Officejet Pro 251dw won't print with applications inside Parallels 9

I've used HP printers with my Mac computers for years and had no problems, even when I was working with Windows XP and Windows-based applications inside Parallels Desktop on the Mac. All I would have to do to have the Windows-based software capture the printer (connected with a USB cord) was to click on a drop-down menu item under "USB." Recently I upgraded our OS to Mavericks and had to upgrade Parallels from Version 6 to Version 9. A week ago we had to replace our old HP Deskjet 6500 printer, and we chose the Officejet Pro 251dw. We connected the new printer wirelessly to our home network, and we were able to print from both our desktop iMac and our MacBook Pro with no difficulties. But when I needed to print something from PrintMaster 12, a Windows-based desktop publishing program running on Windows XP inside Parallels Desktop 9, the job wouldn't print, and I got a message that the printer wasn't connected. After doing my own troubleshooting, I spent several hours on the phone with Parallels tech support, including having them connect to my computer over LogMeIn and change all sorts of settings, but the best I could get was that the printer queue report said that the job was printing, but the touch screen on the printer flashed rapidly back and forth from "printing" to the date and time, with a large red X next to the date-time read-out, and still no job printed. After having two or three first-level techs and then a second-level engineer working on the setup, the Parallels people finally gave up and said that the problem must be in the settings inside the printer and that we'd have to have someone who works with printers.adjust them. Has anyone out there had this sort of problem working with Parallels Desktop 9 and the Mavericks OS? It wasn't just the desktop publishing software; the same thing happened when the engineer went into the Windows XP printer settings and tried to print a test page.

Rocky8,
This is a little outside our area of printing, but I'll try and help you the best I can. My question for you is the printer showing up under the USB menu in Parallels. If it's not showing up then you need to determine why the USB connection isn't showing up in your Parallels USB menu.  This could be a couple of issues, but the one that I think might be happening is the version of the USB port your using.  Can you verify that you're not connecting the printer via a USB 3.0 port.  Try plugging into one of your other USB ports to see if the printer will show up in the parallels USB menu.
BT
Working for HP and here to help!

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