannot know for sure. I pressed the F2 key checking to see if he had somehow turned down the brightness but no change. I took it to the window and can see the computer is awake. Using the light, and turning the laptop at a side angle, I can see folders, etc. I went to the dock and found system preferences and clicked on display. The brightness was about half way so I turned it up but the screen stayed just as dark, almost impossoble to see anything. We shut it down and restarted it and while I can see it is on and awake, the screen is so dark you cannot possibly use it or see what is there without holding it up to light with an odd angle.
I did do a search by many of the posts were about flickering or flashing dark. His screen has gone dark and while I can see things if I 'peer' carefully, the screen is black all the time.
Any suggestions?
michelle

Hey Michelle,
Most certainly this is a inverter cable issue. Usually they open up near the hinge point. I've repaired two that this happened to. I have also seen two that shorted to ground and took out a tiny fuse on the logic board so after I repaired the short I had to bridge the fuse w/ a fuse link.
Try moving the display up and down while it's on. If it comes on it's most certainly that cable.
Richard

Ipod mini screen has gone dark, and when backlight goes on v

Ipod mini screen has gone dark, and when backlight goes on the centre part with writing etc is almost black with light around edge. will this go? do i need to send it back?

Maybe your backlight is burning out? That's what I would think when the center is black but the edges have light. I'm not sure if a reset would fix the backlight but you can try (hold the menu and center buttons at the same time until you see the Apple logo and then release). If I were I'd send it back to Apple but do you know if you are still under warranty? You should be if you've had your iPod less than a year.

My iPad 4 with ios 7 screen has gone dark so I can barely see the icons. How do I reset back to original brightness?

My iPad 4 with ios 7 screen has gone dark so I can barely see the icons. How do I reset back to original brightness?

Problem solved - settings changed

TS3274 My iPad screen has gone dark, but when I use internet it goes light please advise

My iPad screen as gone. Funny greeny colour, everything including pictures are that colour, but when I use the internet it is normal. Please could you help. I've rebooted but no change

Some folks here have reported that giving the back of the iPad a couple of sharp whacks has solved this issue - but you do this at your own risk. Best of luck.

Screen has gone dark blue

it started as green specs and weird resolution, now it's just gone dark blue. No nothing. Am I toast?

Have you tried rebooting? Hold down on the power/sleep button and the home button until the Apple logo appears on the screen? It raises about 10 seconds or so.
If that doesn't work, restore the iPad via iTunes on your computer.
I dont know what else to try other than restoring the device if rebooting doesn't work.

My Laptop screen has gone Dark

I have a Lenovo Ideapad Z500, Intel I7, 3612QM, 6GB Ram with an Nvidia GT740M Graphic Card.
My display was absolutely fine, till I installed Windows 8.1. After a few minutes of working properly, the laptop screen went dark.
I have installed all available updates for Windows, and have also updated the drivers for the graphics card, however the screen is still dark.
Kindly suggest a way to fix this

You should read this
http://download.lenovo.com/lenovo/content/windows8-1/upgrade/ideapad/index_en.html
It is not recommended to upgrade the following models to Windows® 8.1 because some VGA related issues cannot be solved by the vendor, currently.
U310, U410, U510, U410 Touch, U310 Touch;
Z500 Touch,
Z500, Z400, Z400 Touch, Z380, Z480, Z580, Z485, Z585;
S300, S400, S400u, S400 Touch, S405, S206, G485, G585, N480.

My M500 screen has gone dark!

I am having trouble with my screen. It goes dark almost immediately after turning it on. I get one second of normal screen brightness and then it "goes black". There does not appear to be a way to adjust the contrast -- which is what I think the problem is. Can anyone help me? I've tried resetting it and that hasn't seemed to work.
Thanks,
Kathi Jo
Post relates to: Palm m500

IIRC, you need to press and hold the power button for two seconds. This turns the backlight on/off.
All covered in Chapter One, page 5 of the m515 User Guide.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

My screen has gone dark. If I hold it up to light I can barely see the icons. I have rest it, but it still goes out. What can I do?

My screen goes dark. I have reset it, but it no longer responds. if i hold it up to light, the icons are barely visible. What can I do ?

It depends which country you are from below is US
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

My Ipad screen has gone dark on Safari.

I can still read it, but it's as if I've highlighted the whole screen. How do I reset?

This just happened to me. Resetting my settings back to default helped me. I was able to keep all my apps/photos/data.

My screen has gone dark -and I have done everything I know to fix it.

I've reset it, turned the brightness/backlight up, nothing. Anyone know how to fix this?

Then it's time to take your iPod Nano to your local Apple Store or AASP. Let the staff figure it out.
Another resource: DIY iPod Repair

HT1222 my ipod has gone dark, how much is it going to cost me to have it replaced

My third generation ipod touch screen has gone dark, how much is it going to cost me to have it replaced???

All evaluations by Apple store genius bars are FREE!. The choice to bring it there is always yours.
Ciao.

My screen's gone dark, and no amount of button pushing is working. Help!

Black screen. Nothing.
I unplugged, no help.

You need to post more information, telling us the screen has gone dark isn't very informative. The first thing you can let us know is what model iMac you have, what version of OS X and how much RAM it has.
You can first try doing a SMC reset, you may need to try 2-3x. If that doesn't help try re-starting in Safe Mode.
SMC RESET
• Shut down the computer.
• Unplug the computer's power cord and all peripherals.
• Press and hold the power button for 5 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer.
PRAM RESET
• Shut down the computer.
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Roger

OfficeJet Printer Pro 8620 - screen has gone dark!

Similar Messages

Maybe you are looking for